Gtm motorsports crazy video on youtube! :eek:
 

Hey guys,

So im looking into ordering my SC kit finally this week and doing some video searching on youtube.com and find this..... WOW


YouTube - Don't buy 370Z TT kit from GTM motorsports (A guy named Joe Story)





Can anyone explain this????

Wow It is...atleast the video is kinda funny...

Wow. This makes no sense....why would GTM send someone a completely messed up kit while they have been sending perfectly good kits to everyone else?

If you have concerns about ordering u should call GTM. I can tell u from my experience my kit was flawless. :tup:
clever video tho

I'm prolly gonna order it anyways... It's just I was so shocked to see this quality coming from such a great company. I'm very picky about quality of the condition of items that's all. I just wanted to see if there was another side to the story that someone may know.

hahaah wow

didnt that guy post up here recently saying his **** was all beat up? what happened to that thread?

destinyZ posted on the white dragon build thread that his kit was beat up

http://www.the370z.com/949706-post1186.html

Something doesn't add up. Maybe Steve Millen is making videos to undermine his competitors :ugh2:

Would customs open up products and destroy them? It's a possibility. The kit was sent to Guam.

Can't say anything about the kit, but good narration on the video! :tup:

Right ok.. and this was the response


Funny how this dude fails to mention that in the video.

Yeah I dont know. I've never heard of anyone receiving beat up products from GTM. In terms of delays, I can see that happening. GTM is not the best at quick shipments since they are swamped. But their quality control is top notch. Here is a picture of the packaging from my twin turbo kit. This is how they prepared for it when I was personally picking up the kit. They're not even shipping it and it's well protected.

http://i59.photobucket.com/albums/g2...g?t=1299642916

exactly.. I got my SC kit like the same week that guy posted that.. everything was packaged perfectly.

I got my stuff shipped to me and it had tons of peanuts and bubble wrap. I thought it was excessive, but that means all the stuff is protected.

I mean even my screws were bubble wrapped
http://i212.photobucket.com/albums/c...l/IMG_7821.jpg

Here you can see the oil cooler wrapped up. I had unwrapped everything else.
http://i212.photobucket.com/albums/c...l/IMG_7817.jpg

http://i212.photobucket.com/albums/c...l/IMG_7816.jpg

That looks like it went through customs and they just threw it back in the box .

OHHHHHHHHH. Now everything makes sense.

If customs did that, then GTM is not liable for any of the damages. But they gave the buyer new parts/ or refund anyways. That's good customer service.

What would've stillen have done? :rolleyes:

who stillen:stirthepot:

Uh Oh!

That, or someone besides GTM opened it up before the packages arrived at their final destination.

Well proof tells us it was customs who unpacked everything and threw it all back in the box. Then obviously chit was hitting inside the box when it was being shipped to the destination. OBVIOUSLY GTM would never internationally ship a product without making sure it's properly packaged.

GTM isn't at fault whatsoever in this matter, you can blame customs.

OKAY EVERYONE. This is the video I made. I was deciding if and When i was going to post it on the Forum. Someone beat me too it. All the quotes on video are actual quotes from GTM. Just to keep everyone update. Joe has yet to receive the undamaged products from GTM which were sent out just a few days ago. I will be making another video of the updates. I wish this were not the circumstances but things are what they are.
This was product wasn't just scratched (could have been avoided with bubble wrap)up but used and banged up as well. If you look at the pipes you can see black grime in the cracks and dents. That doesn't come from shipping. No one spends this type of money expecting to get this kind of crap. GTM has only now wrapped better products and sent them snail mail.

I hope you all enjoyed the video.
I have other things to do for now but i'll be back with more videos updates and answer any questions you have.
Thanks.:tiphat:

:stirthepot:

Im posting because I was mentioned and once again....someone took the liberty of speaking for me.

Before posting, plz watch movie, this thread has 2x's views then the video. Also, Listen and read what is being said. It is becoming apparent that ppl are already not listening to the video and are just watching some of it, coming up with their own conclusion...or just not watching. assumptions are not needed.

No thread before this...

I posted to back up a friend who posted about my kit on the dragon thread...was not going to mention it but, it did get GTM to contact me and get things moving...

No...

they could, but no packages were opened...just to make that clear. Another thing Is I know customs would not, unwrapped every item and stick it back in with paper towels, plus they rarely open up packages. Customs uses X-ray machines, I know for a fact...smh

?? there was a female in the video, no "dude" smh, again...

