My clearcoat is blistering!!!

flashburn · 10-28-2009, 11:46 AM

Quote:

Originally Posted by kannibul

Best approach is to let them see what you're talking about and see how they want to resolve it.

Let them spin their wheels at their expense, but, also make sure they know your expectations up-front.

The dealership took my Z due to a chip in the hood, and had it touched up and had the whole hood re-cleared. End result is you'd never know it was there.

In your case, a proper sanding and new clear, would likely fix it, or if they need to go down to primer to fix it, then so be it. One way or another they'll have to fix it, just for the dealership, it might be cheaper to offer a new car to you instead, rather than fix it due to profit-losses on repairing something like this.

I think this is the approach I am going to take. If they only need to do a wetsand + new clear coat, then I would accept that solution, but I definitely won't accept a repainting.

When I talk to them today, I'll just let my expectations be known, and push hard on getting someone to properly diagnose what is wrong, and what their solution would be to fix it.

kannibul · 10-28-2009, 12:00 PM

Quote:

Originally Posted by flashburn

I think this is the approach I am going to take. If they only need to do a wetsand + new clear coat, then I would accept that solution, but I definitely won't accept a repainting.

When I talk to them today, I'll just let my expectations be known, and push hard on getting someone to properly diagnose what is wrong, and what their solution would be to fix it.

When you take it to them, show them what the problem is.

Provided it's obvious and they "see it" and want to work with you, then you should let them do the talking. Best bet is not to go to the sales guy that sold it to you, but to get a hold of the general manager, sales guy, and their service department heads to all look at it - treat it as a serious problem, but put the ball in their hands - at least, let them think it's in their hands.

Let them talk. Let them tell you what the best way to deal with the situation would be. THEN make sure to state your expectations, and that you would be willing, if it would be better/easier for them, to take delivery on a new replacement and have Nissan deal with it instead of them. They may turn around and say "how long can you do without?" - to which you tell them you'll take a vehicle on loan until one arrives.

The point is to be flexible, but don't let them walk all over you, and make your expectations known up front, and give them options, instead of looking for options.

It will all depend on the people at the dealership. Better ones will treat you right. Worse ones won't give a crap and you'll have to fight it. Don't go in looking for a fight, but do go in with a level head. It takes two to tango, in this case...

The paint should be covered under warranty, but they could also claim to not see the problem and so on.

As for my dealer - I think I'll hit them up first when it comes time to replace my truck. I was going to get a Toyota Tacoma, but I think it'll endup being a Nissan Frontier (or their larger truck, can't think of the name) instead...

Same with her car - Honda Civic - could become a Versa Sedan on up to a Maxima...

flashburn · 10-28-2009, 12:31 PM

Quote:

Originally Posted by kannibul

When you take it to them, show them what the problem is.

I've already taken it to the dealer I bought it from once, and that has gotten me to where I am now. At this point, I'm done taking it to them, since it is a two hour drive, one way. If this is a manufacturing defect, which it is, then Nissan Corporate should be at least as willing to work with me as the original dealer.

kannibul · 10-28-2009, 12:47 PM

Quote:

Originally Posted by flashburn

I've already taken it to the dealer I bought it from once, and that has gotten me to where I am now. At this point, I'm done taking it to them, since it is a two hour drive, one way. If this is a manufacturing defect, which it is, then Nissan Corporate should be at least as willing to work with me as the original dealer.

Most relationships between manufacturer's and dealers are exclusive - otherwise, the manufacturer would be overwhelmed with calls and service requests without the means to support them.

Your best approach is to go through the dealer, and see if they'll refer you to a bodyshop that is more local to you, or, give you a vehicle to drive while they get yours fixed.

2 hour drive is a pain, but, if it fixes the problem at no cost to you (other than drive time), then that's better than paying for your car to be repaired.

To be honest, I doubt that Nissan will deal with the issue directly with you, short of the dealership giving them the OK and being a supporting agency...at best (short of that) is that Nissan has an established relationship with another dealer who is willing to work with you, or, they have something with an autobody shop that they've done work with in the past...

It will require some effort by you no matter which way you go, just take the path that creates the least waves and you'll likely come out better off...ie, start a fire only when you have no choice.

