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o and one more thing.... i have a friend that works at customs and as you would have it he has a 370z thats why we became friends he bought a overlay from me... anyways when i was asking him about my cf amuse kit he told me that they were going to open it most likely because it was huge... i asked are they going to break stuff? he said they were really careful with things they open i was like really? but you guys have to open so many packages? he laughed and said are you kidding me there are only like ten of us at customs how can you expect us to opens thousands of packages that arrive in guam? thats both air and sea..... i was like really? so how do you know which one to open or not he explained to me that they open really huge boxes and containers only reason being is just in case someone is tryna illegally ship anything illegal i e a car chassis from japan lol (i cant believe someone tried to do that?) i asked him so you guys dont check the usps mail? he said usually if its from states no.... we only check stuff that comes from foreign contries....reason being packages from states has already been checked how many times already so we usually trust the boxes unless we suspect something is not right.... so since destinys turbo kit came in several boxes in different times of shipment someone in customs was waiting specifically for destinys boxes opened them up grinded a lil here and there because they were bored and then packed it nicely.... idk if you guys saw the intercooler pic now that pic is just whoa.... metal shavings everywhere :shakes head: it makes me mad and i dont even own the kit :mad:
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All i can say is wow at the vid and the parts quality is garbage.Good luck getting the problem fixed and i hope GTM steps up to the plate.
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There's no doubt the higher ups at GTM didnt know. But even then, WHY did this happen? Why would a kit be laying around in this condition to just be shipped out? Then it really looks bad due to your out of the country.
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exactly bro.... why would destiny and me start talking bad about a company that has the best kit on the market if it wasnt the truth.... but isnt it such a coincidence that the farthest place the gtm kit has arrived all of a sudden looks like its used and thus shipping was blamed.... because we are so far away from states we cant prove it.... if this happened in cali wooo everyone would be all over this saying screw gtm!!! blah blah blah but who would believe a couple of people from an island in the pacific.... no one will care... everyone will just go with the "it was shipping that damaged it" bends on pipes ill accept can be damaged from shipping black grime, metal shavings in the pipes.... thats a new one for me on damages caused by shipping.... :icon17: |
ok and no more angry posts from me lol promise.... man i dont think i ever posted anything with so much anger other than my spawn pillars review thread.... :D
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The conspiracy theorist in me says that someone at GTM, not the higher-ups, who had access to the order and these used parts pocketed the money from the order and shipped out this crap. Though that's largely doubtful because I'm sure when this was brought to their attention they checked their accounts. It's just so bizarre, but again, I can see greed playing a factor here. Someone could have been thinking "Who's gonna believe a random dude from Guam. We're GTM. Everyone trusts us."
EDIT: I just watched it again. Compare the pictures of the piping to all the pics on here that members take of their exhausts when they're unpacked and ready to install. The condition is so poor it's almost laughable. I helped remove a kit that had been on a vr6 GTI for 20k miles and it was in better condition than what this guy got from GTM. |
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MAN EXACTLY!!! mental high five bro seriously when spawn sent me his sh!t pillars i think i got the worst ones outa the batch to bad his company wasnt as prestine as gtm the minute i opened my mouth he went to hell lol and totally just flamed in every thread he posted in |
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Honestly, from that packaging and the welds and parts you recieved I have a very hard time believing that was a GTM product straight from GTM... Who did you order through? There are a lot of missing information as the video story is definitely one sided. I feel for the guy who bought the kit. And I can tell you the pics of the bubble wrapped items is how EVERYTHING straight from GTM ships... I have been to their shop and seen them package items for shipping. In NO WAY have I or any other person on this forum received something packaged like what you received straight from GTM!!! This makes me real suspect that A the boxes were open even though you said they werent. B The items were repackaged. C you bought a used kit from someone. I still have the boxes that GTM sent me and they were in such good care that I reuse them to ship other stuff!!!
This doesnt add up! Im not calling anyone out here I am just saying something isnt straight up with this whole ordeal. Knowing GTM and seeing their Operation first hand I can tell you your package was not their M.O. If you truely bought a package straight from GTM post up the receipt of your purchase with the paid invoice from GTM! You should have also received an inventory list as well in your kit... Something is not right and I HIGHLY doubt it is GTM! |
^^ I overlooked this as well. I assumed this was purchased directly through GTM, but their kits are sold on many websites. Now THOSE are the shadiest of the Shady.
Again though, even with a middle man, that does not change the "sh!t happens" and lack of followthrough. Technically, if the kit was purchased from a 3rd party, GTM isn't liable and doesn't really owe the end customer anything. However, what a responsible company does is work with the intermediate seller and make it right, or not allow them to sell their parts anymore. Again though, if that third party seller is making GTM lots of money on other stuff, that decision becomes harder. It's dollars and cents. Plain and simple. |
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this shouldn't be a problem he told me he saved all the emails receipts he had from gtm :tup: i think he fell asleep already :icon14: its like 2 in the morn here |
Goddam time difference. I'm trying to leave work early to watch the AC Milan game today. But no matter which way you slice it, this has been a f'ed up transaction and GTM did not make it right the way they should have. And again, this is basic human nature and it happens in the business world all the time. They already have his $8000. He's now on the back burner. Hell, his kit could have had anthrax in it and they wouldn't care, especially if they have a showroom full of customers looking to drop thousands of dollars on parts and installation in their Cali shop. It's always about the next customer. His money is already in their pockets! Even if they did the right thing and sent him a brand new kit and ate the shipping charge they still wouldn't take a huge financial hit, and it's an investment in customer satisfaction. Look what happened to Stillen. They used to be untouchable for Nissan parts. Now, for whatever reason, their reputation is dwindling fast. Lack of attention to detail, fitment issues on parts, being drastically outperformed by competitors, etc. It all starts with that initial "I don't give a sh!t" attitude. Ask anyone who's been in business for a long time and has been successful. Their day to day lives are not fun. It's hard work making sure things run smoothly. It's hard work when you actually care about the customers. Not demonizing anyone, just telling it like it is.
