Getting very nervous
 

I am really not one for airing grievances publicly but I was hoping and praying that not only would I get some advice on my story, but perhaps someone here can help and does business with or knows this company.

Sometime in August I ordered Amuse parts (rear bumper, skirts, and wing) from Shine Auto Project and had corresponded with Ken. I paid in full via paypal.

on 10/23/14 I received those parts and the box was busted open (a lot like my fuji front bumper I just had to refuse) and the parts were visibly damaged with chunks of material torn from the parts. I had my nanny take pictures and refuse delivery. After texting me the pictures and she described the parts I decided to refuse and work from there. I immediately called Ken, he was super helpful and told me not to worry I Did the right thing refusing delivery and he would work on getting me new parts made up. I was completely honest, and told him I never saw the box in person but I saw pictures (which I sent him) and told my nanny to refuse the package as she was home while I was at work.
I heard from Ken again on 11/19/14 and he said via email that my parts were just about done, and lookout for shipping information...
Im still waiting...
I sent Ken four emails since then and have received no reply from him at all. I also have called Shine at their phone number every day for a week. It is either busy, or rings until it stops, no one ever picks up. I have been patient to this point, but im beginning to get aggravated.
If I communicated like this with my clientele I would be out of business.

Does anyone know Ken, or have any insight or assistance they can provide? Im on the east coast...ill mail you a six pack:)

I read that, before I even ordered these parts...that buyer was completely unreasonable...I however had actual dialogue with Ken at the company and for every Shine Scammer thread there are two saying Ken is awesome...Im still waiting to see it.

Usually where there's smoke it's fire and at this point even if he does come through, the experience itself is bullshiiit and not worth it. Sorry dude and hope it all works out for you. I flippin HATE bad customer service!!!

There are a few people here that have contact with Shine. I think Depointfive0 might have access to Shine.

By the way, I have had only positive experiences with them. Shipping companies on the other hand I despise.

Well, I would appreciate any help and im not kidding about a six pack! You know it wasn't even his fault initially, and he said he would take it up with the shipper...I don't see why you would make a bad situation worse by communicating, then dropping off the face of the planet...

I do know that Ken runs a small operation which keeps him busy amongst other things. Did you try the phone number?

Amj, would you like me to link him to this post?

Tel: (909) 980-3433

Here he comes to save the day.

I would like and appreciate anything to get his attention to the fact ive been reaching out to him for months with no response....thanks DE...I call every single day for over a week, left a message the first time...the phone is either busy, or just keeps ringing.

Sent to him via FB

Thanks DE, I really appreciate it, if it works out let me know if you like an IPA or lager or what...

I've done business with ken twice

both times his responses were late but he does get back

I've even visited his storefront but both times he wasn't there lol

Hope you get your parts sooner than later op

Im cool with someone not getting back to me for a week, things happen. Two months is a long time to not do it yourself or have a staff who can accomplish it and not really acceptable, but I digress...I just want to square away the transaction and reserve judgement till everything is resolved. Like I said from the start I have only heard good things about Ken and Shines products. He was always professional when we spoke. I need to get this resolved.