A not so successful Berk Exhaust install...

1slow370 · 03-15-2010, 05:08 PM

WOW shocker today package arrived with 1 3" hole in it and other than that in pretty good condition. I checked my parts out and I am ecstatic yet sorry to say that JB1 I do not have your other mid-pipe laid it out and everything lined right up and bolted together easily so it looks good so far will have to wait until thursday or so to actually put it on maybe later depending on when my last axle arrives from Z1. Box was packed great lots of paper and 2 layers of bubble wrap, and the bolt bag was taped to the muffler all of this done before last wednesday so they were on it.

JB1 · 03-15-2010, 07:54 PM

Quote:

Originally Posted by 1slow370

WOW shocker today package arrived with 1 3" hole in it and other than that in pretty good condition. I checked my parts out and I am ecstatic yet sorry to say that JB1 I do not have your other mid-pipe laid it out and everything lined right up and bolted together easily so it looks good so far will have to wait until thursday or so to actually put it on maybe later depending on when my last axle arrives from Z1. Box was packed great lots of paper and 2 layers of bubble wrap, and the bolt bag was taped to the muffler all of this done before last wednesday so they were on it.

Sounds like we all had a big whole in the side of the box. Glad your exhaust arrived OK and you received all the correct parts. At least I made you look

Trips · 03-15-2010, 07:57 PM

Quote:

Originally Posted by JB1

Sounds like we all had a big whole in the side of the box. Glad your exhaust arrived OK and you received all the correct parts. At least I made you look

Any word from Berk?

370Zsteve · 03-15-2010, 07:57 PM

In an attempt to end this thread and focus on the legit Berk threads, my exhaust was installed today withy no issues, everything lines up perfectly. OP's issue is with UPS and their disregard for the products that keep them in business.

spearfish25 · 03-15-2010, 09:03 PM

Quote:

Originally Posted by 370Zsteve

In an attempt to end this thread and focus on the legit Berk threads, my exhaust was installed today withy no issues, everything lines up perfectly. OP's issue is with UPS and their disregard for the products that keep them in business.

Yeah Steve, Berk sent him two driver's side resonators. Berk is still on the hook.

Mike · 03-15-2010, 09:20 PM

Quote:

Originally Posted by 370Zsteve

In an attempt to end this thread and focus on the legit Berk threads, my exhaust was installed today withy no issues, everything lines up perfectly. OP's issue is with UPS and their disregard for the products that keep them in business.

Don't put it on UPS. I have been shipping for my business with them for four and a half years, usually 10 shipments per week and never had any issues. Its probably in the packaging.

spearfish25 · 03-15-2010, 09:24 PM

Quote:

Originally Posted by Mike

Don't put it on UPS. I have been shipping for my business with them for four and a half years, usually 10 shipments per week and never had any issues. Its probably in the packaging.

Again, JB's issue was never UPS related.

1slow370 · 03-15-2010, 10:38 PM

Quote:

Originally Posted by JB1

Sounds like we all had a big whole in the side of the box. Glad your exhaust arrived OK and you received all the correct parts. At least I made you look

I feel bad for whoever has 2 passenger pipes coming in the mail though

JB1 · 03-15-2010, 11:03 PM

Quote:

Originally Posted by 1slow370

I feel bad for whoever has 2 passenger pipes coming in the mail though

Hey, at least I warned him or her...

JB

willtangclan · 03-17-2010, 03:46 PM

Quote:

Originally Posted by 1slow370

I feel bad for whoever has 2 passenger pipes coming in the mail though

Quote:

Originally Posted by JB1

Hey, at least I warned him or her...

JB

LOL I received 2 passenger pipes. I private messaged you and Mike. We should be getting this resolved soon.

BerkTech · 03-17-2010, 05:53 PM

A word on the packaging since this is such a hot topic. We had these boxes custom made for us and they cardboard mess you see on the inside are actually the saddles that hold the system. Instead of putting the box on a pallet or at least dragging the box by its strap they are flipping the box end over end. Imagine what it would look like if you were trying to use a square wheel, that's exactly how UPS is handling the package instead of pulling out the hand truck.

As long as these boxes weren't being tossed around this way the cradles should be holding everything off the ground. Unfortunately they are being handled so roughly that they end up looking like we just threw these pipes in a box with some random pieces of cardboard. The minute I saw how they were showing up we immediately adding a ton of void filling packing paper to keep the support cutouts together even though the boxes are being flipped and rolled. Lots of you noticed this change we put in right away.

Anyhow, JB1 - yes we messed up on packing your order and shipped you two driver side pipes. Don't be pissed at the kid helping out with the packing, I will take the fall on this one since its ultimately my operation here.

If your shop charged you $90 in labor because they had to back out I will take care of that for you. Hey I'm not an unreasonable person and I understand how you feel.

WuTang - We'll get a driver side shipped out to you!

Thanks guys for your continued support. I know this was a little rough and you guys are still sticking by us!

