EcuTek ProECU Group Buy

visconti · 01-04-2014, 10:07 AM

Quote:

Originally Posted by ANMVQ

So the Echeck finally cleared. I can say finally done!! Just too bad it had to go this far.

To be clear, your refund from Dynotronics has cleared

Sorry you had such a problem

John

scionide · 01-06-2014, 03:44 PM

I'm waiting on a refund here myself..Joe says he'll have his accountant start it today.

I sent back my cable two weeks ago, apparently no one was working there except for his mechanics who picked up my package Monday, I called Friday of that week, was told the accountant is out but the refund was already processed from his end and will take roughly 10 days to complete, clearly that wasn't the case so here's hoping it's going to be taken care of finally.

As far as why I'm returning *only getting a partial refund btw* that's a long story but I was one of the early GB people back in June.

*edit* Got the refund for the cable now, but only got 290 back? The packages were 449 without cable, 750 with cable, and I paid for return shipping..

mag_black · 01-12-2014, 11:45 PM

^^ are you returning because of software issues or other reasons?

scionide · 01-13-2014, 12:42 AM

Well my tune right now, I'll just have no power sometimes, a civic could probably hang with me, it's that bad. However I had this issue pop up during September but it disappeared and came back last month. I contacted Joe about it when it first happened but got no response. A total of 6 months and still having a problematic tune is too much, and I was constantly given inconsistent/different answers. This is the extreme cliff notes of it, if you wanna know the whole story just PM me.

I took the issue up with Ecutek a few days ago and they contacted Joe, he'll be mailing me another cable, "maybe" *because all his rental cables are out apparently* late next week so I can flash my ecu back, and after I send it back I'll be getting the rest of my money back.

To be clear I'm not saying the software (Ecutek) is bad, it's my calibration...I had issues since the start though.

ANMVQ · 01-13-2014, 10:49 AM

Hey man, hope it works out for you too

scionide · 01-22-2014, 11:11 AM

Well still waiting for a cable to be sent..was told maybe his "dealer" sent one out last Friday and I should've received an update yesterday, I didn't..so either I'll be surprised and get it in the mail today or have to wait as long as the GTM MHI group buy people are waiting to get their TT kit.

Chuck33079 · 01-22-2014, 11:17 AM

Quote:

Originally Posted by scionide

Well still waiting for a cable to be sent..was told maybe his "dealer" sent one out last Friday and I should've received an update yesterday, I didn't..so either I'll be surprised and get it in the mail today or have to wait as long as the GTM MHI group buy people are waiting to get their TT kit.

Wow. I'm so glad I didn't go with this guy for my tune. The tune sucks and now you can't seem to get your money back? Hopefully he gets you sorted out. Hopefully he manages to refund the rest of your money too. Have you PMed AK to let him know one of the vendors on his site is ******* customers over?

Dynotronics needs to get their **** together. I'd be so embarrased if my business had problems like that.

scionide · 01-22-2014, 11:30 AM

Quote:

Originally Posted by Chuck33079

Wow. I'm so glad I didn't go with this guy for my tune. The tune sucks and now you can't seem to get your money back? Hopefully he gets you sorted out. Hopefully he manages to refund the rest of your money too. Have you PMed AK to let him know one of the vendors on his site is ******* customers over?

Dynotronics needs to get their **** together. I'd be so embarrassed if my business had problems like that.

I haven't yet but I should..

He's sending me another cable so I can set my ECU back to stock completely, via laptop. I originally wanted to do so but he said the only way I could was to send out my entire ECU to him..but now I can do it via cable & laptop

?

He agreed to refund me fully after I get my ECU back to stock and return the cable to him, problem is I have no idea when I'll even get a cable.

Chuck33079 · 01-22-2014, 11:37 AM

Quote:

Originally Posted by scionide

I haven't yet but I should..

He's sending me another cable so I can set my ECU back to stock completely, via laptop. I originally wanted to do so but he said the only way I could was to send out my entire ECU to him..but now I can do it via cable & laptop

?

He agreed to refund me fully after I get my ECU back to stock and return the cable to him, problem is I have no idea when I'll even get a cable.

Wow. I guess my initial impression of that guy was right on. I wonder how many others have been treated the same way but haven't posted here.

seymore4 · 01-22-2014, 11:21 AM

.....smdh

scionide · 01-22-2014, 02:11 PM

^ I dunno, but when I emailed Ecutek about this initially they said they were surprised and customers never had problems with him before *though I'm clearly not the first*

How hard can it be to simply send me a cable though, really.

elperuano · 01-22-2014, 02:26 PM

Apparently the majority here have a good eye for bullchit tactics. Glad it's been limited to a few. Still waitin for all those "promised" features and now they can't keep up with the basic features and some SIMPLE customer service. That's the most disturbing part.

Chuck33079 · 01-22-2014, 02:29 PM

Quote:

Originally Posted by elperuano

Apparently the majority here have a good eye for bullchit tactics. Glad it's been limited to a few. Still waitin for all those "promised" features and now they can't keep up with the basic features and some SIMPLE customer service. That's the most disturbing part.

