Reflections on GTM over the years

NoLaKrewe · 10-10-2014, 12:41 AM

Quote:

Originally Posted by dragonbreath

Idk if I would say its turning around quite yet. GTM has a reputation to rebuild and that will take some time. It seems they need to up their customer service game tremendously. That will help by leaps and bounds. Its going to take more than getting the MHI group buy finished. Its going to be a difficult road, but it is possible.

I was pondering on this thought the other day. Let's say some how GTM pulls off the 2 year long group buy, finishes everyone's build, squares away money owed to customers for hypothetical installations. Do you honestly think that a reputation this skewed can be repaired? Honestly, I don't think so as they're companies with great customer service and great products, plus no history of sketchy deals. However, I wonder what this community has to say about this? Is it possible because I say no but I don't represent the community. I do sales on forums but it's for the 4x4 side of the world. With that community this would not have been so easy, as they're a different breed of people. So I wonder.

zguynate · 10-10-2014, 01:42 AM

I think the things that you listed will just right the wrongs. Their reputation won't be repaired just by doing that, simply because they are/were supposed to do those things in the first place. They are in the negative. Rectifying the current issues won't put them in the positive in my book. They will be set back to zero. Even then, they still have an uphill battle to earn new customers and an even harder obstacle retaining any past customers given their current reputation. It will take years more than likely to be a reputable business again. GTM has a lot of rear end kissing to do with this community. To be honest, Im not sure what they can to do accelerate the process of regaining a positive status. One thing that really irritates me personally are the CJM copies. Even the instruction manual is copied word for word. Personally I would like to see GTM use actual CJM products, rather than GTM branded copies. Charles is a stand up guy who works hard to design and test products for this platform. GTM ripped off of his R&D for a direct copy. It appears to be legal since they are allowed to do this, but it is not the moral thing to do.

First, GTM needs to own up to this entire steaming heap of feces. Sam needs to own up. GTM will not gain any ground with this community without coming on here, admitting that they were wrong, and that they royally screwed the pooch. Issue out a sincere apology. If that doesn't happen, most members here won't give a second look. Even if they do, there still will be some members who won't buy it. GTM will have to prove over time, with over the top superb customer service and top notch products, that they are a company worth doing business with.

Sam, I hope you are reading this and are giving these suggestions sincere consideration.

NoLaKrewe · 10-10-2014, 02:33 AM

Quote:

Originally Posted by dragonbreath

I think the things that you listed will just right the wrongs. Their reputation won't be repaired just by doing that, simply because they are/were supposed to do those things in the first place. They are in the negative. Rectifying the current issues won't put them in the positive in my book. They will be set back to zero. Even then, they still have an uphill battle to earn new customers and an even harder obstacle retaining any past customers given their current reputation. It will take years more than likely to be a reputable business again. GTM has a lot of rear end kissing to do with this community. To be honest, Im not sure what they can to do accelerate the process of regaining a positive status. One thing that really irritates me personally are the CJM copies. Even the instruction manual is copied word for word. Personally I would like to see GTM use actual CJM products, rather than GTM branded copies. Charles is a stand up guy who works hard to design and test products for this platform. GTM ripped off of his R&D for a direct copy. It appears to be legal since they are allowed to do this, but it is not the moral thing to do.

First, GTM needs to own up to this entire steaming heap of feces. Sam needs to own up. GTM will not gain any ground with this community without coming on here, admitting that they were wrong, and that they royally screwed the pooch. Issue out a sincere apology. If that doesn't happen, most members here won't give a second look. Even if they do, there still will be some members who won't buy it. GTM will have to prove over time, with over the top superb customer service and top notch products, that they are a company worth doing business with.

Sam, I hope you are reading this and are giving these suggestions sincere consideration.

Now that's a really well response. Thought out and reasonable. Kudos man!

Cell · 10-10-2014, 02:44 AM

Wasn't trying to offend you JARblue. Sorry if you took it that way. Was trying to make a general statement to everyone too. No one may be promoting GTM but people are still throwing money at him.

Sent from my Nexus 5 using Tapatalk 4

bullitt5897 · 10-10-2014, 06:10 AM

Quote:

Originally Posted by Ill

Car is amazing, everything is just what I asked for, except for a few CELs that I have to clear. Not exactly sure it's GTM's fault or not. It's nothing major, just standard airbag light and stuff since they ripped out my dash.

Shipping unload
Off truck
Bumper on
Interior

*edit - rotated interior picture.

I totally remember this at the shop now! The black intercooler and piping made me jealous when I saw it! The car looks GREAT!

YzGyz · 10-10-2014, 09:56 AM

My first and only post in the thread.

