DIY: Replace dreaded steering-lock on 2009s and early 2010s.

a370zlover · 01-09-2014, 09:25 AM

Quote:

Originally Posted by Gibby1113

I know this is probably a dumb question but I have to ask. Should I be worries even though I don't lock my steering wheel? I barely have 25k miles should I take it to the dealer and ask if they can replace it? Any clue if there was a recall for these? Should I pull the wire even though the car still has warranty?

I'm pretty sure there is a recall for this now. I brought mine in for some work and they said they went ahead and replaced the steering lock because it was under a recall (even though I had just had it replaced a few months earlier when it failed - thankfully I got reimbursed for that).

kenchan · 02-07-2014, 02:37 PM

there is a recall on the steering locks, but it appears it does not cover all the model years that came with the steering locks yet.

best that you guys either cut the brown wire or pull the fuse (while the car is in the ON position) while your locks are still working. otherwise you can risk getting stranded.

dont be scared, it's an easy fix.

Mwagner07 · 01-25-2015, 09:23 PM

******** THIS IS FROM National Highway Traffic Safety Administration *********

"Your Complaint Information has been successfully submitted.
Your Confirmation Number (ODI Number) is: 1067XXXX.

Your Complaint will be available within 72 hours at
Vehicle Owners | Safercar -- National Highway Traffic Safety Administration (NHTSA).

Filed my steering lock issue tonight on the dot.gov

I just contacted Nissan Motor Corp also for reimbursement... will post as I go for others..

Mwagner07 · 01-26-2015, 04:33 PM

******** THIS IS FROM NISSAN MOTOR CORP *********
1/26/2015

Case # 1728xxxx
VIN # JN1AZ44E3xxxxxxxx

Dear Mr. Wagner,

Thank you for contacting Nissan North America regarding the concern with your 2009 350Z. We apologize for any inconvenience this situation may have caused you.

With regard to your concern on the steering, please be advised that we have forwarded your Case to a Regional Specialist for individual handling.
You will be contacted by the end of the next business day. We greatly appreciate your patience in this matter.

Thank you for giving us the opportunity to be of service.

Sincerely,
Nissan
________________________
Laurice
Consumer Affairs Representative
Nissan North America, Inc.

kenchan · 01-26-2015, 04:41 PM

oh there's that canned message lady from nissan consumer affairs..

loled'at "2009 350Z"

one thing i learned quickly was how much better amazon's canned message team in India is trained vs those at nissan TN... lol

Mwagner07 · 01-27-2015, 08:39 AM

Well just got my Call from Rachel from Nissan in good ole Tennessee
PH 615-725-7592
FAX 615-967-2326

this is how the conversation went: Dear Mr. Wagner this phone call is being recorded for... I said "I hope it is"..
She then explained that I was correct in that this was for a voluntary recall of the steering lock solenoid that failed. I explained that "I'm on the online forums with over 100K members and this thing has blown up
over a few years." I told her "I traded in my Z in soon after the issue and along when another electrical issue popped up,, (A high pitched noise coming from the NAVI.. That's a story all on its own.)
I also explained to her the I was looking into a 2015 Nismo and how this is handle will directly effect the purchase and relationship I have with Nissan // Infiniti.
she stated the their Warranty/ Claims Dept we are looking at your case for reimbursement of $887.37 + $121.10 Tow Bill for the steering lock solenoid.
We have on file your service bill (which I never sent to anyone). She then asked for me to send over the tow bill as it was part of my gripe.

Please fax the bill for the tow fee. to 615-967-2326
I said no prob. - I hang up... she call sback in 2 min and then asks they also will need proof of ownership as the payout is large amount.
I told her no prob as I have the (from 3 years ago) NY REG, the lease trade in, insurance paperwork and all bills.

- I'll keep you posted - and Many thanks to all who are part of this post and help the Z community

- This is going way to smooth and quick....

Mwagner07 · 01-30-2015, 04:14 PM

Quote:

Originally Posted by Mwagner07

Well just got my Call from Rachel from Nissan in good ole Tennessee
PH 615-725-7592
FAX 615-967-2326

this is how the conversation went: Dear Mr. Wagner this phone call is being recorded for... I said "I hope it is"..
She then explained that I was correct in that this was for a voluntary recall of the steering lock solenoid that failed. I explained that "I'm on the online forums with over 100K members and this thing has blown up
over a few years." I told her "I traded in my Z in soon after the issue and along when another electrical issue popped up,, (A high pitched noise coming from the NAVI.. That's a story all on its own.)
I also explained to her the I was looking into a 2015 Nismo and how this is handle will directly effect the purchase and relationship I have with Nissan // Infiniti.
she stated the their Warranty/ Claims Dept we are looking at your case for reimbursement of $887.37 + $121.10 Tow Bill for the steering lock solenoid.
We have on file your service bill (which I never sent to anyone). She then asked for me to send over the tow bill as it was part of my gripe.

