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Everyone with oil temp issues

Originally Posted by ChrisSlicks It will be over $1000 installed by the dealer. Damn that's a little too high for most people just for an oil cooler.

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Old 05-19-2009, 10:09 PM   #1 (permalink)
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Originally Posted by ChrisSlicks View Post
It will be over $1000 installed by the dealer.
Damn that's a little too high for most people just for an oil cooler.
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Old 05-19-2009, 10:22 PM   #2 (permalink)
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So, big thanks to all 73 of you that took our oil overheating survey... here are the results... some observations:

- owners with automatic transmissions are 85% more likely to say "all is good"
- owners that track their car are 2.5x as likely to experience temps over 260F, and 8x as likely to hit limp mode
- yet still, we registered almost 1 in 10 hitting limp mode only on the street, and 1 in 3 only on the street reporting temps above 260F



In case you're wondering what "average disposition to nissan" means... that was the question where we asked: "TO WHAT EXTENT DO YOU AGREE WITH THE FOLLOWING STATEMENT: Nissan has failed to properly engineer this vehicle and it does not meet my expectations due to the oil overheating issue. Nissan should take immediate action to correct the situation."

'5' means "strongly agree"... a '1' means strongly disagree... this is the average score for each group

source: Oil Temp Survey
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Old 05-20-2009, 01:44 AM   #3 (permalink)
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Excellent data!
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Old 05-20-2009, 12:09 PM   #4 (permalink)
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TheWeatherman,

Can I please ask the process you used to get to a Regional CS Manager? Thanks.
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Old 05-20-2009, 12:30 PM   #5 (permalink)
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Originally Posted by SoCal 370Z View Post
TheWeatherman,

Can I please ask the process you used to get to a Regional CS Manager? Thanks.
LOL...Just call the number in your Owners manual. Ask for the CS manager. Most OEM's have regional offices staffed by Customer Service people or possibly the calls are routed through the National office. The are schooled to schmooz the customer and work with the local service reps and dealers to also schmooz the customers. The service rep is the "Boots on the ground" and will ultimately pull the strings to get issues handled. Engineering issues are pushed up the line for home office guys to deal with. Hopefully, after the customers are schmoozed everyone is happy. Sometimes not. I was a Factory guy for Honda for 21 years, so I have a little insight....
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Old 05-20-2009, 12:43 PM   #6 (permalink)
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Originally Posted by Modshack View Post
LOL...Just call the number in your Owners manual. Ask for the CS manager. Most OEM's have regional offices staffed by Customer Service people or possibly the calls are routed through the National office. The are schooled to schmooz the customer and work with the local service reps and dealers to also schmooz the customers. The service rep is the "Boots on the ground" and will ultimately pull the strings to get issues handled. Engineering issues are pushed up the line for home office guys to deal with. Hopefully, after the customers are schmoozed everyone is happy. Sometimes not. I was a Factory guy for Honda for 21 years, so I have a little insight....
The reason for the query is that there is a process that Nissan is requesting, and I want to see whether he followed it or not. Yes, I know you can escalate matters, but I am interested in other issues.
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Old 05-20-2009, 12:45 PM   #7 (permalink)
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Originally Posted by Modshack View Post
LOL...Just call the number in your Owners manual. Ask for the CS manager. Most OEM's have regional offices staffed by Customer Service people or possibly the calls are routed through the National office. The are schooled to schmooz the customer and work with the local service reps and dealers to also schmooz the customers. The service rep is the "Boots on the ground" and will ultimately pull the strings to get issues handled. Engineering issues are pushed up the line for home office guys to deal with. Hopefully, after the customers are schmoozed everyone is happy. Sometimes not. I was a Factory guy for Honda for 21 years, so I have a little insight....
This sounds just like the system they use in the UK. The person who answers your call analyzes how important it is (normally by how much you argue with them and how many times you refuse to accept their attempts to palm you off, then eventually they 'refer your case to a manager', who actually has the authority to do something - always ask for your problem to be referred to a manager, or even better ask to speak to a manager there and then. Then be prepared to discuss/argue with him/her too, until finally they do something about it. Trust me, it works. Been there, done that regularly, am thinking of getting the t-shirt.