^^^what I was expecting, far from what I recieved.

^^^HAHAHA!!

Were you there? Of course you were there, you must have been......

no boxes were opened.

This is not the first time I have had something shipped out to Guam. Previous car had same setup (all shipped to guam) and all current parts on the 370 car, were recieved unscathed and undamaged.

There was no room for the pipes to move inside the box, it was packed entirely to tight...refer to pictures

Ive been on Guam 3 years in April, never have had a shipping issue before this. Care packages, or car parts, no issues until now.

There is literally no f****** room for any movement in the box. Some scratches I could somewhat understand but most of the damage is completely unacceptable.

TO ALL:

PLEASE LISTEN, LISTEN TO VIDEO BEFORE POSTING

:icon17: LOL! What a joke.
Unless customs put the kit on their car, got grime on it, & dropped the intercooler on the concrete. Then crammed all the pipes in one box and separated the layers of pipes by this brown paper towel crap. When GTM was questioned about the paper towel crap they agreed they knew what it was.

Again No one spends that much money to get this garbage in the mail. The only reason we're all even discussing this is because when confronted with the problem GTM handled it poorly. For the Record Still haven't received the undamaged parts from GTM. One box just got shipped (intercooler)Feb 26 the other (piping)March 5th.

:iagree:Yeah this would have been nice. If Joe got this we wouldn't be reading this thread right now.

:tiphat:I hoped the video would explain everything so far.
I made this video. I've made more elaborative details below the youtube video. I'm trying to reply to everyone if you have any specific questions feel free to ask.

Liquid G isn't that odd that even since that post you're trying to recall. Joe still hasn't received any undamaged parts. :confused:You would think it would have been taken care of by now. Seeing as GTM has such good service and all.:confused:

Okay Staples you can stop:nutswinger: now.
:gtfo2: the only obvious thing is that GTM sent some garbage parts and wasn't going to do anything about it anytime soon until this incident reached the forum. The repetitive scratches on all the pipes were from poor wrapping and shipping. Intentional or not GTM is at fault. But since you obviously know what happened ;could you please explain this: (view pictures below)

:confused:
there was black grime in the groves, cracks and of majority of scratches. Which normally happens over time. Please also explain how Brand New parts Properly wrapped and packaged get rust on them. Oh and there was no damage to the box the intercooler was shipped in.

You may have had a good experience. However this experience was the complete opposite.I will say The person from GTM did state that. No one would believe Joe's story because people know them and it would be Joe's word against his. Joe kept quiet. I for one don't like seeing people pushed around screwed over or bullied. I don't care who you are.No matter if you spend $300 or $8300.If your have sponsored vehicle with GTM stickers on it or not. Everyone should be treated with the same amount of respect and excellent customer care that Is so mentioned on the GTM site. There was a great lack of care, concern and respect. It is sad to say but only the posting on this site got the job done enough to get a phone call from GTM concerning this matter. Just so you know Joe still hasn't receive his undamaged parts. MARCH 5 a box just shipped out to him. Not priority like GTM promised him long ago. I got tired of people talking trash. All of whom have never even seen the conditions of the boxes nor the products shipped to Joe. Sadly this is not made up. Hopefully this will not happen again to anyone else. I have seen everything first hand. I know what I saw I witnessed him opening the boxes. His face went from excited to crushed. He waited so long and this is what he got. He even thought about having a friend help fix the parts because he didn't want to wait again. (but for $8300 one shouldn't have to get anything fix right out the box) Plus it took GTM way to long to even get the products to shipping. All who've seen the kit with their own eyes know it's not from shipping. So please stop trying to say that. Even GTM knows it's not from shipping.
It's been a long day. Goodnite all and have a good week
and if you got a good kit from gtm. Pat yourself on the back. Good for you. You're one of the lucky ones.

