GREAT, please confirm my beliefs!

Joepro

I was trying to be nice...but I work next to the benz store, my father managed benz for 2 years, and they gave him the option of witch store he wanted(formerly did gmc, Pontiac, Acura,Isuzu, Chevy etc all for the same company) and after managing EVERY service dept, he took Honda permanently, I quote, "benz is a nightmare" and we constantly have techs from benz(and acura-but only because they do not turn the hours we do) wanting in our Honda store...they hate working on those things...Again I understand that you cannot fully appreciate my standpoint, because you cannot, I am in business, I 100% understand WHY you are frustrated, no one wants their vehicle to break, but it happens...I put a wheel bearing in a 2012 pilot today(not physically), its a little more than a year old! We have a lot of "happy" 2014 owners that cannot get their tpms lamps to stop coming off because of a software issue on them, it NEVER ends, human beings are incapable of producing any product without error, its a fact of life. We get cars on the hook too, had 2 towed in today...one a 2011 no start and the other a 2013 accord that we literally cannot figure out(no we are not incompetent, have some of the best tech in western PA and I would bet money on that), every warning light has come on 4 times now even after numerous calls to tech line and software updates, if it wasn't owned by the local community college I feel there would already be a lemon law case in process, luckily we have a good relationship with them, and they understand it was a first model year, and its broke. Again, you just have to step back and take the emotion out of it, our expectations are so high because of multiple reasons, advanced technology, the economy, etc, we are trained to want perfection...but we cannot have it, and at lease in our short lifetimes, will never partake in anything such, at least in the automotive sector


On your second note, I rather see a salesman roll up in a "practical" brand car, honda, ford, toyota, chevy, etc rather than a benz, lexus, infiniti,etc...to ME it sends the wrong message, if you can afford a luxury car, your company is paying you too much, which means I am or going to overpay for your product, yup, it comes with a stereotype.

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