Z1 is great!

jbrueshaber

Okay, since you derailed my previous post please let me clarify. When someone from a reputable business like Z1 says, "Hey, let me see what I can do for you since you will be having these installed here too, and I will get back to you for a packaged deal." And I never hear anything.....that really sucks. I am not saying Z1 is perfect because we are humans and we all make mistakes. Okay, for further explaination, I am in the medical field where I presently work in Oncology. So, let me tell one of my patients that, "I will get your Nexavar, Xeloda, Tarceva, Afinitor, Gleevac, Jakafi, etc. ect. refilled" or "I will get your prior authorization approved for your chemo pills, pain medications, nausea medications, etc. ect." but never call back or follow up.......Well, this is what we call "negligence" in the medical field with negligence standing for the "failure to take proper care in doing something." So, I forget about these medications, and the patient's disease progresses, or now the patient is in terrible pain and admitted to the ED, or the patient is now vomiting with malnutrition and dehydration setting in........ That's MY fault! I failed to follow up. Now, I have just worsened my patient's prognosis because even though the patient could have called me back, or the pharmacy could have notified me for a refill, or the manufacturers of these special drugs could have informed me that "Patient A" is due for a refill. It's MY fault! Please Firehawk, by all means, do NOT get me started. The above examples are just hypothetical, but it COULD easily happen without proper follow up which is what happened in this situation. I am just really disappointed. This is not a life or death situation, but I just thought I would provide you some insight on my perspective. In order to provide someone with optimal service follow up is definitely needed. Thanks for your comment though !!!!!!!!!

sparky

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2012 370Z GM 7AT/JWM LEDs / 3M clear bra / 35% tint / GTR start button / FI CBE SS 18" RES / Momo shift knob / K & N Typhoon / Z1 hood struts / H&R 20mm f/r / illuminated kickplates

SS_Firehawk

I'm not standing up for Z1, I think a call or an email, should have been done. I have to email GTM a lot just to get small bits of information on my car. Hell, I waited 8 weeks for a reply once! But I had to initiate it. This shouldn't be the way it is, but sometimes, especially nationally known parts distributors and garage, it is easy to fail in a followup. Medical field is definitely a different ball game and understand the hypothetical comparison, fortunately for them, they don't get prosecuted for failing to follow up. But thank you for the clarification. and For the record, GTM was very close to losing my business before they replied with an offer.

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jbrueshaber

Cool man, you are right. I should have followed up myself too. I want you to know I really am not trying to be a d***. The guys at Z1 are super nice and informative. I definitely will be giving them a call in the next month or two for a thermostatic, 25 row oil cooler install. Got to help keep those oil temps down for this Ga heat!!!!!! Thanks for understanding!