Ordered through Stillen as well.

Dealer purchased and install, Wish I went somewhere else tho :/

Okay guys who have this system LOOK OUT!!!!
Long story short I have 18k miles on the kit I bought new from Stillen in 2010 so warranty is up. Well the other day my car hydro locked from Stillen's manifold inter cooler. they told me this is the first that they have seen this issue and I need to buy a new replacement for with with the whole manifold for over $1100. Is it me or is this unreasonable? At this point I think this maybe a flaw in the inter cooler and can cost you a new engine. Buyers beware. .
http://i469.photobucket.com/albums/r..._231306225.jpg
http://i469.photobucket.com/albums/r..._231430468.jpg

Whiddles- I have been made aware by my Customer Service Manager that you were unhappy with the answer and immediately informed him that you would be posting on the forums. As such my Customer Service and Sales/Marketing teams were made aware of the situation as we knew we would need to offer our side of the story.

To all reader's of the thread, please look at the images posted and you will see RTV silicone was used to secure the throttle body O rings. Why? I do not know as this is not part of the installation instructions. As you can quickly and easily see using this RTV silicone caused excessive pressure to be built up in the CNC machined O ring groove thus causing the aluminum casting to warp/distort and even crack. Hence the need for a new intake manifold. As this was not something that we could be responsible, this is not something that could/would be covered under warranty.

In regards to the leaking intercooler, the STILLEN intercooler for the VQ37 supercharger is a bar and plate intercooler. Bar and plate intercoolers are extremely durable and this is the first time we have ever seen one leaking on the VQ37 supercharger. As the kit is now 4 years old and outside of warranty and taking into consideration the damage done to the manifold we were not able to offer a warranty. We did however offer the intercooler at a greatly reduced price.

Generally I do not like to air our laundry on forums however as the whole story is not being told I felt it necessary to offer our side of the situation as well.

its funny how fast you guys respond when someone is saying something bad about you. yet I have sent several pm's asking about a price on a kit and did not hear back.

I have responded to your PM. It took a little while due to the situation and length. I'm sorry for the delay.

I am sorry if you did not receive a reply to a PM. I will say that if you sent the PM to me it may have gone unnoticed as my responsibilities within the organization have changed and my role of VP Business Development has me overseeing 100 employees, 4 businesses, and interacting with all of our vendors. I spend very little time on the forums these days. I only came on quickly in this situation as I knew it was going to be a problem and I wanted to get involved before it got out of hand.

However, I will also say that we do not own the370z.com and as such we can not spend all of our time on the forum. The best way to get in touch with us is either one of our 800 numbers: 800-576-2131 or you can email us directly at sales@stillen.com or you can talk with Mark who now oversees our social media presence at markd@stillen.com.

Thank you for finally getting back to me, but waiting 4 days to get a response is not a good way to do business, especially when I have seen you on the forum commenting to other members. A simple pm saying it will take a little while to get back to me would have been fine.

I also find it funny that when I finally say something on a thread I get a pm within minutes.

I am no longer interested in your kit..

I understand that you can not spend all your time on here, and my pm was to another person on your team.

What upset me was seeing him online posting in threads but not taking a few second to say he is working on it to me. then when I post something in a thread its a instant response.

that does not build customer confidence.

How can you tell if it's RTV silicone or just the o-ring that has melted from the heat-soaked manifold?

I'm not a mechanic so that's why I ask.

install was correct according to trent and the valve bodies have no connection to hydro lock as you can see this is an inter cooler issue not valve body. the install was done through a stillen dealer they sent me to get the install done in the first place. the o rings as see in this pick show the rings where in fact installed correctly and somewhere along the line of going to local shops stillen paid for trying to get the car running right may have added it at any point. the car took three years to get running without limp mode with verious tunes. Stillen has been great to me and I am now way saying they are bad. Im clearly posting my newest issue and think all should be aware and give me input on the issue as stated in post.

Is it me or is this unreasonable?

its the o rings that were in the kit. ill get a better pic but her is one i got before i cleaned the peals off.

http://i469.photobucket.com/albums/r..._151050433.jpg

good thing recalls that can cause injury are taken care of correctly after warranties expire. Its about owning up to faulty items which is not anyone personal fault.

I think you guys need to get some engineers on this issue at the least. The reason why you may not have seen these is the kits are fairly new. This could be an ongoing issue and you help us fix it rather than put forth some, in my opinion, sketchy theory about sealant.

If it were me, the first thing I would have done was ask him to send it in for us to check out and have the engineers look at it. It could seem to potential buyers, like me, that you are more interested in looking for an excuse rather than getting to the bottom of the issue.

Just my opinion, but that doesn't look like any kind o-ring I have seen. I deal with a lot of hydraulics and that doesn't look like any kind of heat related damage to an o-ring. That does look like silicone.