Ibtl

Sorry I don't know what Ibtl means.
:hello:

Means in before the lock. Nothing personal though. I do feel for you and the incovenience your going threw.

sorry im late but....

i know destiny z personally he is one of my closest friends out here :tup: and i can vouch for him... he is telling the truth the first he got the box with the damaged parts he told me "bro would sam send me used parts?" i told him no!!! like everyone on here and then he emailed me the pictures... i freaked out because that doesnt look like shipping damage some of the damages look like they were grinded and tweaked.... coming from a friend destiny wouldnt lie... i know him better than that... his a super honest guy he told me last year i cant wait to get my kit from gtm but after all whats happened with him, i can say i will never order from gtm... im sorry but thats messed up how he has to go through so much crap to complain to gtm and take pics and show people because they dont believe him... this is my theory since guam is so far from states im thinking sam probably just sent the used kit to destiny to make a quick buck then blame the shipping on all the damages.... and i qoute from destiny on one of our convos.... "what did sam tell you when you complained about damages bro? he told me sh!t happens...." thats bullsh!t being a car enthusiast for several years i have brought in all my car parts for my cars and my friends cars from states.... ranging from cat backs to bodykits the customs out here wouldnt rip open a box and bend all the pipes like that and put black grime on the pipes that looks like it was there before it was shipped out.... ill leave it up to you guys to think what you wanna think... im just tryna stand up for a buddy of mine since theres only like 5 of us on here lol :tup:

Thanks simota1 you Rock!
:wtf2:Oh and Beware of hate mail. LOL. Everyone that has stuck up for Joe has gotten it. Well I haven't gotten any yet but I'm waiting.:icon17:

This thread should not be locked. Showing your experience is not against the forum. There are plenty of others just like this but about other vendors/manufactures on and their customers experience.

I bet you if this was a "GTM is amazing" thread, then it would NEVER get locked and you would NEVER say "ibtl".....tell me im wrong....

nothing personal just saying how it is.

No your not wrong at all. I do totally agree with you. It was more so a joke. I wasn't meaning it seriously. It is a major issue and should be talked about and discussed. Along with being made right times fold.

I wouldnt take it personaly ppl post that crap in every other topic on here it doesnt mean its gonna get locked it just means the ppl posting it have nothing good to contribute. As far as your situation goes I feel for ya thats a terrible thing to have to deal with. From my perspective it looks like either GTM screwed you or customs has a vendetta against you either way the grime inside the parts is hard to explain lol. I hope its resolved for you and im sure it will be but keep us updated.

I know what it feels like to trust in a company and have them completely turn their back on you when sh!t goes wrong. Not that profession is an indicator of morality and ethics (see Bernie Madoff), but you have to remember that you're dealing with auto mechanics here who get to play with really cool expensive toys all day. Their business is booming and they have so many people on multiple boards licking their a$$es. As such, the inner drive for 100% quality control and ethical behavior inevitably diminishes. And worst case scenario (which is occurring right now), they try to screw one person out of an $8000 turbo kit, they have all their loyal followers coming ot their rescue, posting all of their positive experiences etc to make it appear that this could have in no way ever happened. Just ask Madoff's clients if they ever thought something was up. Also, it seems that as businesses expand and revenues increase, that is when ethics are at their nadir. See "The Social Netowrk" and how Zuckerberg screwed his partner and re-structured the company so that his share was less than 1% when Facebook expanded.

As with all things, the truth is somewhere in the middle of what both sides are saying. But ask yourselves this, what could possibly be motivating destinyZ to needlessly slander a very popular vendor without cause? GTM has the FI market cornered right now for G37/370Z. The Greddy kit is crap. The GTM Stage 1 is an easier install and drastically outperforms the Stillen kit, so guess what? If you want FI, GTM has you by the balls. That is not excuse for what appears to have happened. And if it's true that the response to this was "sh!t happens" I would have been on the first plane to Cali to have that said to me face to face. But anyone with half of a brain can see that for whatever reason, this guy was shipped what looks to be a very used, beaten on, kit. How or why this happened is another matter. It's possible the higher ups at GTM were unaware of it. But that still doesn't change the "sh!t happens" response, if that's what was actually said.

My only experience with something like this was with the shop that I had all the work on my WRX done at. They treated me like gold because I was always in there for mods. They cut me deals on service, dyno time, and made me a lot of one-off parts. But I saw how they treated customers who they didn't know, and who weren't spending big money. They'd overcharge them on dyno pulls, make them wait needlessly, not follow up on orders for their parts, long delays for installs, etc. This has nothing to do with GTM, just saying that as much as I loved that shop and for all the great work they did on MY car, they were overall pretty shady. And this is something that I've learned pervades the automotive industry, especially the aftermarket.