Getting very nervous

Amj2020 · 01-22-2015, 12:17 PM

Depressing to report...no word from Shine or Ken, and no answer on their phone

4TthAnnyZ · 01-22-2015, 12:23 PM

Would like to chime in here and say that its been over two weeks since I placed an order with Shine. Emailed an inquiry with no response. If he doesnt answer soon I'll get paypal involved to get my money back. Sounds like this shine auto project is getting shady. Are they the new Evo R?? Lol

Zoren 370 · 01-22-2015, 12:34 PM

Better file a dispute from paypal before the 30 day window expires.

Zerocool · 01-22-2015, 12:36 PM

well damn... that doesn't appear to be good considering I was interested in the amuse kit they sell

Amj2020 · 01-22-2015, 04:47 PM

I want to hope for the best, but I cant say anything at this point other than get your money back while you still can...

4TthAnnyZ · 01-22-2015, 07:02 PM

Quote:

Originally Posted by Zoren 370

Better file a dispute from paypal before the 30 day window expires.

Thats the plan, I'll give him another week (benefit of the doubt).

Anyone here that knows him, might be wise to give him a heads up that he's got some unhappy customers looking for even the slightest amount of communication...

DEpointfive0 · 01-22-2015, 07:05 PM

Quote:

Originally Posted by 4TthAnnyZ

Thats the plan, I'll give him another week (benefit of the doubt).

Anyone here that knows him, might be wise to give him a heads up that he's got some unhappy customers looking for even the slightest amount of communication...

I don't KNOW him. My shop knows Ken. BUT I did link Ken to this post on FB

And I do have Shine parts on my car without any problems with fitment or anything. I personally think they're really backed up, but you guys do what you gotta do

4TthAnnyZ · 01-22-2015, 07:25 PM

Quote:

Originally Posted by DEpointfive0

I don't KNOW him. My shop knows Ken. BUT I did link Ken to this post on FB

And I do have Shine parts on my car without any problems with fitment or anything. I personally think they're really backed up, but you guys do what you gotta do

Backed up or not, it would be proper business practice to answer calls and/or respond to emails from people that have paid him a lot of money for his products, even if it is just to tell us that he's backed up.

If this business is just something he is doing on the side and he is occupied with life in general, then he should probably delegate someone to handle customer relations.

95TTurboZX · 01-22-2015, 08:03 PM

Quote:

Originally Posted by Amj2020

I am really not one for airing grievances publicly but I was hoping and praying that not only would I get some advice on my story, but perhaps someone here can help and does business with or knows this company.

Sometime in August I ordered Amuse parts (rear bumper, skirts, and wing) from Shine Auto Project and had corresponded with Ken. I paid in full via paypal.

on 10/23/14 I received those parts and the box was busted open (a lot like my fuji front bumper I just had to refuse) and the parts were visibly damaged with chunks of material torn from the parts. I had my nanny take pictures and refuse delivery. After texting me the pictures and she described the parts I decided to refuse and work from there. I immediately called Ken, he was super helpful and told me not to worry I Did the right thing refusing delivery and he would work on getting me new parts made up. I was completely honest, and told him I never saw the box in person but I saw pictures (which I sent him) and told my nanny to refuse the package as she was home while I was at work.
I heard from Ken again on 11/19/14 and he said via email that my parts were just about done, and lookout for shipping information...
Im still waiting...
I sent Ken four emails since then and have received no reply from him at all. I also have called Shine at their phone number every day for a week. It is either busy, or rings until it stops, no one ever picks up. I have been patient to this point, but im beginning to get aggravated.
If I communicated like this with my clientele I would be out of business.

Does anyone know Ken, or have any insight or assistance they can provide? Im on the east coast...ill mail you a six pack

Let's get to the real issue... You have a nanny?

cooltoy · 01-22-2015, 08:17 PM

You are thinking this...

But most likely it's this...

cooltoy · 01-22-2015, 08:20 PM

Quote:

Originally Posted by Zerocool

well damn... that doesn't appear to be good considering I was interested in the amuse kit they sell

I would not be nervous. They have been around for ever, they are not a fly by night operation. One just never knows what is going on in a persons life (illness, family death, etc..).

Zerocool · 01-22-2015, 08:31 PM

Quote:

Originally Posted by cooltoy

I would not be nervous. They have been around for ever, they are not a fly by night operation. One just never knows what is going on in a persons life (illness, family death, etc..).

valid point

Amj2020 · 01-22-2015, 08:36 PM

I completely understand life happens...so just set a default response via email, leave on a voicemail. Its not hard. They did nothing and seem to be doing nothing, I just want to establish they are still in business and have a representative you can speak with. I want the parts, but at this point id take the parts or a refund I just want some closure, other than just losing money for no reason.

Amj2020 · 01-22-2015, 08:41 PM

aaaannnnd...on a side note.. yes I (we) have a nanny. My wife still wanted to work, and she does and it makes her happy. So she is there while we are working. For all the married and soon to be fathers....
One of the most interesting things ever was these Au Pair Services...its basically like importing the hottest foreign 20 year old possible, dirt cheap, and it even lists their height and weight, as if that is not vital nanny information. Amazing stuff...

