Berk Cat-Back Exhaust GB #2!!!

BerkTech · 03-11-2010, 01:49 PM

First of all, we at Berk Technology would like to appologize for our early customers whose exhaust systems were packed poorly. We are not making any excuses for our mistake in this regard and are offering resolution to those who received any damaged components because of this mistake. Rest assured that we have taken an entirely different approach to packing these systems after the criticism from our customers and first hand knowledge of how truly disrespected these boxes are by the delivery companies.

Unfortunately, because of this, some of our customers exhaust hangers have been bent during the shipping process resulting in mis-aligned tips after install. We are working with these customers to resolve their issue, but we are happy to announce that this is not a manufacturer defect that is causing the mis-aligned tips and re-assure any potential customers in the future that their exhausts will be packaged in a way to prevent bent hangers. We would like to thank The Weapon for helping us determine the cause of this.

We have learned an important lesson through this first batch, but we stand behind our product and our customer service 100%. So again, our apologies to those who were un-happy with any part of their experience with us. We do not take your criticism lightly and will do our best to rectify the situation. Thank you to all of our customers for your support! If you have any questions, comments, or concerns, please feel free to contact us.

MightyBobo · 03-11-2010, 01:52 PM

Quote:

Originally Posted by BerkTech

First of all, we at Berk Technology would like to appologize for our early customers whose exhaust systems were packed poorly. We are not making any excuses for our mistake in this regard and are offering resolution to those who received any damaged components because of this mistake. Rest assured that we have taken an entirely different approach to packing these systems after the criticism from our customers and first hand knowledge of how truly disrespected these boxes are by the delivery companies.

Unfortunately, because of this, some of our customers exhaust hangers have been bent during the shipping process resulting in mis-aligned tips after install. We are working with these customers to resolve their issue, but we are happy to announce that this is not a manufacturer defect that is causing the mis-aligned tips and re-assure any potential customers in the future that their exhausts will be packaged in a way to prevent bent hangers. We would like to thank The Weapon for helping us determine the cause of this.

We have learned an important lesson through this first batch, but we stand behind our product and our customer service 100%. So again, our apologies to those who were un-happy with any part of their experience with us. We do not take your criticism lightly and will do our best to rectify the situation. Thank you to all of our customers for your support! If you have any questions, comments, or concerns, please feel free to contact us.

Thanks for the response, Berk. Hope it all works out well.

So I cant help but be curious - is this one of the first exhaust setups that you've truly "mass" produced and had to ship in pieces like this?

BerkTech · 03-11-2010, 01:54 PM

Quote:

Originally Posted by MightyBobo

Thanks for the response, Berk. Hope it all works out well.

So I cant help but be curious - is this one of the first exhaust setups that you've truly "mass" produced and had to ship in pieces like this?

We do exhausts for a number of cars (S2000, 135i, MR2), but this is by far the largest and heaviest.

370Zsteve · 03-11-2010, 02:07 PM

Quote:

Originally Posted by BerkTech

We do exhausts for a number of cars (S2000, 135i, MR2), but this is by far the largest and heaviest.

Speaking of weight, what does the system weigh?

M.Bonanni · 03-11-2010, 02:10 PM

Quote:

Originally Posted by 370Zsteve

Speaking of weight, what does the system weigh?

JB1 just weighed his production version and posted these weights today...

Total weight: 64lbs
Parts:
- Muffler section: 33lbs
- X-pipe: 13lbs
- Mid pipes (resonators): 9lbs each, so 18 in total

03-11-2010, 01:49 PM	#1 (permalink)
BerkTech The370Z.com Sponsor Join Date: Jan 2009 Location: Irvine CA Posts: 279 Drives: Lots.... Rep Power: 272	First of all, we at Berk Technology would like to appologize for our early customers whose exhaust systems were packed poorly. We are not making any excuses for our mistake in this regard and are offering resolution to those who received any damaged components because of this mistake. Rest assured that we have taken an entirely different approach to packing these systems after the criticism from our customers and first hand knowledge of how truly disrespected these boxes are by the delivery companies. Unfortunately, because of this, some of our customers exhaust hangers have been bent during the shipping process resulting in mis-aligned tips after install. We are working with these customers to resolve their issue, but we are happy to announce that this is not a manufacturer defect that is causing the mis-aligned tips and re-assure any potential customers in the future that their exhausts will be packaged in a way to prevent bent hangers. We would like to thank The Weapon for helping us determine the cause of this. We have learned an important lesson through this first batch, but we stand behind our product and our customer service 100%. So again, our apologies to those who were un-happy with any part of their experience with us. We do not take your criticism lightly and will do our best to rectify the situation. Thank you to all of our customers for your support! If you have any questions, comments, or concerns, please feel free to contact us. __________________ While the others type fast... Berk Technology goes fast.... See you at the track! OUR NEW PHONE NUMBER: (714) 546-BERK READ THE BERK BLOG HERE

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
DDMotorsports: Berk Technology Cat-Back Exhaust	M.Bonanni	Exhaust/Intake	47	12-14-2009 12:20 PM
Berk Technology Cat-Back Coming Soon!	M.Bonanni	Intake/Exhaust	468	08-14-2009 09:36 PM
Stillen Gen3 Intake, Berk Hi-flow cat, and Stillen cat-back exhaust	axio	Intake/Exhaust	82	07-31-2009 12:41 PM