who else has a saggy stillen front lip?

edub370

its really a shame. because stillen used to be THE NAME in nissan aftermarket. while they still support us heavily, i feel like both there quality and customer service has gone down hill dramatically. i know there whole thing was "people will trash us if we are or aren't on the forums" but guess what, hiding from the masses that buy your products does no help your situation. look at active forum sponsors (gtm, cf element, aam, etc...) there products are flying off the shelves becasue people can easily talk to the company and have questions answered. it makes people feel like they have someone to turn to if there is a problem.

this is EXACTLY why stillen is having issues. NOT because they make bad products. every company has issues with products. its the name of the game. but its how u resolve the issues that distinguishes a good company from a bad one. Stillen, your lips have had fitment issues, as well as your bumpers. Your supercharger systems have been crucified by this forum, yet u stand by idolly and offer no changes, improvememnts, or advice to the products you offer. i know whenever someone emails u guys u say "u will resolve any problems," but this thread has been brought to your attention several times and nobody has gotten on here to address this issue or offered any assistance. all we keep getting is "i cant see any sagging in the pics" and "its installed incorrectly". people dont want to freaking ship you a lip back for inspection to have u maybe say they installed it incorrectly. we didn't just get a group together and say lets all photoshop saggy stillen lips to see if we can get free ones. this is a real issue!

customer service isn't a science, but sitting by and not being prooactive in fixing issues is not the way to run a business. i love the product range u give to the nissan community, but seriously question how much longer the nissan community will support you aftermarket parts when they get no support in return when problems arise.

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gaveup

Speaking of which, I still haven't heard a reply since sending the pictures. Granted, it's been a day, but still.

You would think they would want to help on this issue. I'm not even sitting here yelling saying I want a replacement lip or a refund/credit. It would be nice, but in my mind the money I spent on this lip is long gone.

It sucks because they made a good looking, low costing lip. But what's that matter if it can't keep its shape and the company doesn't seem eager to try and help a customer out. I've bought a few things from them (lip, gen3s, spacers) and was looking at getting the rear window wing and a few other things (was actually going to go to them for a SC). But seriously, this is starting to bother me a lot more than I thought it would. If they can't provide proper service for a $200 piece of plastic (yeah yeah I know its not plastic) why would I even consider dropping $6,000 for the SC system?

Apparently they are swimming in a giant pool of gold coins to the point where actually trying to service a customer is something foreign.

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2010 Magnetic Black Metallic 370Z 6M
stillen gen 3 CAI - topspeed test pipes - invidia gemini CBE - UpRev tune
301whp (HP Logic Mustang Dyno)

leeyeegue

Hey guys! I just posted a DIY about how to fix this, please check it out at:

How to fix your SAGGY Stillen Front Lip Spoiler

Boost_lee

Thanks^ I just uninstalled mine today though, tired of the sag

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My TT Z

leeyeegue

Picture sizes are good now.. sorry!!

I was actually going to take it off myself, but I wanted to give it one more shot... Logically, this method will NOT fail, but if it does, I taking it off too.. May send it back to Stillen with some of my dog's s**t

gaveup

Update: Still no reply from Stillen. Color me surprised.

I think I'll just order some knockoff ebay lip to compare the quality. Something tells me those don't even have this issue.

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2010 Magnetic Black Metallic 370Z 6M
stillen gen 3 CAI - topspeed test pipes - invidia gemini CBE - UpRev tune
301whp (HP Logic Mustang Dyno)

edub370

Ya i had to call back to stillen to get a reply when i sent pics in.

side note, i did get mine to straighten out slightly by wedging a box of shotgun shells underneath the middle of it to essentially force it back to straight for a night. It it made it almost perfectly straight for a couple weeks. might just set something under the lip every time i park it for a few days

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gaveup

Yeah, as far as I'm concerned, we shouldn't HAVE to do any of that. There's no reason for this to happen.

I've read the fix thread and really, why even bother going through all of that? You're just wasting more money because a product sold by a vendor wasn't able to hold up how it should have. If they provided the hardware to do this from the get-go it wouldn't be as much of an issue.

The fact they don't even seem to be acknowledging this is an actual issue is the real problem. They will hold on to the fact it was installed using different hardware instead of their 6 screw joke install and use that to site the cause of the problem. Then when you bring the issue to their attention they just stop replying. It's shitty business practice, but really it doesn't matter one bit.

I mean look, we have people who have READ this thread and decided to order this lip regardless (and then when it sags they will create a cry-baby thread on this forum like they didn't know it would happen). So why would stillen give two *****?

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2010 Magnetic Black Metallic 370Z 6M
stillen gen 3 CAI - topspeed test pipes - invidia gemini CBE - UpRev tune
301whp (HP Logic Mustang Dyno)

leeyeegue

Good news. This fix works very well. No lore sagging

robones

Thanks lee. thankfully the material can be brought back up to original shape so when you add the support beams, it will go back to original form.

I have just been lazy and I have not found the time to remove my bumper and apply the aluminum beams I bought.

Starbux

Guys has anyone sent their back in? Mine did the same then one day caused it to fold under my car.... hense damaging my bumper... If no one has sent it in I would be more than happy to send mine in so they can see it.

scottIN

If it folded under the car, it came unmounted - it didn't just sag.

Starbux

Hey guys talked to Dave ( or David) at stillen today. He stated that it is from friction of it being mounted wrong... let me explain... if the lip isn't installed correctly then it will be pushed down causing the lip to give way in the middle like it has for us.

The solution he gave me.

Use a heat gun and the lip should go back to original shape or bring it to a body shop and have them put it in the oven. If I had any other problems please contact him. I asked him if I can use different bolts and he told me yes. Go ahead and use ones with washers n nuts for a more secure lock. Also MAKE SURE you use that 3m adhesive **** lol.

scottIN

I can't for the life of me figure out how you could install it wrong unless you used their hardware...

Does anyone ever just go 'Y'know what? Maybe we f'd up...' and make it right anymore?

Boost_lee

I agree... This many people with the problem and we all installed it wrong? And that lip fit well and pretty tight, I'm not sure how it can be mounted that much differently

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My TT Z