Review of Mishimoto Thermostatic Oil Sandwich Plate

critical · 10-25-2013, 04:39 PM

Quote:

Originally Posted by Mishimoto

...CHALLENGER EXPLOSION

...We will be reaching out to provide you with a complimentary product or gift certificate to the website to accommodate you for your unfortunate experience. This should have been done sooner, and I apologize for that.

Best Regards,

Mike Sullivan
President
Mishimoto

good news is if your car blows up like the Challenger you'll still get a gift certificate

Chuck33079 · 10-25-2013, 04:47 PM

Quote:

Originally Posted by Mishimoto

370Z Community:

I felt compelled to respond to this thread after reading through in detail. Every attempt was made to address the situation. We have been communicating with the community in a transparent manner to address this situation. Clearly we take our customer's satisfaction and our brand image very seriously. We pulled all of the inventory and inspected as well as ran internal leak tests. We did in fact bring an O ring expert from Parker company in to provide additional feedback. We have changed O Ring suppliers and are using this company moving forward. We swapped out all of the current O Rings with the new O Ring part as a precautionary measure. We have also implemented new torquing specs in our quality control process, although is should be noted that the inventory inspected was properly torqued. It should also be noted that this is a sole incident and we have not had any other reported issues.

While members like Chuck continue to troll this forum to try to get a rise, we hope that other members will read this and realize the extent the company has gone through to address and solve the issue. The part is a fantastic part. It was well engineered and it works great. This was an unfortunate incident and it has been addressed. Manufacturing is not perfect. Things happen - regardless of the level of quality control or where the part is made.

On a side note - Did you know the Challenger shuttle explosion stemmed from a faulty O-Ring?

CHALLENGER EXPLOSION

We manage 1,400 SKUs over dozens of makes and models and have produced hundreds of thousands of parts. Its only natural that something will go wrong at some point. While Chuck may chime in and say that we are only addressing this because it is on a forum - I call BS. The forums are a great tool to communicate with our consumers, whether good or bad. This should have been addressed prior, as 99% of issues are, during the initial phone call. This has been addressed internally. If we didn't offer great support 99% of the time, you would be hearing much more negativity from consumers. We wouldn't be able to offer a lifetime warranty on our parts if we weren't confident of the quality. The company has 40+ employees and four locations in three countries. We're in it for the long run - not to make one-time sales to customers. We frankly cannot afford to lose the trust in our consumers, which is why we go to the extent we do.

Regarding the service that Derraj06 has experienced.. Again - We have pulled our CSRs aside and have addressed the issue. We will be reaching out to provide you with a complimentary product or gift certificate to the website to accommodate you for your unfortunate experience. This should have been done sooner, and I apologize for that.

Best Regards,

Mike Sullivan
President
Mishimoto

Well Mike, since you decided to mention me specifically, I'll respond directly to you. One, I'm not just randomly trolling your threads. I'm a former unsatisfied customer. As I've explained to Tyler, I've held parts your company made in my hands and noted their build quality. I've grudgingly used them on my car when I was in a pinch. I'm speaking from personal experience when i say the build quality of your parts is lacking. The radiator of yours I bought was significantly cheaper than the next best alternative, so i held my nose and used it for a short time. What you may consider "trying to get a rise" I consider "trying to keep fellow forum members from making the same mistakes I and the OP made". Two, I won't speak for the OP, but if I nearly lost my motor because of your sandwich plate, the offer for more of your parts would ring very hollow.

Lastly, your side note regarding the Challenger is incredibly tasteless. Seven Americans died because a contractor used an improper O-ring that was not rated for the purpose it was used for. Are you likening the OP's situation to the Challenger, since your faulty O-ring very nearly (and still might- these things aren't always immediate) made his motor a casualty? My side note- a company who feels it is OK to joke about an American tragedy in reference to this thread has no business getting butthurt and having Jeremy send me a PM asking for a retraction when I made a joke about child labor.

