Carfax randomly added an accident to my report (input welcome)

Zerafian

small update but nothing really in my favor, yet.

First off, carfax is literally impossible to get a phone call from, they avoid it like the plague and only do emails. I guess that makes sense because it keeps records of all interactions. It just takes forever to get questions answered.

Anywho, carfax "said" they contacted the police department about the accident report. They said they could not get information since they would need personal info. They could only get a confirmation from the police department. The odd thing is, I called the police department the report was done through and there was no way to actually get ahold of someone about records, you could only fill out an online form. I found it odd since carfax told me they spoke to someone about the report. Maybe I should assume they would have the ability to get in contact with someone, Im not even sure? I responded to that email saying that they could get the information on the accident by filling out a form on the department website and that I could speak to anyone, it was all recordings. I also asked how they were able to get ahold of someone because the department line didnt get that option. Im still very suspicious about how vague and dismissive the carfax rep is being.

I also went to carmax, where I got the car from in 2018. Tomorrow Ill be talking with the dealership manager or whoever runs that dealership. Only time will tell if its just a waste of my time or not.

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