Carbon signal wedsite broken!

CarbonSignal · 02-19-2012, 11:55 PM

We apologize to the delay but its kind of our reach, being far from US hurt the business at time, Below is the tracking number for the shipment which had most of your guys parts, 846lb which is a very big size. Its been in Arizona since 3rd Feb.

Fedex: 876324093444

We tried this last time to ship all together to US and from there to individually to you guys, and it worked out cheaper. Please bear in mind shipping charges are usually paid by the customer so all this exercise to save money for all of you. We are not counting the time we have to spend on the follow up by calling and emailing our partner for each order after that. They have been great its just because of some unfortunate reasons there is a slight delay.

We will appreciate if people can bear with us as I assure you all the parts are there infact we tried to send some more extra parts so that for people ordering in the future could have it delivered sooner.

All I say in the end is we are here to cater the community because of our love for the Z and this forum, and believe you me we make the least amount of money and spent those most time for order generated from here, but we love you all guys and will be bringing more items and work on our logistics to serve you better.

People

Quote:

Originally Posted by SnooPPP

I've been waiting for my pieces since Early December. I was told 6-8 weeks from then. Also was told my parts were in AZ like 2 weeks ago. Still not at my house here in Cali tho. Thankfully this is one of the few items I've purchased where I'm not in a rush, otherwise I'd be very upset.

Your items are part of the group shipment we did, and honestly we shipped end jan which is 8 weeks from beginning Dec

thanks.

Quote:

Originally Posted by Mozen

Your not the only one, very poor communication when i ordered my bumper. Thankfully its finally in my hands but the delays cost me and now its too late since i shipped my car.

To clarify tho, the bumper is exactly as ordered, was packed very well and looks amazing, my only issue was with their lack of communication and information. It just took 6 months to get it :/

Thanks for the business Mozen, and I am glad yo got the bumper and liked it. I accept the fact that you got the bumper after 6 months but you know the bumper was in US since sept/oct and from that time we were trying to figure out the address from your side and problems arising from that where it needs to go. We are glad that our partner kept it for such a long time. On the communication side we reply on replies/response from other people so maybe that took long and apologize for that.

Quote:

Originally Posted by SPOHN

I'm only going on what I was told and I hold people to that. All you other guys make me want to pull the plug. I can't sit around after I've already paid just to be stalled. One of my main reason was due to the date given.

EDIT: I just nicely requested a refund. So let's see how this goes. I'm done. I don't do business that way. Hope I don't have to dispute this. No going back for me.

You got a pm SPOHN, and dont worry

Quote:

Originally Posted by AshtonXB370Z

Well as yall can probably see i got alot of negative feedback about carbonsignal and thier customer service so i think im gonna keep looking and see what else i can find before i get tangled up in a order that i might not recieve for six months. Apparently carbonsignal greatly under estimates thier ship dates and does not do a very good job of updating thier customers in the mean time to keep them infomered about thier delayed order. website still broken!

There is nothing negative I see, please try to understand the whole process, we have lots of happy customers here on the forum and we really believe in transparency but at time when we don't have an answer there is some delay.

Quote:

Originally Posted by TheGreatOne

Hmmm, you guys must have some very big pieces or multiple items in your order, sorry to hear about the delays

My ordering experience was amazing, granted I had smaller interior pieces but they made them pretty quick and I was surprised how fast it arrived from Dubai

Thanks for the business and your comments, it will really help the thread

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