L33T Z34 · 10-25-2013, 04:56 PM

Uhhh!

Truly disgusting comparing this to the US Challenger Xplosion!
When the OP spins his rod bearing(s) are u gonna front teh $$$$ for his new long block?
I've never bought mIshimoto...never have, never will!

Mishimoto · 10-25-2013, 05:18 PM

Chuck,

Clearly that was not a joke. I'm not even going to respond to your nonsense of a statement.

Its a shame that you can't rise above your own selfish smug and look at the facts of this situation, as you would realize that unlike the bulk of the other manufacturers in the industry, Mishimoto is transparently addressing any issues and interacting with its consumers. What is ridiculous is that other threads with product failures/issues that I have seen on this forum go generally unnoticed or have little interaction from other members, let alone the manufacturer. Yet when a company does whats right in a situation like this - by not only doing due diligence in addressing the issue but in communicating that, they get bashed in a tyranny of childish rants.

With that said, we're closing the case on this one and will not continue the discussion unless it involves questions related to the fix or any other constructive conversation.

L33T Z34 · 10-25-2013, 05:35 PM

Quote:

Originally Posted by Mishimoto

Chuck,

Clearly that was not a joke. I'm not even going to respond to your nonsense of a statement.

Its a shame that you can't rise above your own selfish smug and look at the facts of this situation, as you would realize that unlike the bulk of the other manufacturers in the industry, Mishimoto is transparently addressing any issues and interacting with its consumers. What is ridiculous is that other threads with product failures/issues that I have seen on this forum go generally unnoticed or have little interaction from other members, let alone the manufacturer. Yet when a company does whats right in a situation like this - by not only doing due diligence in addressing the issue but in communicating that, they get bashed in a tyranny of childish rants.

With that said, we're closing the case on this one and will not continue the discussion unless it involves questions related to the fix or any other constructive conversation.

It will be a great day in history when (s)HitiM0t0 goes bankrupt 4 all the sh1++y products they have sold to the unknowing! Fawk 'em!

Mishimoto · 10-25-2013, 05:47 PM

http://youtu.be/g4_z1lC_E60

derraj06 · 10-25-2013, 07:44 PM

Quote:

Originally Posted by UNKNOWN_370

SO OP DIDN'T GET HIS $350 OR THE DIFFERENCE AFTER THE PARTUNDER THE LIMITED LIFETIME GUARANTEE???

He just got a replacement part and o ring???

All the political emails defending the company yet not sticking by the "No BS Warranty". At least not fully. And I'm really upset about how long it took ok to get help. And it infuriates me even more that his response came through a forum post and not to his personal phone or e mail.

No more biz from me..

No all I received was a single o ring that arrived two weeks after asking for it. I was told the warranty only covers mishimoto parts. I am not certain if it is the new oring they switched to either.

Based on their feedback I bought another plate from Z1. Luckily I could send back the mishimoto plate to amazon for a 20% restocking fee.

And how I even got the oring also infuriated me. I should not have to have made this tread to get any customer service.

1slow370 · 10-25-2013, 07:55 PM

Yes manufacturing does have acceptable failure rates this really doesn't need to be explained, but in the age of the internet these singular failures now present a much bigger problem which is why they would even come on here and address it at all. The larger the volume of sales the larger the acceptable number of failures so if you don't want to deal with failures you buy from a successful small volume company for an increased cost. Or a large company that has a hold on the premium sector of the market by being a large no failures company (Mocal). Mishimoto serves to the budget market, thats why they need to have their stuff made overseas, and why inevitable failures happen, don't hate the player hate the game.

derraj06 · 10-25-2013, 07:58 PM

Quote:

Originally Posted by Mishimoto

370Z Community:

I felt compelled to respond to this thread after reading through in detail. Every attempt was made to address the situation. We have been communicating with the community in a transparent manner to address this situation. Clearly we take our customer's satisfaction and our brand image very seriously. We pulled all of the inventory and inspected as well as ran internal leak tests. We did in fact bring an O ring expert from Parker company in to provide additional feedback. We have changed O Ring suppliers and are using this company moving forward. We swapped out all of the current O Rings with the new O Ring part as a precautionary measure. We have also implemented new torquing specs in our quality control process, although is should be noted that the inventory inspected was properly torqued. It should also be noted that this is a sole incident and we have not had any other reported issues.

