Cracked Head Gasket

mhcoss

Yea was told by the 'customer service' that they can't do anything. The refuse to talk to the dealership. They refuse to do anything other then tell me 'they are very sorry.' Ah well, pretty frustrating.. what can you do?

Cbtech

get in contact with DEpointfive0 he has has some serious issues with Nissan and has made it out OK by taking some steps with their Corp. office.

mhcoss

Yea I talked with him and have been escalated to the 'manager' level. So far all i've been told is 'there is nothing they can do other than wait for the cam shaft from Japan.'

Meanwhile the short driving season up here slips away. Engine is phucked in multiple ways and they decide to rebuild it without even having all the parts available on my time. I pretty much lost all hope for a good resolution to this when talking to Nissan corporate. The service rep literally told me there was absolutely nothing she could do and I should call the dealership. She also told me she has no influence or control with the dealership or the supply chain or anything. what is the point of a customer service rep if he/she can't pull any strings to aid a customer having a real issue? What happens when they get the camshaft and something else is missing or wrong with the engine? Another 2 months for another part?

After this conversation I realized the issue with Nissan is a systematic one, not an isolated one. The company will suffer unless they shift their company's culture. I wish I had realized this before I bought my car

DEpointfive0

LOL!!! I don't know if that's good or bad that I'm known for car problems...
My car started to misfire of the damn freeway yesterday, so still not out of the woods...

__________________
Do YOU want to know what/where I got my username from?