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My experience with baker tuning

Originally Posted by Mike Me too. When I started my business, being internet car forum centered, my main core philosophies were to never send yout anything I wouldn't accept on

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Old 02-21-2013, 07:47 PM   #11 (permalink)
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Originally Posted by Mike View Post
Me too. When I started my business, being internet car forum centered, my main core philosophies were to never send yout anything I wouldn't accept on my own car, and never, ever, under any circumstances let a customer be unhappy, whatever it takes. You live and die by your internet reputation these days. Sometimes there is a bad part. I replace and pay any applicable labor if required, no questions asked. The customer shouldn't have to pay extra for something not right.
amen to that brother.... ill even use my overlays as another example... if for any reason it gets lost... which is has a couple times... and the party hasnt received it yet i send them another one no questions asked.... even if it means i dont earn crap and lose out... its the principle that matters.... there was this one guy from france... he said he never got his overlay... well i sent him his overlay about 3 times.... when he still didnt receive the 3rd one i just gave him a refund.... that principle was all i was after from baker... being that i spent pretty much 2k on parts and how they treated me was very disappointing... in the ending emails of baker to me he told me that i would have to take it to UPS....

now ill pause for a minute... how exactly am i suppose to do that? i didnt ship it... they did..... i never even got an invoice from UPS... all i had was the paypal payment receipt....
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