Please fax the bill for the tow fee. to 615-967-2326
I said no prob. - I hang up... she call sback in 2 min and then asks they also will need proof of ownership as the payout is large amount.
I told her no prob as I have the (from 3 years ago) NY REG, the lease trade in, insurance paperwork and all bills.

- I'll keep you posted - and Many thanks to all who are part of this post and help the Z community

- This is going way to smooth and quick....

FRIDAY 1/30/2015
well just got my call from Rachel from Nissan Motor Corp who said my check is in the mail in the amount of $1008.48 for the complete reimbursement as requested. I should received it in 2-4 weeks.

I'll post a pic once that check is in my hands..
THANKS God - that's saved some lawyer fees..

Mwagner07 · 02-07-2015, 06:14 PM

Quote:

Originally Posted by Mwagner07

FRIDAY 1/30/2015
well just got my call from Rachel from Nissan Motor Corp who said my check is in the mail in the amount of $1008.48 for the complete reimbursement as requested. I should received it in 2-4 weeks.

I'll post a pic once that check is in my hands..
THANK God - that's saved some lawyer fees..

PAID IN FULL
Well here it is - That check was cut the day I got off the phone..

kenchan · 01-27-2015, 04:23 PM

Quote:

Originally Posted by Mwagner07

Well just got my Call from Rachel from Nissan in good ole Tennessee
PH 615-725-7592
FAX 615-967-2326

this is how the conversation went: Dear Mr. Wagner this phone call is being recorded for... I said "I hope it is"..
She then explained that I was correct in that this was for a voluntary recall of the steering lock solenoid that failed. I explained that "I'm on the online forums with over 100K members and this thing has blown up
over a few years." I told her "I traded in my Z in soon after the issue and along when another electrical issue popped up,, (A high pitched noise coming from the NAVI.. That's a story all on its own.)
I also explained to her the I was looking into a 2015 Nismo and how this is handle will directly effect the purchase and relationship I have with Nissan // Infiniti.
she stated the their Warranty/ Claims Dept we are looking at your case for reimbursement of $887.37 + $121.10 Tow Bill for the steering lock solenoid.
We have on file your service bill (which I never sent to anyone). She then asked for me to send over the toe bill as it was part of my gripe.

Please fax the bill for the toe fee. to 615-967-2326
I said no prob. - I hang up... she call sback in 2 min and then asks they also will need proof of ownership as the payout is large amount.
I told her no prob as I have the (from 3 years ago) NY REG, the lease trade in, insurance paperwork and all bills.

- I'll keep you posted - and Many thanks to all who are part of this post and help the Z community

- This is going way to smooth and quick....

dang wat is this toe fee?

sounds like nissan with their toe up my arse from the denied reimbursement on my steering lock.

im still $500 under.

GL with your reimbursement

Mwagner07 · 01-28-2015, 05:14 PM

lol I was reading your response under my email and was WTF toe what dummy typed that...
then I realized my mistake.... nice kenchan - Later Buddy

It's funny about the reimbursement.. I have my doubts and assume this will not be paid..
I figure hey, its found money at this point (3 years later)...

kenchan · 01-28-2015, 07:56 PM

JARblue · 01-30-2015, 06:59 PM

Gratz!

kenchan · 01-30-2015, 08:05 PM

Now we all know Nissan is a racist!

LennyK · 06-06-2015, 06:15 AM

GREAT INFO / THANKS

kenchan · 06-06-2015, 04:24 PM

np, hope you do the fuse pull or brown wire cut before urs fail unless you have a spare one.

the funny is that my steering lock still works fine. lol

01-25-2015, 09:23 PM	#3 (permalink)
Mwagner07 Base Member Join Date: May 2011 Location: NY Posts: 34 Drives: 2017 370z Red Nismo Rep Power: 18	****** THIS IS FROM National Highway Traffic Safety Administration ******* "Your Complaint Information has been successfully submitted. Your Confirmation Number (ODI Number) is: 1067XXXX. Your Complaint will be available within 72 hours at Vehicle Owners \| Safercar -- National Highway Traffic Safety Administration (NHTSA). Filed my steering lock issue tonight on the dot.gov I just contacted Nissan Motor Corp also for reimbursement... will post as I go for others.. Last edited by Mwagner07; 01-26-2015 at 04:37 PM.

01-26-2015, 04:33 PM	#4 (permalink)
Mwagner07 Base Member Join Date: May 2011 Location: NY Posts: 34 Drives: 2017 370z Red Nismo Rep Power: 18	****** THIS IS FROM NISSAN MOTOR CORP ******* 1/26/2015 Case # 1728xxxx VIN # JN1AZ44E3xxxxxxxx Dear Mr. Wagner, Thank you for contacting Nissan North America regarding the concern with your 2009 350Z. We apologize for any inconvenience this situation may have caused you. With regard to your concern on the steering, please be advised that we have forwarded your Case to a Regional Specialist for individual handling. You will be contacted by the end of the next business day. We greatly appreciate your patience in this matter. Thank you for giving us the opportunity to be of service. Sincerely, Nissan ________________________ Laurice Consumer Affairs Representative Nissan North America, Inc. Last edited by Mwagner07; 01-26-2015 at 04:38 PM.

