Berk Cat-Back Exhaust GB #2!!!

Z1804 · 07-06-2010, 08:52 AM

Quote:

Originally Posted by 370Zsteve

Berk, sadly, has pretty much destroyed their reputation on this forum. Unbelievable lack of customer service skills, does not bode well for the company's future.

Quote:

Originally Posted by m4a1mustang

Man, that really sucks for you guys. Can't believe their customer service is this terrible. IF they are still a sponsor on the board you could PM AK and see if maybe he could get in touch with them for an answer.

Although I hate to say this, the only way for a company to realize it's lack of customer service is through loss of profit. People need to try to find a comparable exhaust and go elsewhere. People are willing to be patient even though Berk has been absent from the forum, and neglectful of your comments and concerns. Some will be waiting until next year for their exhaust. The deadlines don't even matter anymore.

I've heard and saw the Berk exhaust in person. It is a very nice exhaust. However, it is not worth a 7 months wait with no company communication IMHO. I'm not saying you should go buy an FI, but look at their customer service and business model. Night and day.......

I don't believe the customer is always right, but in this case you should be getting that exhaust for 50% of the cost because of the patience and maturity everyone who placed an order has shown.

Good luck guys. If you choose to wait, I hope it won't be for much longer.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
DDMotorsports: Berk Technology Cat-Back Exhaust	M.Bonanni	Exhaust/Intake	47	12-14-2009 12:20 PM
Berk Technology Cat-Back Coming Soon!	M.Bonanni	Intake/Exhaust	468	08-14-2009 09:36 PM
Stillen Gen3 Intake, Berk Hi-flow cat, and Stillen cat-back exhaust	axio	Intake/Exhaust	82	07-31-2009 12:41 PM