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GTM should start serial-stamping their pieces.
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This really has me thinking... We have seen posts from time to time when GTM receives butchered TT kits from other shops and nearly have to start from scratch. What happens to that other banged-up kit? You could throw it out, or you could ship it with insurance out of the country and claim it for 8 grand. I'm not saying this is what happened, but i cant think of much other explanation. I doesn't look anything near the quality we have seen (and expect) from GTM. But I agree, it was most likely a worker. I highly doubt Sam or anyone high up knew about this. I could be way off, just spit-ballin.
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I recently went to a family dinner at a very well known, high class (too high class for me) steak house with my family. This place takes 3-4 weeks to get a table, valet parking every day of the week, really overdone IMO. Bathroom attendant and everything. My stupid sister-in-law left her purse at the place and, even dumber, didn't realize until the next day. We called the restaurant, a customer turned it in. Debit and Credit cards were missing. Of course everyone blamed the bus boys, but it was turned in by a customer. The manager and owner basically said what Sam at GTM ALLEGEDLY said "sh!t happens". Why? Because as we were arguing with him he was looking down at a book of reservations that were packed for a month, along with waiting lists and people calling for more.
It's a business. People will get away with the absolute most they can until it really starts to effect their bottom line. See: BP, Toyota, GM, Madoff, etc. Unfortunately it seems, it's always too late. |
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Seems like they did purchase directly from GTM. 1) They were complaining that GTM's system would not allow refund after 60 days. 2) Shipping box has return address from GTM. |
GTM should buy custom tape with GTM plastered all over it to tape the boxes. So if it was truly opened in customs they would know.
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There are a lot of HATERS in the world (i.e. Car getting keyed)... i'm just saying it's a possibility that someone out there didn't want the owner to enjoy it.
mmmMMmm.... |
Tape, custom stamping, etc...
Does ANYONE believe this was damaged in shipping/customs?? I mean come on. I've seen better quality piping in a pile of scrap metal. |
Real interested to find out what happen here. Did you buy the kit right from GTM or someone else??? What did the turbos look like??? Good luck man, hope everything works out for you.
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This is inexcusable. I feel bad for the person shipped this crap.
May I suggest that buyer retain legal help, that might speed up the process a bit. |
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But i think we're reaching for the stars here. What's more likely, that some mysterious customs officials who get off on hammering metal destroyed his kit and dumped metal shavings in it, or that by some strange reason even in turbulent shipping there were holes, dents, scratches, etc to the piping? Or, is it more likely that someone shipped him a used kit because he's in Guam and is perceived to have little or no recourse? |
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As for Joe's kit, it obviously looks like it was sent out used and beat up. |
One of the thing I noticed in the video was piping in a step down in diameter. Non of gtm products have that in their designs!!! Hence why I asked did they really buy it from gtm. Again we are taking te customer at his word as we should. At this point I believe the facts and real evidence should be posted not conjecture or he said she said. If there is Goin to be any resolution to the subject matter it should be handled through pm and other communications with the updates and results posted here.
This is a serious accusation and needs to be taken seriously. Being one of the few people who have seen gtm's operations first hand and talked to every employee in the company I find this accusation a little unbelievable in my personal opinion but that is just that my personal third party take on this with the Little evidence supplied. I am in no way saying this is the case but anyone can make a video and take pictures to get a refund even after receiving a perfectly good kit. Again I am not saying this is what happened but I have seen people do it before. Honestly, it could go either way... |
i work with logistics folks... and yes **** happens with shippers and customs all the time (and worst in fact)... who arranged for shipping anyways? name of shippers? picture of boxes?
btw... i thought GTM is sending him replacement parts? what's with all the hate? |
Really would like to hear GTM's side of the story before making any judgment. Parts serial-stamping was mentioned as means to protect both parties.
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http://i59.photobucket.com/albums/g2...g?t=1299691247 |
My kit didn't have that maybe cause I bought a different kit.
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And i thought someday i would buy the GTM TT kit...
why do these stories keep popping up? I thought maybe some ppl wanted to ruin GTMs reputation. Now Simota (a good member of this forum) vouches for him so i think i believe him... |
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I don't see the concern about buying from GTM. One, there are uncountable 'success' and 'happy' stories. Two, you're likely going to pay with a credit card. I don't know what company you use for your CCs, but Chase and Amex will take your side 100%. If I got a kit that looked like that and didn't receive PROMPT attention in rectifying the situation by the seller, I'd have that charge disputed and reimbursed in a blink of an eye. It's an open and shut case with the credit card company.
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GTM should totally offer a full refund or swap out the whole kit...this is ridiculous.
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:iagree:
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GTM has a response they will be posting shortly to the whole matter... and btw the customer has already been taken care of... honestly this is a cry out for attention... GTM did the right thing already and took care of the customer... GTM will have their reply up shortly...
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I'd like to know where that came from anyways? That GTM didn't make it right.
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