I read forums the same way I live my life. I take what I think is useful or interesting and leave the rest of the junk. If I don't like what I see/read, I skip that part. People read too much into things on forums.

I have read every post in the thread and some things just seem like simple facts (some personal, some from simple statistics, some from experience). It's entertaining (sorry if it's to your expense).

A good way to learn is from your own mistakes, but the best way to learn is from others.

Have a Good Day.
YzGyz (Wise Guys)

Kingbaby · 10-11-2014, 05:33 PM

^^^

LOL

Wut

Juztin · 10-12-2014, 10:24 AM

Quote:

Originally Posted by bullitt5897

I just spent this last weekend at GTM. I am running public PR for GTM now...(blah blah blah etc.)

Did you ask Sam what the heck happened that they could not get my waste-gate relocation kit ordered through CZP done in 5 months?

It's just 2 simple Tial waste-gates, some down pipes and misc piping for the recirculation option. The fact they can't get something that simple together is further telling of the fact they can't get any TT kits shipped out the door.

Next time you run a PR mission to Rancho Cucamonga, ask Sam that for me will ya? KTHNXBYE!

Kingbaby · 10-12-2014, 01:28 PM

Hey I'm looking to buy one of the two...threeish runners for the GTR conversion!

Regardless of what's going on is one available ???

elperuano · 10-12-2014, 04:18 PM

Quote:

Originally Posted by Juztin

Did you ask Sam what the heck happened that they could not get my waste-gate relocation kit ordered through CZP done in 5 months?

It's just 2 simple Tial waste-gates, some down pipes and misc piping for the recirculation option. The fact they can't get something that simple together is further telling of the fact they can't get any TT kits shipped out the door.

Next time you run a PR mission to Rancho Cucamonga, ask Sam that for me will ya? KTHNXBYE!

Almost forgot about that "mishap". Another prime example.

bullitt5897 · 10-12-2014, 06:07 PM

Quote:

Originally Posted by Juztin

Did you ask Sam what the heck happened that they could not get my waste-gate relocation kit ordered through CZP done in 5 months?

It's just 2 simple Tial waste-gates, some down pipes and misc piping for the recirculation option. The fact they can't get something that simple together is further telling of the fact they can't get any TT kits shipped out the door.

Next time you run a PR mission to Rancho Cucamonga, ask Sam that for me will ya? KTHNXBYE!

First of all not a PR mission. Secondly, the attitude is not needed. I went to check on my car out of legitimate concern for the time it was taking to complete. That and I had a plethora of parts that needed to come home like a ~$800 dry carbon intake duct... So I went to see the progress, check in the condition of my car, pick up my stuff, talk to sam one on one and it soo happened to be a prime time to ask him questions about what is really going on.

I don't know about your order or the mishap that happened there. However, if you want to confront me feel free to do it in PM. I hold myself to a high stadard and what I put out is the truth. If you don't like it so be it... Go play elsewhere. I harbor no bad feelings about what has been posted or those in this thread but... If another person decides to insinuate that I am on a PR mission or that I am lying I have no problem calling AK or Frost or even Trips on the phone and letting them deal with you.

I am a very nice person who was thinking of others when I posted... If you people do not want insight and want your little witch hunt by all means have one on your own. This forum can quickly turn into my350 they way you guys are starting to act... And everyone hates my350!

NoLaKrewe · 10-12-2014, 07:23 PM

I don't think the name calling, harassment of other members, and the name dropping should continue. We need to chill out and remember GTM is the only one worthy of the harassment.

roplusbee · 10-12-2014, 07:42 PM

I believe that most of us are on the same page here. I don't think that GTM deserves name calling either. I agree with putting out good info AND the truth.

On a side note, I had no idea that they copied Charles designs. Sad thing is everyone knows who is who in this community. How could they expect to get away with sone of the crap that they do. Another shining example of honor and integrity.

Sent from my SGH-T889 using Tapatalk

Rusty · 10-12-2014, 08:49 PM

I don't have a dog in this fight. But bustin' Bullet's balls on this is uncalled for. All he did was tell us what he saw and heard, nothing more. Some people here are putting more into it then what was said.

I do agree that Sam has major issues.

Kingbaby · 10-12-2014, 10:03 PM

Quote:

Originally Posted by bullitt5897

...This forum can quickly turn into my350 they way you guys are starting to act... And everyone hates my350!

It's a great source of knowledge and foresight !

