My Experience with Jnaut and HP Logic

W.O.W. 370Z

So basically what you are saying is that my thread here and the fact that I filed a charge back was the wrong way to go about it?

I attempted to get ahold of you through the phone but to no avail.

This thread is not a callout thread. I am letting people know about my experience.

If you wanted to refund me the difference between the time actually spent and the money I paid you would have done it by now. Like you said, you don't want problems over $380.

However, all I am getting from this is that I went about this all the wrong way.

Jack is right for charging $380 for a 25 minute retune because of the countless of cars he has tuned before. The $300 extra charge was not legitimate and possibly pocketed by Jack or Jason. Also he could have tuned the tranny because he knows how to but decided not to for whatever reason.

Right now I am without a car because my transmission was trashed (3rd and 4th gear) due to lack of line pressure. If Jack would have taken the extra 2 minutes and 30 seconds to tune the torque management I might have a car in my garage today.

I understand you have to defend your business and employees but there is a common theme when it comes to Jack and his somewhat "rushed" tunes.

Other tuners reading this feel free to chime in on the rates charged. I know it varies but I would like to know how far off I am.

I would also like to know much much time and effort goes into a truly "custom tune" especially for a SC or TT Z or G.