Here endeth the lesson on how to get a warranty claim accepted by Nissan.
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Old 05-21-2009, 12:22 PM   #8 (permalink)
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Thats the typical denial that an OEM will give you. They will probably also feel that limp mode will protect the engine enough so you won't nuke it and make a warranty claim.
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Old 05-22-2009, 04:02 PM   #9 (permalink)
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I've been reluctant to call and schedule a demo drive with the quality control specialist since lately I don't think I'd get to limp mode. As my car has broken in, the oil temps appear to have tamed themselves. Even the past few 80+F days with spirited driving and stop-and-go intervals, I haven't even gotten over 230. Racing to the hospital a few nights ago on ER call, the temps didn't rise much at all even then (sustained 115mph on the highway).

I have the number for the QC engineer should I run into problems again. But for now I agree with Weatherman, case closed with regards to road driving. If I want to track the car, I'll have to buy the oil cooler...so be it. I hope Nissan just prices the new cooler set at a bargain rate knowing that they should have installed it (or had it as an option) upon the car's release.
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Old 05-22-2009, 04:35 PM   #10 (permalink)
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As my car has broken in, the oil temps appear to have tamed themselves.
How many miles are you at now, just out of curiousity?
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Old 05-22-2009, 04:41 PM   #11 (permalink)
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How many miles are you at now, just out of curiousity?
I'm at 4,200 and have never had serious problems. One spike over 265, but I was pounding it for well over 10 mins at a charity event on the Milwaukee Mile. Never went into limp mode on me. (That was at like 3,200 miles.)
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Old 05-22-2009, 04:44 PM   #12 (permalink)
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Mine seems to have gotten better with miles as well, relative to outside temps, but it's hard to judge whether I've just been driving different, or whether lots of other small changes are contributing (switch to synth, lack of engine cover, colder intake air, water wetter, etc). It's possible that low-mile engines exhibit the cooling issue more than ones that are fully broken in.

Edit: oh yeah, and I'm right around 5K miles now.
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Old 05-22-2009, 06:41 PM   #13 (permalink)
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How many miles are you at now, just out of curiousity?
Just broke 2,000 mi. My sole temp issue was a temp of 245F on an 80F day sitting in traffic for 1.5hrs. I did change my driving habits that day to keep the temp from going higher. That was around 1,200mi and then I had my oil changed with Nissan Ester Oil at 1,300mi. Haven't had any temp issues since then, regardless of how I drive, and our daily temps have been 70-85F for the past week or two.
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Old 05-22-2009, 11:45 PM   #14 (permalink)
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That's why I posted last weekend and told spearfish I was driving my car for abour 80 miles one way with some heavy traffic and some spirited driving and my temp never went higher than 240. I have 2800 miles now and i drive a 7AT. Case close for me. Let's move on guys...Oh by the way when we did the Malibu Canyon Run last month the weather was above 90 degrees and all the 8 370z's were pushing their cars to it's limits and no one that I am aware went into limp mode nor did we experience 280 degree temp if I may recall.

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Old 05-24-2009, 06:57 AM   #15 (permalink)
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So is it safe to say the "Oil Temp" thing is a non issue, once the engines are broken-in? I mean this for normal to hard street driving.

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That's why I posted last weekend and told spearfish I was driving my car for abour 80 miles one way with some heavy traffic and some spirited driving and my temp never went higher than 240. I have 2800 miles now and i drive a 7AT. Case close for me. Let's move on guys...Oh by the way when we did the Malibu Canyon Run last month the weather was above 90 degrees and all the 8 370z's were pushing their cars to it's limits and no one that I am aware went into limp mode nor did we experience 280 degree temp if I may recall.
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