Regards,
Bryan
Berk Technology Inc.
Berk Technology

Mike · 03-17-2010, 05:55 PM

great customer service

JB1 · 03-18-2010, 11:36 AM

Quote:

Originally Posted by BerkTech

A word on the packaging since this is such a hot topic. We had these boxes custom made for us and they cardboard mess you see on the inside are actually the saddles that hold the system. Instead of putting the box on a pallet or at least dragging the box by its strap they are flipping the box end over end. Imagine what it would look like if you were trying to use a square wheel, that's exactly how UPS is handling the package instead of pulling out the hand truck.

As long as these boxes weren't being tossed around this way the cradles should be holding everything off the ground. Unfortunately they are being handled so roughly that they end up looking like we just threw these pipes in a box with some random pieces of cardboard. The minute I saw how they were showing up we immediately adding a ton of void filling packing paper to keep the support cutouts together even though the boxes are being flipped and rolled. Lots of you noticed this change we put in right away.

Anyhow, JB1 - yes we messed up on packing your order and shipped you two driver side pipes. Don't be pissed at the kid helping out with the packing, I will take the fall on this one since its ultimately my operation here.

If your shop charged you $90 in labor because they had to back out I will take care of that for you. Hey I'm not an unreasonable person and I understand how you feel.

WuTang - We'll get a driver side shipped out to you!

Thanks guys for your continued support. I know this was a little rough and you guys are still sticking by us!

Regards,
Bryan
Berk Technology Inc.
Berk Technology

Thank you for solving this issue so well! I greatly appreciate this customer service and makes me feel good about using Berk products, HFC's and CBE, for my upgrades. And I am sure I will be even happier once it's all installed.

03-15-2010, 05:08 PM	#1 (permalink)
1slow370 A True Z Fanatic Join Date: Aug 2009 Location: In the D Posts: 3,732 Drives: v8 74 260z ;) Rep Power: 7251	WOW shocker today package arrived with 1 3" hole in it and other than that in pretty good condition. I checked my parts out and I am ecstatic yet sorry to say that JB1 I do not have your other mid-pipe laid it out and everything lined right up and bolted together easily so it looks good so far will have to wait until thursday or so to actually put it on maybe later depending on when my last axle arrives from Z1. Box was packed great lots of paper and 2 layers of bubble wrap, and the bolt bag was taped to the muffler all of this done before last wednesday so they were on it. __________________ ANSWER PRICE LIST Answers - - - - - - - - - - - - - - - - $0.75 Answers (requiring thought) - - - - $1.25 Answers (correct) - - - - - - - - - - $12.50

03-15-2010, 07:57 PM	#4 (permalink)
370Zsteve A True Z Fanatic Join Date: Sep 2009 Location: Gold Coast CT Posts: 10,599 Drives: 2019 Corvette G.S. Rep Power: 43	In an attempt to end this thread and focus on the legit Berk threads, my exhaust was installed today withy no issues, everything lines up perfectly. OP's issue is with UPS and their disregard for the products that keep them in business. __________________ SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

03-17-2010, 05:53 PM	#11 (permalink)
BerkTech The370Z.com Sponsor Join Date: Jan 2009 Location: Irvine CA Posts: 279 Drives: Lots.... Rep Power: 273	A word on the packaging since this is such a hot topic. We had these boxes custom made for us and they cardboard mess you see on the inside are actually the saddles that hold the system. Instead of putting the box on a pallet or at least dragging the box by its strap they are flipping the box end over end. Imagine what it would look like if you were trying to use a square wheel, that's exactly how UPS is handling the package instead of pulling out the hand truck. As long as these boxes weren't being tossed around this way the cradles should be holding everything off the ground. Unfortunately they are being handled so roughly that they end up looking like we just threw these pipes in a box with some random pieces of cardboard. The minute I saw how they were showing up we immediately adding a ton of void filling packing paper to keep the support cutouts together even though the boxes are being flipped and rolled. Lots of you noticed this change we put in right away. Anyhow, JB1 - yes we messed up on packing your order and shipped you two driver side pipes. Don't be pissed at the kid helping out with the packing, I will take the fall on this one since its ultimately my operation here. If your shop charged you $90 in labor because they had to back out I will take care of that for you. Hey I'm not an unreasonable person and I understand how you feel. WuTang - We'll get a driver side shipped out to you! Thanks guys for your continued support. I know this was a little rough and you guys are still sticking by us! Regards, Bryan Berk Technology Inc. Berk Technology __________________ While the others type fast... Berk Technology goes fast.... See you at the track! OUR NEW PHONE NUMBER: (714) 546-BERK READ THE BERK BLOG HERE

03-17-2010, 05:55 PM	#12 (permalink)
Mike The370Z.com Sponsor Join Date: Jun 2009 Location: Loganville, GA Posts: 5,944 Drives: 370z Rep Power: 2187	great customer service __________________ NISSAN: 75 280Z / 86 300ZX GLL /87 Sentra SE / 03 350Z / 23 Z Porsche: 93 968 / 23 Macan GTS / 93 968

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