Everyone with oil temp issues

chubbs · 05-20-2009, 12:45 PM

Quote:

Originally Posted by Modshack

LOL...Just call the number in your Owners manual. Ask for the CS manager. Most OEM's have regional offices staffed by Customer Service people or possibly the calls are routed through the National office. The are schooled to schmooz the customer and work with the local service reps and dealers to also schmooz the customers. The service rep is the "Boots on the ground" and will ultimately pull the strings to get issues handled. Engineering issues are pushed up the line for home office guys to deal with. Hopefully, after the customers are schmoozed everyone is happy. Sometimes not. I was a Factory guy for Honda for 21 years, so I have a little insight....

This sounds just like the system they use in the UK. The person who answers your call analyzes how important it is (normally by how much you argue with them and how many times you refuse to accept their attempts to palm you off, then eventually they 'refer your case to a manager', who actually has the authority to do something - always ask for your problem to be referred to a manager, or even better ask to speak to a manager there and then. Then be prepared to discuss/argue with him/her too, until finally they do something about it. Trust me, it works. Been there, done that regularly, am thinking of getting the t-shirt.

Here endeth the lesson on how to get a warranty claim accepted by Nissan.

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