01-27-2015, 08:39 AM	#6 (permalink)
Mwagner07 Base Member Join Date: May 2011 Location: NY Posts: 34 Drives: 2017 370z Red Nismo Rep Power: 18	Well just got my Call from Rachel from Nissan in good ole Tennessee PH 615-725-7592 FAX 615-967-2326 this is how the conversation went: Dear Mr. Wagner this phone call is being recorded for... I said "I hope it is".. She then explained that I was correct in that this was for a voluntary recall of the steering lock solenoid that failed. I explained that "I'm on the online forums with over 100K members and this thing has blown up over a few years." I told her "I traded in my Z in soon after the issue and along when another electrical issue popped up,, (A high pitched noise coming from the NAVI.. That's a story all on its own.) I also explained to her the I was looking into a 2015 Nismo and how this is handle will directly effect the purchase and relationship I have with Nissan // Infiniti. she stated the their Warranty/ Claims Dept we are looking at your case for reimbursement of $887.37 + $121.10 Tow Bill for the steering lock solenoid. We have on file your service bill (which I never sent to anyone). She then asked for me to send over the tow bill as it was part of my gripe. Please fax the bill for the tow fee. to 615-967-2326 I said no prob. - I hang up... she call sback in 2 min and then asks they also will need proof of ownership as the payout is large amount. I told her no prob as I have the (from 3 years ago) NY REG, the lease trade in, insurance paperwork and all bills. - I'll keep you posted - and Many thanks to all who are part of this post and help the Z community - This is going way to smooth and quick.... Last edited by Mwagner07; 01-28-2015 at 05:15 PM. Reason: spelling

01-28-2015, 05:14 PM	#10 (permalink)
Mwagner07 Base Member Join Date: May 2011 Location: NY Posts: 34 Drives: 2017 370z Red Nismo Rep Power: 18	lol I was reading your response under my email and was WTF toe what dummy typed that... then I realized my mistake.... nice kenchan - Later Buddy It's funny about the reimbursement.. I have my doubts and assume this will not be paid.. I figure hey, its found money at this point (3 years later)... kenchan likes this. Last edited by Mwagner07; 01-28-2015 at 05:18 PM.

01-30-2015, 06:59 PM	#12 (permalink)
JARblue A True Z Fanatic Join Date: Mar 2011 Location: Austin, TX Age: 45 Posts: 36,450 Drives: 11 Z34, 98 E36 M3 Rep Power: 2684442	Gratz! __________________ 2011 370Z 6MT Sport Gun Metallic \| ARC \| CJM \| Ecutek \| FI \| Fujimura \| R2C \| SPL \| Stillen \| TWM \| Z1 \| ZSpeed \|

02-07-2014, 02:37 PM	#2 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141522	there is a recall on the steering locks, but it appears it does not cover all the model years that came with the steering locks yet. best that you guys either cut the brown wire or pull the fuse (while the car is in the ON position) while your locks are still working. otherwise you can risk getting stranded. dont be scared, it's an easy fix.

01-26-2015, 04:41 PM	#5 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141522	oh there's that canned message lady from nissan consumer affairs.. loled'at "2009 350Z" one thing i learned quickly was how much better amazon's canned message team in India is trained vs those at nissan TN... lol

01-28-2015, 07:56 PM	#11 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141522

01-30-2015, 08:05 PM	#13 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141522	Now we all know Nissan is a racist!

06-06-2015, 06:15 AM	#14 (permalink)
LennyK Enthusiast Member Join Date: May 2015 Location: Mountain Top Posts: 270 Drives: 370Z Roadster 2010 Rep Power: 209	GREAT INFO / THANKS __________________ *** ROADSTER * TOURING * 2010 * PLATINUM * GRAPHITE * * Z * NISSAN * 370Z * NISSAN * Z ***

06-06-2015, 04:24 PM	#15 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141522	np, hope you do the fuse pull or brown wire cut before urs fail unless you have a spare one. the funny is that my steering lock still works fine. lol

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Just joined the "Dreaded Steering Lock Club"	Timotay	New Forum Member	2	03-06-2013 04:40 PM
Need a steering lock assembly!!	bfowlzr33	Wanted	8	01-02-2013 04:40 PM
Dreaded steering lock	Jim Roberts	Exterior & Interior	2	12-12-2012 03:08 PM
Steering lock repair	fritz	DIY Section (Do-It-Yourself)	38	02-22-2012 09:30 PM