A not so successful Berk Exhaust install...
 

Today I took my car and new Berk exhaust to a local shop, specialized in Nissan Z's, to have the exhaust installed. All went fine, until the mechanic wanted to install the last part, the passenger side resonator pipe/mid pipe. Trying to mount this part, he found out it did not fit.. It was the wrong pipe, it was another driver’s side one instead of a passenger side one. So I received 2 driver side resonator pipes instead of a driver side and a passenger side one.

Unfortunately we only found out about the incorrect parts when the install was almost complete. So as a result I ended up with my stock exhaust back on the car and a bill for 1 hour labor... (I know, I could have done the install myself, not that difficult, but I don't have the right space for this kind of work right now)

Of course it’s clear that I received two the same pipes when you unwrap them and put them side by side, as in the picture below. But unfortunately I decided to be “smart” and leave all parts securely wrapped up in he bubble wrap as I received them from Berk earlier this week. Just to make sure I would not scratch up the parts or my cars interior during my drive to the shop. And even during the install, the mechanic kept the bubble wrap on, again to make sure nothing got scratched up.

To everyone else that still needs to install their exhaust: unwrap it all and make sure that all the right parts are there…

Well, I hope Berk will help me out and send me the right resonator pipe asap. I was really looking forward to waking up the neighbors tomorrow morning with some nice, soothing V6 sounds…

http://www.the370z.com/attachment.ph...0&d=1268524109

Attachment 10260

That sucks bro! Hopefully they can send it out ASAP. Possibly express shipping for your troubles.

And a check for 1 hour labor :icon14:

Yes! Forgot about that.

Much like other companies, they most likely won't be able to reimburse you for the labor costs. However, it would be great customer service if they were able to.

Sorry to hear this, hope they can get you the part quickly.

:facepalm:

The labor costs are as simple as a $90 dispute against the original credit card charge or a buyer dispute within Paypal.

However, hopefully Berk will own up to their blunder and do the right thing with overnighting the correct part and reimbursing the $90 labor. If not, they will lose a lot of potential buyers once this story-line plays out.

holy crap! imma going downstairs right now..I mean, somebody must have the other two pipes (and I didn't unwrap mine) :icon14:

Well I'm ok (whew)

here's a pic of the two midpipes in question, easy to see how they can be mixed up by a crackhead in the shipping dept.

Note the flanges, they point in opposite directions


http://www.the370z.com/attachment.ph...1&d=1268529076

aww, WTF berk

and I still want one!

exactly why I posted this, good you checked. But now, who does have my right hand side resonator pipe??? :icon14:

:iagree:

Heres a funny story, me and Zsteve attempted unsuccessfully to install the ERZ HFC's :)

Funny story, just got my replacement bolts and no matter how hard i try this will never line up

http://www.the370z.com/members/g9681...ooking-fwd.jpg

but at least my tips look straight :ughdance:

http://www.the370z.com/members/g9681...k-straight.jpg

even the x-pipe is f*cked

http://www.the370z.com/members/g9681...is-aligned.jpg

i dub this install as EPIC FAIL