Help with dealer repair dispute on Clutch shudder

Zsteve · 07-20-2010, 09:13 AM

Call Nissan HQ and complain.

fisherg · 07-20-2010, 09:19 AM

I currently have a case number with them (since early June) on this but I cannot get back in touch with them as none of the regional reps answer their phone they always let it go into voice mail. They also take several days to return calls so we have been playing telephone tag for nearly 2 weeks. The last response on this from Nissan was that they "Cannot Do anything if the dealer says there is not a problem" so I have been going around in circles. I don't know who to escalate it to at this point.

Zsteve · 07-20-2010, 09:21 AM

Quote:

Originally Posted by fisherg

I currently have a case number with them (since early June) on this but I cannot get back in touch with them as none of the regional reps answer their phone they always let it go into voice mail. They also take several days to return calls so we have been playing telephone tag for nearly 2 weeks. The last response on this from Nissan was that they "Cannot Do anything if the dealer says there is not a problem" so I have been going around in circles. I don't know who to escalate it to at this point.

try another dealer and see what they say. And dont mention that you have been to another dealer before.

fisherg · 07-20-2010, 09:30 AM

Generally most people on the forum have told me that physical drivetrain shudder (chatter noise yes, shaking no) is not normal and that also is what I have experienced in driving the other used 370's last weekend. None had noticeable shudder.

m4a1mustang · 07-20-2010, 09:38 AM

Quote:

Originally Posted by fisherg

Generally most people on the forum have told me that physical drivetrain shudder (chatter noise yes, shaking no) is not normal and that also is what I have experienced in driving the other used 370's last weekend. None had noticeable shudder.

I can make the clutch shudder AND shake pretty hard if I decide to slip it incorrectly.

07-20-2010, 09:13 AM	#1 (permalink)
Zsteve A True Z Fanatic Join Date: Sep 2009 Location: TX Posts: 3,298 Drives: the 2 balled club Rep Power: 22	Call Nissan HQ and complain. __________________ 2010 LS3 C6 Silver coupe corvette

07-20-2010, 09:19 AM	#2 (permalink)
fisherg Base Member Join Date: Oct 2009 Location: Minneapolis Posts: 90 Drives: 10 370Z SR M6 Rep Power: 20	I currently have a case number with them (since early June) on this but I cannot get back in touch with them as none of the regional reps answer their phone they always let it go into voice mail. They also take several days to return calls so we have been playing telephone tag for nearly 2 weeks. The last response on this from Nissan was that they "Cannot Do anything if the dealer says there is not a problem" so I have been going around in circles. I don't know who to escalate it to at this point. __________________ THE OPEN ROAD IS WAITING.....Solid Red Touring 370ZR w/Navi

07-20-2010, 09:30 AM	#4 (permalink)
fisherg Base Member Join Date: Oct 2009 Location: Minneapolis Posts: 90 Drives: 10 370Z SR M6 Rep Power: 20	Generally most people on the forum have told me that physical drivetrain shudder (chatter noise yes, shaking no) is not normal and that also is what I have experienced in driving the other used 370's last weekend. None had noticeable shudder. __________________ THE OPEN ROAD IS WAITING.....Solid Red Touring 370ZR w/Navi Last edited by fisherg; 07-20-2010 at 09:32 AM.

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