SZ Clutch

Seb@SZ

From Greg,

Hi Charles,

I am very sorry you feel we did not provide you with good service.

I felt we tried to help you in any way we could.

We had custom parts made and shipped them next day air to you at our expense to try to help you with what seemed like an odd problem.

I offered to pay labor for a typical clutch job if the part ended up being defective.

When the clutch was pulled, it was clear the disc had been bent and was destroyed trying to make it work being bent.

With over 30 years experience in this business, and knowing how our parts are tested, it was clear this disc was bent after leaving us. With knowing your turbo kit was a pain to work with, it was easy to understand how the installer could bend the disc.

When the disc was found to be bent and was clearly an installer error, it is not reasonable to ask us to pay for labor for something that clearly was not our fault.

We sent you a replacement disc, and even upgraded you to the more expensive disc on top of deep discounting the clutch to you in the first place.

I am sorry you see it differently and I am beyond shocked your trying to hurt our business on line.

__________________
Z Car Specialists
www.specialtyz.com
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http://specialtyz.com/blog/