My recent experience with Z1.

rayZinbrand

I appreciate the follow up! To my knowledge, the calipers were available but not the full kit. Even the way your order is setup on our back end it looks like what I advised is true. Again- I am very blunt and tend to not get into “he said, she said” when data leans a certain way. The calipers have always been available, but the kit was just recently set up after your order. I will double check on Monday to be sure. If I’m wrong, you already know I have no issue admitting that.

In regards to the options, you selected sport. This is also something I would not dive into because I do not know if you had base brakes and you’re upgrading up. If so, then you’d need other supporting mods to cleanly install like a new dust shield and lines. If you’ve had the akebonos previously, which I assumed because I remember the 2-piece rotors being ordered for them unless I’m incorrect. Edit: Already read up that you have a NISMO.


Last- You are still seeing this return with tunnel vision. The rotors may be lightly used, but they’re still extremely aged from 2016. It’s unfortunate that you are still saying our culture is flawed when that simply is not the case. If this were true then I would have had used shady tactics to ignore this situation altogether. No matter how you view this I will have to stay blunt, as always, and say we have definitely gone above and beyond to fix our error. You proposed a return offer that absolutely no company would accept but we didn’t hesitate. Myself and my colleague and attended you quite immediately and answered every question in a prompt manner. We’re both on our off time still attending to you to make sure your order is moving forward as we speak. Our culture supports enthusiast because we ARE enthusiast. If we made an error, we fix it. Simple.

Your grievance at this point is because rotors are not being overnighted. The order was already placed and in motion. It simply cannot be upgraded.

Lol- Your character was great! Even when you showed frustration you took a step back and relaxed. I worked in healthcare previously so I can understand.
Like I said previously on the phone, I am 100% involved on your order and I wanna get you across the finish line. There will need to be a moment to put what has happened in a nutshell.

You were advised of wrong information, we corrected that and educated ourselves.
Because of that wrong info we accepted a return for rotor purchased in 2014, rebuilt kit bought in 2016 and returned in 2021 at the same price paid to offset the cost.
Yes- Your order is no longer profitable, but that did not stop us from continuing to make things right. I am simply stated it as a fact because this is a business. But sometimes you have to take a loss to make a situation correct.
We cannot upgrade the shipping from NISMO because it’s already too late. Your order is already in motion.

Hope this added more perspective and it would be better to continue this through phone call or email on Monday. I have zero issues with forums, but without me being actively at my computer there’s really nothing I can do. I’ve been off already. Just was alerted to this post and familiar with the situation lol.

Imperial

Sigh... Nowhere on your website can one order just the calipers. I welcome any forum member to fact check this. You've only ever sold either the complete or front and rear kits separately. You guys placed a special order for me OVER THE PHONE exactly for this reason because I only wanted the calipers and this wasn't the way they were sold on your website. I'm done arguing this point, a simple review of your website proves me right on this.

You once again make broad generalizations without any basis for them in stating no company would do what you did because I personally have worked with several companies that truly went above and beyond and did not hesitate for a moment to send me the parts/products I needed to correct a mistake they made without ever asking for anything back in return. Heck, even Amazon will send you a replacement product if they are at fault without asking for anything back.

You mention it's too late to expedite the shipping however you conveniently failed to mention that I asked for the fastest shipping possible prior to the order being placed... it was never too late, you simply did not want to provide it to me.

Once again, for anyone concerned I have email transcripts attesting to everything I have said. This includes a thread in which my request for expedited shipping was simply ignored. You described yourself as blunt, as am I and I keep very good record of all my dealings via email and I refer to them regularly in these cases because the last thing I would want to be called is a liar. Reputation is everything... as many can attest here, Z1 has lost theirs.