While members like Chuck continue to troll this forum to try to get a rise, we hope that other members will read this and realize the extent the company has gone through to address and solve the issue. The part is a fantastic part. It was well engineered and it works great. This was an unfortunate incident and it has been addressed. Manufacturing is not perfect. Things happen - regardless of the level of quality control or where the part is made.

On a side note - Did you know the Challenger shuttle explosion stemmed from a faulty O-Ring?

CHALLENGER EXPLOSION

We manage 1,400 SKUs over dozens of makes and models and have produced hundreds of thousands of parts. Its only natural that something will go wrong at some point. While Chuck may chime in and say that we are only addressing this because it is on a forum - I call BS. The forums are a great tool to communicate with our consumers, whether good or bad. This should have been addressed prior, as 99% of issues are, during the initial phone call. This has been addressed internally. If we didn't offer great support 99% of the time, you would be hearing much more negativity from consumers. We wouldn't be able to offer a lifetime warranty on our parts if we weren't confident of the quality. The company has 40+ employees and four locations in three countries. We're in it for the long run - not to make one-time sales to customers. We frankly cannot afford to lose the trust in our consumers, which is why we go to the extent we do.

Regarding the service that Derraj06 has experienced.. Again - We have pulled our CSRs aside and have addressed the issue. We will be reaching out to provide you with a complimentary product or gift certificate to the website to accommodate you for your unfortunate experience. This should have been done sooner, and I apologize for that.

Best Regards,

Mike Sullivan
President
Mishimoto

Mike,

Since you took the time to post I would like to respond to you as well.

I work in the automotive parts business as well and I agree things happen. I made this thread because of the poor help I received. The entire process came across as it didn't matter and no one cared my car wasn't running and could have been seriously damaged. You mentioned an initial phone call. There was no initial phone call! I called your service rep and specifically asked to be called in a voice mail because he was in a meeting when I asked for him. I still have all the emails I sent specifically asking for an oring to be overnight shipped because my car was in a shop. I also explained it's my only car and I was without a vehicle until this part arrived. When no feedback came I ordered a different company's product so I could drive my car.

Also, to address your example of the shuttle crash. My father worked at Parker when that happened. The company that designed the SSB took responsibility for their design flaw and forfeited 10 million dollars as a result.

I made this thread to inform people of the customer service that I received and the potential for serious damage to happen if someone else receives one in the same condition.

I have no ties to anyone else posting in this thread but it seems others have had experiences similar to mine.

I am sending oil samples from before and after this incident to the labs for analysis next week when I have my oil changed for the first time since this was resolved.

I'm glad to see you addressed it for future potential issues but one question you haven't seemed to answer was how are you ensuring the cap is torqued down properly? What mistake proof system do you have in place?

Mishimoto · 10-25-2013, 09:34 PM

Derraj06,

We've made a number of changes to processes as a result of this experience.

1. We've implemented torque testing equipment into our inspection processes.
2. We've printed and included instruction cards that state that although we have torqued these to the correct spec, users should always do due diligence and ensure proper torquing prior to installation (as a safety precaution).
3. As stated, we've replaced our previous O-Ring supplier and now work with Parker.
4. We've integrated an immediate escalation process from CSRs to the production department for any new (undocumented) claims or claims involving critical components.