Sooooo needless to say you should have seen the smile cross my wifes face when the nanny we hired first met us at a diner. She was very big, about four of my wife. So yea, im living the dream?!?!?:P

I really do hope this gets resolved amicably, so many people say good things about Ken, Im still a believer im not going to get scammed out of 2 grand. Cmmon man, im a new dad...thats like half a mortgage payment, not very cool as a human at all...

DEpointfive0 · 01-22-2015, 09:20 PM

Quote:

Originally Posted by 4TthAnnyZ

Backed up or not, it would be proper business practice to answer calls and/or respond to emails from people that have paid him a lot of money for his products, even if it is just to tell us that he's backed up.

If this business is just something he is doing on the side and he is occupied with life in general, then he should probably delegate someone to handle customer relations.

I'm not backing him up... And I agree with you.

01-22-2015, 12:17 PM	#16 (permalink)
Amj2020 Enthusiast Member Join Date: Mar 2012 Location: NY/LI Posts: 393 Drives: MB Z,Jeep,BMW Rep Power: 13	Depressing to report...no word from Shine or Ken, and no answer on their phone __________________ 2012 Magnetic Black 370z \| Fast Intentions CBE \| Stillen G3 \| Motordyne ART \| H&R Coilovers \| Work Emotion \| Fujimura \| Uprev \| Amuse\| GT-R Start

01-22-2015, 12:36 PM	#19 (permalink)
Zerocool Track Member Join Date: Mar 2014 Location: N.Y Posts: 548 Drives: '09 370z Rep Power: 15	well damn... that doesn't appear to be good considering I was interested in the amuse kit they sell Zoren 370 likes this. __________________ I like pizza

01-22-2015, 04:47 PM	#20 (permalink)
Amj2020 Enthusiast Member Join Date: Mar 2012 Location: NY/LI Posts: 393 Drives: MB Z,Jeep,BMW Rep Power: 13	I want to hope for the best, but I cant say anything at this point other than get your money back while you still can... __________________ 2012 Magnetic Black 370z \| Fast Intentions CBE \| Stillen G3 \| Motordyne ART \| H&R Coilovers \| Work Emotion \| Fujimura \| Uprev \| Amuse\| GT-R Start

01-22-2015, 08:17 PM	#25 (permalink)
cooltoy Elite Member Join Date: Jun 2012 Location: Calgary Posts: 13,938 Drives: 14 PW 370Z S/T MT Rep Power: 240204	You are thinking this... But most likely it's this... GaleForce and tturbo370z like this. __________________ Member of kenchan's "photoshopped mods" and "proper offsets" gang.

01-22-2015, 08:36 PM	#28 (permalink)
Amj2020 Enthusiast Member Join Date: Mar 2012 Location: NY/LI Posts: 393 Drives: MB Z,Jeep,BMW Rep Power: 13	I completely understand life happens...so just set a default response via email, leave on a voicemail. Its not hard. They did nothing and seem to be doing nothing, I just want to establish they are still in business and have a representative you can speak with. I want the parts, but at this point id take the parts or a refund I just want some closure, other than just losing money for no reason. __________________ 2012 Magnetic Black 370z \| Fast Intentions CBE \| Stillen G3 \| Motordyne ART \| H&R Coilovers \| Work Emotion \| Fujimura \| Uprev \| Amuse\| GT-R Start

01-22-2015, 12:23 PM	#17 (permalink)
4TthAnnyZ Base Member Join Date: Jul 2014 Location: Saint Cloud, MN Posts: 171 Drives: 2010 40th Rep Power: 10	Would like to chime in here and say that its been over two weeks since I placed an order with Shine. Emailed an inquiry with no response. If he doesnt answer soon I'll get paypal involved to get my money back. Sounds like this shine auto project is getting shady. Are they the new Evo R?? Lol

01-22-2015, 12:34 PM	#18 (permalink)
Zoren 370 A True Z Fanatic Join Date: Mar 2012 Location: FL Posts: 11,018 Drives: 11 Nissan 370 M6 Rep Power: 1913653	Better file a dispute from paypal before the 30 day window expires.

01-22-2015, 08:41 PM	#29 (permalink)
Amj2020 Enthusiast Member Join Date: Mar 2012 Location: NY/LI Posts: 393 Drives: MB Z,Jeep,BMW Rep Power: 13	aaaannnnd...on a side note.. yes I (we) have a nanny. My wife still wanted to work, and she does and it makes her happy. So she is there while we are working. For all the married and soon to be fathers.... One of the most interesting things ever was these Au Pair Services...its basically like importing the hottest foreign 20 year old possible, dirt cheap, and it even lists their height and weight, as if that is not vital nanny information. Amazing stuff... Sooooo needless to say you should have seen the smile cross my wifes face when the nanny we hired first met us at a diner. She was very big, about four of my wife. So yea, im living the dream?!?!?:P I really do hope this gets resolved amicably, so many people say good things about Ken, Im still a believer im not going to get scammed out of 2 grand. Cmmon man, im a new dad...thats like half a mortgage payment, not very cool as a human at all... mag_black likes this. __________________ 2012 Magnetic Black 370z \| Fast Intentions CBE \| Stillen G3 \| Motordyne ART \| H&R Coilovers \| Work Emotion \| Fujimura \| Uprev \| Amuse\| GT-R Start

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