It's important to seprate Dynotronics and Ecutek. Ecutek does not have any people on the forums. All claims have been made by their vendors, of which Dynotronics is one. Dynotronics is the one who has the customer service issues. Ecutek is the one responsible for the constant "all our cool **** is coming soon".

scionide · 01-22-2014, 02:53 PM

Quote:

Originally Posted by Chuck33079

It's important to seprate Dynotronics and Ecutek. Ecutek does not have any people on the forums. All claims have been made by their vendors, of which Dynotronics is one. Dynotronics is the one who has the customer service issues. Ecutek is the one responsible for the constant "all our cool **** is coming soon".

Yes definitely, again I'm not knocking Ecutek as a product, I contacted them directly when contacting Joe myself wasn't getting me anywhere and they talked to Joe to help reach an agreement.

visconti · 01-22-2014, 02:32 PM

Quote:

Originally Posted by elperuano

Apparently the majority here have a good eye for bullchit tactics. Glad it's been limited to a few. Still waitin for all those "promised" features and now they can't keep up with the basic features and some SIMPLE customer service. That's the most disturbing part.

I'm really sorry you guys are having problems with Joe, but your issue or issues shouldn't reflect poorly on EcuTek's ProECU product OR any of the stuff I've been working on.

-John

01-06-2014, 03:44 PM	#2 (permalink)
scionide Enthusiast Member Join Date: Mar 2011 Location: so-cal Posts: 436 Drives: 11 370z PW 6mt Rep Power: 16	I'm waiting on a refund here myself..Joe says he'll have his accountant start it today. I sent back my cable two weeks ago, apparently no one was working there except for his mechanics who picked up my package Monday, I called Friday of that week, was told the accountant is out but the refund was already processed from his end and will take roughly 10 days to complete, clearly that wasn't the case so here's hoping it's going to be taken care of finally. As far as why I'm returning only getting a partial refund btw that's a long story but I was one of the early GB people back in June. edit Got the refund for the cable now, but only got 290 back? The packages were 449 without cable, 750 with cable, and I paid for return shipping.. Last edited by scionide; 01-07-2014 at 07:26 PM.

01-12-2014, 11:45 PM	#3 (permalink)
mag_black A True Z Fanatic Join Date: Mar 2013 Location: Massachusetts Posts: 1,400 Drives: 09 370Z MT6 Rep Power: 668	^^ are you returning because of software issues or other reasons? __________________ fujimura ≠ abbeyRoadCompany ≠ fastIntentions ≠ motordyne ≠ avantGarde ≠ ecutek ≠ nismo ≠ stillen ≠ stoptech ≠ gtm ≠ spl ≠ carbonfiberelement ≠ stance™

01-13-2014, 12:42 AM	#4 (permalink)
scionide Enthusiast Member Join Date: Mar 2011 Location: so-cal Posts: 436 Drives: 11 370z PW 6mt Rep Power: 16	Well my tune right now, I'll just have no power sometimes, a civic could probably hang with me, it's that bad. However I had this issue pop up during September but it disappeared and came back last month. I contacted Joe about it when it first happened but got no response. A total of 6 months and still having a problematic tune is too much, and I was constantly given inconsistent/different answers. This is the extreme cliff notes of it, if you wanna know the whole story just PM me. I took the issue up with Ecutek a few days ago and they contacted Joe, he'll be mailing me another cable, "maybe" because all his rental cables are out apparently late next week so I can flash my ecu back, and after I send it back I'll be getting the rest of my money back. To be clear I'm not saying the software (Ecutek) is bad, it's my calibration...I had issues since the start though. ANMVQ, elperuano and mag_black like this.

01-13-2014, 10:49 AM	#5 (permalink)
ANMVQ A True Z Fanatic Join Date: Mar 2011 Location: Framingham MA Posts: 2,732 Drives: 2014 Q50 AWD Rep Power: 21	Hey man, hope it works out for you too scionide likes this. __________________ 14 Q50 AWD, ARK, ECUTEK (SEB), Takda,

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01-22-2014, 11:11 AM	#6 (permalink)
scionide Enthusiast Member Join Date: Mar 2011 Location: so-cal Posts: 436 Drives: 11 370z PW 6mt Rep Power: 16	Well still waiting for a cable to be sent..was told maybe his "dealer" sent one out last Friday and I should've received an update yesterday, I didn't..so either I'll be surprised and get it in the mail today or have to wait as long as the GTM MHI group buy people are waiting to get their TT kit.

01-22-2014, 11:21 AM	#10 (permalink)
seymore4 Track Member Join Date: Nov 2010 Location: West coast Age: 43 Posts: 560 Drives: 2010 nismo Rep Power: 6728	.....smdh

01-22-2014, 02:11 PM	#11 (permalink)
scionide Enthusiast Member Join Date: Mar 2011 Location: so-cal Posts: 436 Drives: 11 370z PW 6mt Rep Power: 16	^ I dunno, but when I emailed Ecutek about this initially they said they were surprised and customers never had problems with him before though I'm clearly not the first How hard can it be to simply send me a cable though, really.

01-22-2014, 02:26 PM	#12 (permalink)
elperuano A True Z Fanatic Join Date: Oct 2011 Location: Southwest FL Posts: 1,374 Drives: G37S Rep Power: 31	Apparently the majority here have a good eye for bullchit tactics. Glad it's been limited to a few. Still waitin for all those "promised" features and now they can't keep up with the basic features and some SIMPLE customer service. That's the most disturbing part.