As you can see, we did take this very seriously. We certainly could have done a better job at conveying that and as importantly we could have done a much better job of trying to make it right with you. This is why I asked for someone to reach out to you to offer a gift card as compensation for this unfortunate event. Frankly, I'm a consumer as much as anyone else is. We try to make right on wrongs. We've offered similar compensation for people that have been inconvenienced but hadn't voiced their problem on the forum. Its one of the principles I run the business on.

As far as other people having opinions - they are certainly entitled to them. We've really stepped up our game over the last two years. We invested 1MM into a new engineering facility and aggressively developed our overseas quality control teams. While we don't make all of our parts in China (we manufacture in California and Texas as well), we do strictly control the parts that are made there. Our QC team are all college educated engineers with extensive automotive manufacturing experience and are direct employees of the business. I am confident that as we consistently develop unique, innovative, high-quality parts and focus on providing an enjoyable consumer experience that the small percentage of folks that may have had a poor experience in the past will be willing to give it another shot.

Again, my apologies for the experience you had with the product. There is nothing worse than having the excitement of installing a new part shot down with an incident as this.

Best,

Mike

derraj06 · 10-26-2013, 02:01 PM

Quote:

Originally Posted by Mishimoto

Derraj06,

We've made a number of changes to processes as a result of this experience.

1. We've implemented torque testing equipment into our inspection processes.
2. We've printed and included instruction cards that state that although we have torqued these to the correct spec, users should always do due diligence and ensure proper torquing prior to installation (as a safety precaution).
3. As stated, we've replaced our previous O-Ring supplier and now work with Parker.
4. We've integrated an immediate escalation process from CSRs to the production department for any new (undocumented) claims or claims involving critical components.

As you can see, we did take this very seriously. We certainly could have done a better job at conveying that and as importantly we could have done a much better job of trying to make it right with you. This is why I asked for someone to reach out to you to offer a gift card as compensation for this unfortunate event. Frankly, I'm a consumer as much as anyone else is. We try to make right on wrongs. We've offered similar compensation for people that have been inconvenienced but hadn't voiced their problem on the forum. Its one of the principles I run the business on.

As far as other people having opinions - they are certainly entitled to them. We've really stepped up our game over the last two years. We invested 1MM into a new engineering facility and aggressively developed our overseas quality control teams. While we don't make all of our parts in China (we manufacture in California and Texas as well), we do strictly control the parts that are made there. Our QC team are all college educated engineers with extensive automotive manufacturing experience and are direct employees of the business. I am confident that as we consistently develop unique, innovative, high-quality parts and focus on providing an enjoyable consumer experience that the small percentage of folks that may have had a poor experience in the past will be willing to give it another shot.

Again, my apologies for the experience you had with the product. There is nothing worse than having the excitement of installing a new part shot down with an incident as this.

Best,

Mike

Mike,

It's nice to have a civil conversation with someone from your company finally. I will go back and recheck this thread but I have not been contacted concerning a gift card unless it was in this thread. Again I will look back because I'm only on mobile for the foreseeable future (traveling and working overtime).

I am hoping the black stone testing will show no major increase in wear. My car has 22k on the engine and I do not want to have to do a rebuild over an oring.

I am glad you are taking steps to prevent this from happening. No one that I saw had specifically said what you just conveyed.

GoFightNguyen · 02-28-2014, 10:32 AM

Hello,

I hate to bump a dead thread, but I thought it would help future modders to know that this wasn't an isolated incident. Independently of OP's experience, I had a strikingly similar problem with my G37 and a Mishimoto sandwich plate adapter.

One of the mods on MyG37.com recommended I link the thread to here so readers can know that it wasn't a coincidence. I won't be buying Mishimoto again.

Ebay Oil Cooler - MyG37

Mishimoto · 03-03-2014, 12:32 PM

Quote:

Originally Posted by GoFightNguyen

Hello,

I hate to bump a dead thread, but I thought it would help future modders to know that this wasn't an isolated incident. Independently of OP's experience, I had a strikingly similar problem with my G37 and a Mishimoto sandwich plate adapter.