NXTAZEE · 10-29-2009, 08:42 PM

Quote:

Originally Posted by flashburn

I think this is the approach I am going to take. If they only need to do a wetsand + new clear coat, then I would accept that solution, but I definitely won't accept a repainting.

Clear coat is paint, so if they spray more clear on, it would be repainted. Good luck, I hope everything works out.

Modshack · 10-29-2009, 09:11 PM

Quote:

Originally Posted by NXTAZEE

Clear coat is paint, so if they spray more clear on, it would be repainted. Good luck, I hope everything works out.

My car has new clear coat from the doors forward. A quality job will be better than factory...

Benibiker · 10-29-2009, 11:39 PM

Quote:

Originally Posted by Modshack

My car has new clear coat from the doors forward. A quality job will be better than factory...

Why was your car repainted (clear coat)?

Modshack · 10-30-2009, 08:32 AM

Quote:

Originally Posted by Benibiker

Why was your car repainted (clear coat)?

Accident damage to the front. New hood, new nose, paint blended on fenders, and cleared.. Glass smooth perfect too!

NXTAZEE · 10-29-2009, 11:45 PM

Quote:

Originally Posted by Modshack

My car has new clear coat from the doors forward. A quality job will be better than factory...

If you have a quality job done it can be better than factory.

flashburn · 10-30-2009, 04:50 AM

Quote:

Originally Posted by NXTAZEE

If you have a quality job done it can be better than factory.

Would you expect a quality job to be done at the dealer? Or if I do accept that fix, should I insist that a autobody shop do the job?

I wonder why even the service manager told me that if the car needs to be repainted, that the best paint job I am going to get is from the factory. I'm so torn on what to do!

Modshack · 10-30-2009, 08:36 AM

Quote:

Originally Posted by flashburn

Would you expect a quality job to be done at the dealer? Or if I do accept that fix, should I insist that a autobody shop do the job?

I wonder why even the service manager told me that if the car needs to be repainted, that the best paint job I am going to get is from the factory. I'm so torn on what to do!

It's a rare dealer these days who has their own body shop. Don't worry...They won't paint it back in the wash bay. Usually the work is subbed out to a shop they have had good experience with. I would inquire around town as to which is the best shop in your area. In the end it boils down to the person doing the job. Your service manager is not informed or is not dealing with quality shops..

flashburn · 10-30-2009, 09:04 AM

Quote:

Originally Posted by Modshack

It's a rare dealer these days who has their own body shop. Don't worry...They won't paint it back in the wash bay. Usually the work is subbed out to a shop they have had good experience with. I would inquire around town as to which is the best shop in your area. In the end it boils down to the person doing the job. Your service manager is not informed or is not dealing with quality shops..

That is good to hear, since they have already said that if they have to repaint it, they will make sure it is local to me. Maybe I will settle with the car being repainted after all.

370Zsteve · 10-30-2009, 09:24 AM

Quote:

Originally Posted by flashburn

I wonder why even the service manager told me that if the car needs to be repainted, that the best paint job I am going to get is from the factory. I'm so torn on what to do!

The window of opportunity is almost closed. Keep hemming and hawing, pretty soon your new car won't be new, and you will have lost any opportunity you had.

Imagine! The factory will do the best job of repainting! Shocking! You mean all the experts here who state that you'll get a better job at an auto-repair shop are wrong?

Modshack · 10-30-2009, 09:54 AM

Quote:

Originally Posted by 370Zsteve

Imagine! The factory will do the best job of repainting! Shocking! You mean all the experts here who state that you'll get a better job at an auto-repair shop are wrong?

I can't tell if you're being sarcastic or just doing a JoeD impersonation..

Lots and lots of incidents reported here concerning Poor paint and clearcoat from the factory....... it's been apparent that paint is not Nissan's strongest area..

kannibul · 10-30-2009, 10:10 AM

Quote:

Originally Posted by flashburn

Would you expect a quality job to be done at the dealer? Or if I do accept that fix, should I insist that a autobody shop do the job?

I wonder why even the service manager told me that if the car needs to be repainted, that the best paint job I am going to get is from the factory. I'm so torn on what to do!

Usually they will contract it out.

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Clearcoat coming off? HELP!	corbin09	Exterior & Interior	6	07-22-2009 10:37 AM