No need to start acting

10-10-2014, 01:42 AM	#542 (permalink)
zguynate A True Z Fanatic Join Date: Jan 2012 Location: Strangeland Posts: 1,053 Drives: 09 370z Rep Power: 73	I think the things that you listed will just right the wrongs. Their reputation won't be repaired just by doing that, simply because they are/were supposed to do those things in the first place. They are in the negative. Rectifying the current issues won't put them in the positive in my book. They will be set back to zero. Even then, they still have an uphill battle to earn new customers and an even harder obstacle retaining any past customers given their current reputation. It will take years more than likely to be a reputable business again. GTM has a lot of rear end kissing to do with this community. To be honest, Im not sure what they can to do accelerate the process of regaining a positive status. One thing that really irritates me personally are the CJM copies. Even the instruction manual is copied word for word. Personally I would like to see GTM use actual CJM products, rather than GTM branded copies. Charles is a stand up guy who works hard to design and test products for this platform. GTM ripped off of his R&D for a direct copy. It appears to be legal since they are allowed to do this, but it is not the moral thing to do. First, GTM needs to own up to this entire steaming heap of feces. Sam needs to own up. GTM will not gain any ground with this community without coming on here, admitting that they were wrong, and that they royally screwed the pooch. Issue out a sincere apology. If that doesn't happen, most members here won't give a second look. Even if they do, there still will be some members who won't buy it. GTM will have to prove over time, with over the top superb customer service and top notch products, that they are a company worth doing business with. Sam, I hope you are reading this and are giving these suggestions sincere consideration. bullitt5897, gbrettin and NoLaKrewe like this. __________________ 2009 370z touring w/sports package Last edited by zguynate; 10-10-2014 at 01:45 AM.

10-10-2014, 02:44 AM	#544 (permalink)
Cell A True Z Fanatic Join Date: Jan 2010 Location: Chicago Posts: 1,449 Drives: A Garbage Truck Rep Power: 21	Wasn't trying to offend you JARblue. Sorry if you took it that way. Was trying to make a general statement to everyone too. No one may be promoting GTM but people are still throwing money at him. Sent from my Nexus 5 using Tapatalk 4 JARblue, warpeacelove and NoLaKrewe like this.

10-10-2014, 09:56 AM	#546 (permalink)
YzGyz A True Z Fanatic Join Date: Jun 2013 Location: Houston Posts: 1,449 Drives: 2010 Nismo Rep Power: 62	My first and only post in the thread. I read forums the same way I live my life. I take what I think is useful or interesting and leave the rest of the junk. If I don't like what I see/read, I skip that part. People read too much into things on forums. I have read every post in the thread and some things just seem like simple facts (some personal, some from simple statistics, some from experience). It's entertaining (sorry if it's to your expense). A good way to learn is from your own mistakes, but the best way to learn is from others. Have a Good Day. YzGyz (Wise Guys) warpeacelove likes this.

10-12-2014, 07:23 PM	#552 (permalink)
NoLaKrewe Enthusiast Member Join Date: Jun 2014 Location: NoLa Posts: 469 Drives: 2011 FJ//2015 370z Rep Power: 12	I don't think the name calling, harassment of other members, and the name dropping should continue. We need to chill out and remember GTM is the only one worthy of the harassment. bullitt5897, JARblue and Chuck33079 like this. __________________ Starting a NoLa Z club https://www.facebook.com/groups/TheBigeZClub/ The struggle will be real! Last edited by NoLaKrewe; 10-12-2014 at 07:28 PM.

10-12-2014, 07:42 PM	#553 (permalink)
roplusbee A True Z Fanatic Join Date: Dec 2009 Location: Killeen, TX Posts: 2,360 Drives: 2007 350Z NISMO Rep Power: 22	I believe that most of us are on the same page here. I don't think that GTM deserves name calling either. I agree with putting out good info AND the truth. On a side note, I had no idea that they copied Charles designs. Sad thing is everyone knows who is who in this community. How could they expect to get away with sone of the crap that they do. Another shining example of honor and integrity. Sent from my SGH-T889 using Tapatalk bullitt5897, elperuano, Chuck33079 and 1 others like this. __________________ 2007 350Z NISMO #0618: Zerolift \| UPREV \| F.I. \| Greddy \| Competition Clutch \| Injector Dynamics \| Aeromotive \| Pioneer \| JL

10-12-2014, 08:49 PM	#554 (permalink)
Rusty Ronin Samurai - Assassin Join Date: Dec 2011 Location: Fayettenam,Pennsyltucky Age: 68 Posts: 34,865 Drives: 2011 Nismo GM 6M Rep Power: 2684436	I don't have a dog in this fight. But bustin' Bullet's balls on this is uncalled for. All he did was tell us what he saw and heard, nothing more. Some people here are putting more into it then what was said. I do agree that Sam has major issues. bullitt5897, JARblue and DEpointfive0 like this. __________________ 浪人 - 殺し屋 "The Difficult Anytime, The Impossible By Appointment Only" http://www.the370z.com/members-370z-...o-journal.html

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