One of the mods on MyG37.com recommended I link the thread to here so readers can know that it wasn't a coincidence. I won't be buying Mishimoto again.

Ebay Oil Cooler - MyG37

I posted in your other thread, but might as well leave it here, too.

GoFightNguyen, thank you for he purchase of our thermostatic sandwich plate and nice job getting everything mounted up! I am sorry that you had trouble with our product. We have released a new O-ring which has been working flawlessly since we started sending them out to customers. I would be interested to see where this was purchased from. If a vendor has "old" stock, this would be the reasoning why you experienced a similar situation just like the other customer on the 370z forum.

Did you contact us by chance to obtain a replacement? I do not remember any calls or emails coming in about this recently. We would be happy to send out a replacement if you would like to keep it just in case for the future. Feel free to email me directly at sales@mishimoto.com.

Thanks,
Pat

Chuck33079 · 03-03-2014, 12:45 PM

Why do people keep buying this ****?

O&G · 03-03-2014, 01:25 PM

FML, peeps still buying Mishimoto! I give up, letem do it!

10-25-2013, 04:56 PM	#78 (permalink)
L33T Z34 Banned Join Date: Jun 2010 Location: Ahnald, MO Age: 46 Posts: 387 Drives: 09 K51 G C Bw/S 6MT Rep Power: 0	Uhhh! Truly disgusting comparing this to the US Challenger Xplosion! When the OP spins his rod bearing(s) are u gonna front teh $$$$ for his new long block? I've never bought mIshimoto...never have, never will! Chuck33079 and Kirito like this.

10-25-2013, 05:18 PM	#79 (permalink)
Mishimoto Base Member Join Date: Jul 2011 Location: Wilmington, DE Posts: 80 Drives: 370Z Rep Power: 13	Chuck, Clearly that was not a joke. I'm not even going to respond to your nonsense of a statement. Its a shame that you can't rise above your own selfish smug and look at the facts of this situation, as you would realize that unlike the bulk of the other manufacturers in the industry, Mishimoto is transparently addressing any issues and interacting with its consumers. What is ridiculous is that other threads with product failures/issues that I have seen on this forum go generally unnoticed or have little interaction from other members, let alone the manufacturer. Yet when a company does whats right in a situation like this - by not only doing due diligence in addressing the issue but in communicating that, they get bashed in a tyranny of childish rants. With that said, we're closing the case on this one and will not continue the discussion unless it involves questions related to the fix or any other constructive conversation. __________________ Mishimoto Automotive

10-25-2013, 05:47 PM	#81 (permalink)
Mishimoto Base Member Join Date: Jul 2011 Location: Wilmington, DE Posts: 80 Drives: 370Z Rep Power: 13	http://youtu.be/g4_z1lC_E60 __________________ Mishimoto Automotive Last edited by Mishimoto; 10-25-2013 at 06:00 PM.

10-25-2013, 07:55 PM	#83 (permalink)
1slow370 A True Z Fanatic Join Date: Aug 2009 Location: In the D Posts: 3,732 Drives: v8 74 260z ;) Rep Power: 7250	Yes manufacturing does have acceptable failure rates this really doesn't need to be explained, but in the age of the internet these singular failures now present a much bigger problem which is why they would even come on here and address it at all. The larger the volume of sales the larger the acceptable number of failures so if you don't want to deal with failures you buy from a successful small volume company for an increased cost. Or a large company that has a hold on the premium sector of the market by being a large no failures company (Mocal). Mishimoto serves to the budget market, thats why they need to have their stuff made overseas, and why inevitable failures happen, don't hate the player hate the game. __________________ ANSWER PRICE LIST Answers - - - - - - - - - - - - - - - - $0.75 Answers (requiring thought) - - - - $1.25 Answers (correct) - - - - - - - - - - $12.50

