05-05-2013, 07:45 AM
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#11 (permalink)
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Track Member
Join Date: Feb 2012
Location: Edmonton
Posts: 520
Drives: 2012 370Z SPORT M/T
Rep Power: 16
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Quote:
Originally Posted by Cbtech
get in contact with DEpointfive0 he has has some serious issues with Nissan and has made it out OK by taking some steps with their Corp. office.
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Yea I talked with him and have been escalated to the 'manager' level. So far all i've been told is 'there is nothing they can do other than wait for the cam shaft from Japan.'
Meanwhile the short driving season up here slips away. Engine is phucked in multiple ways and they decide to rebuild it without even having all the parts available on my time. I pretty much lost all hope for a good resolution to this when talking to Nissan corporate. The service rep literally told me there was absolutely nothing she could do and I should call the dealership. She also told me she has no influence or control with the dealership or the supply chain or anything. what is the point of a customer service rep if he/she can't pull any strings to aid a customer having a real issue? What happens when they get the camshaft and something else is missing or wrong with the engine? Another 2 months for another part?
After this conversation I realized the issue with Nissan is a systematic one, not an isolated one. The company will suffer unless they shift their company's culture. I wish I had realized this before I bought my car
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