10-25-2013, 09:34 PM	#85 (permalink)
Mishimoto Base Member Join Date: Jul 2011 Location: Wilmington, DE Posts: 80 Drives: 370Z Rep Power: 13	Derraj06, We've made a number of changes to processes as a result of this experience. 1. We've implemented torque testing equipment into our inspection processes. 2. We've printed and included instruction cards that state that although we have torqued these to the correct spec, users should always do due diligence and ensure proper torquing prior to installation (as a safety precaution). 3. As stated, we've replaced our previous O-Ring supplier and now work with Parker. 4. We've integrated an immediate escalation process from CSRs to the production department for any new (undocumented) claims or claims involving critical components. As you can see, we did take this very seriously. We certainly could have done a better job at conveying that and as importantly we could have done a much better job of trying to make it right with you. This is why I asked for someone to reach out to you to offer a gift card as compensation for this unfortunate event. Frankly, I'm a consumer as much as anyone else is. We try to make right on wrongs. We've offered similar compensation for people that have been inconvenienced but hadn't voiced their problem on the forum. Its one of the principles I run the business on. As far as other people having opinions - they are certainly entitled to them. We've really stepped up our game over the last two years. We invested 1MM into a new engineering facility and aggressively developed our overseas quality control teams. While we don't make all of our parts in China (we manufacture in California and Texas as well), we do strictly control the parts that are made there. Our QC team are all college educated engineers with extensive automotive manufacturing experience and are direct employees of the business. I am confident that as we consistently develop unique, innovative, high-quality parts and focus on providing an enjoyable consumer experience that the small percentage of folks that may have had a poor experience in the past will be willing to give it another shot. Again, my apologies for the experience you had with the product. There is nothing worse than having the excitement of installing a new part shot down with an incident as this. Best, Mike __________________ Mishimoto Automotive

02-28-2014, 10:32 AM	#87 (permalink)
GoFightNguyen Base Member Join Date: Jan 2014 Location: Houston Posts: 1 Drives: 12 Infiniti G37s 7AT Rep Power: 11	Hello, I hate to bump a dead thread, but I thought it would help future modders to know that this wasn't an isolated incident. Independently of OP's experience, I had a strikingly similar problem with my G37 and a Mishimoto sandwich plate adapter. One of the mods on MyG37.com recommended I link the thread to here so readers can know that it wasn't a coincidence. I won't be buying Mishimoto again. Ebay Oil Cooler - MyG37

03-03-2014, 12:45 PM	#89 (permalink)
Chuck33079 A True Z Fanatic Join Date: Nov 2011 Location: Houston Posts: 12,265 Drives: 2011 370ztt Rep Power: 29538	Why do people keep buying this ****? O&G and cv129 like this. __________________ 2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent

03-03-2014, 01:25 PM	#90 (permalink)
O&G A True Z Fanatic Join Date: Nov 2010 Location: Lone Star State Age: 41 Posts: 1,212 Drives: 40th Anv. Rep Power: 22	FML, peeps still buying Mishimoto! I give up, letem do it! __________________ O&G's Build/Journal <---(1st lowmount single turbo treeseventy) Built Engine Thread 2011 F-250 Build/Journal

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Mishimoto Thermostatic Sandwich Plate, Gold	flashgordon	Engine & Drivetrain	10	07-02-2013 10:31 AM
Z1 Motorsports Thermostatic Sandwich Plate kit (For Nissan Motorsports Oil Cooler)	Dustin@Z1	Drivetrain/Engine	3	06-08-2012 11:10 AM
Oil Cooler Thermostatic Sandwich Plate Conversion Kit?	Nismo221	Engine & Drivetrain	5	09-07-2010 12:44 PM
Z1 Motorsports Thermostatic Sandwich Plate kit (For Nissan Motorsports Oil Cooler)	Dustin@Z1	Z1 Motorsports	0	08-06-2010 11:26 AM