EcuTek ProECU Group Buy

seymore4 · 12-16-2013, 01:34 PM

Quote:

Originally Posted by ANMVQ

he pushed it off to his accounting person and gave me an excuse he was out of the office..

Oldest excuse in the book. Most tuner shops don't have an "accounting person".. but it sounds legit so customers buy it. I'm not exactly sure how it works with debit but I would contact my bank immediately and find out if you can do a charge back or something, that is complete BS.

ANMVQ · 12-16-2013, 01:44 PM

Quote:

Originally Posted by seymore4

Oldest excuse in the book. Most tuner shops don't have an "accounting person".. but it sounds legit so customers buy it. I'm not exactly sure how it works with debit but I would contact my bank immediately and find out if you can do a charge back or something, that is complete BS.

Was going to stop by there on my way to the UPS store.

Dynotronics1 · 12-17-2013, 11:56 AM

Quote:

Originally Posted by seymore4

Oldest excuse in the book. Most tuner shops don't have an "accounting person".. but it sounds legit so customers buy it. I'm not exactly sure how it works with debit but I would contact my bank immediately and find out if you can do a charge back or something, that is complete BS.

sorry, in our case thats not the so. We have two engineers(one being me) and a support staff of three

Chuck33079 · 12-17-2013, 12:02 PM

Quote:

Originally Posted by Dynotronics1

sorry, in our case thats not the so. We have two engineers(one being me) and a support staff of three

That's the one thing on this page you chose to comment on?

Dynotronics1 · 12-17-2013, 01:12 PM

Quote:

Originally Posted by Chuck33079

That's the one thing on this page you chose to comment on?

nope, just had to stop and answer a few phone calls first, sorry!

The issue with Mikes refund is pretty simple, now that we figured out what the problem was; we could not get Paypal to give him a refund, problem was that Mike did not pay with Paypal, he used our Intuit link on the invoices that we sent out.

Mike, I'm sorry for the delay, but it was one of those Duh moments when we finally got a return call from Paypal after yelling at them about the whole thing.

Long story short; refund sent, should be back in your account/credit card shortly. Sorry about that Mike, but since the Group Buy was a paypal link deal, I and the bookeeper kept trying to figure out why they were not giving you a refund.

And, as far as Mikes file being delayed in the first place; some calibrations ARE unknown when we first get them, and we promptly send them off to EcuTek to define them, and include them in the software. Mikes car was one of those, and for some reason it took longer than normal. Which is why we told Mike we had no problem with a full refund. If nothing else, we do our level best at customer service

Chuck33079 · 12-17-2013, 01:21 PM

Quote:

Originally Posted by Dynotronics1

nope, just had to stop and answer a few phone calls first, sorry!

The issue with Mikes refund is pretty simple, now that we figured out what the problem was; we could not get Paypal to give him a refund, problem was that Mike did not pay with Paypal, he used our Intuit link on the invoices that we sent out.

Mike, I'm sorry for the delay, but it was one of those Duh moments when we finally got a return call from Paypal after yelling at them about the whole thing.

Long story short; refund sent, should be back in your account/credit card shortly. Sorry about that Mike, but since the Group Buy was a paypal link deal, I and the bookeeper kept trying to figure out why they were not giving you a refund.

And, as far as Mikes file being delayed in the first place; some calibrations ARE unknown when we first get them, and we promptly send them off to EcuTek to define them, and include them in the software. Mikes car was one of those, and for some reason it took longer than normal. Which is why we told Mike we had no problem with a full refund. If nothing else, we do our level best at customer service

Glad to hear that's all sorted out.

Dynotronics1 · 12-17-2013, 01:23 PM

Quote:

Originally Posted by Chuck33079

Glad to hear that's all sorted out.

Well, it will be when Mike has the funds back in his hands! But we are(and have been) on it!

ANMVQ · 12-17-2013, 07:47 PM

Quote:

Originally Posted by Dynotronics1

nope, just had to stop and answer a few phone calls first, sorry!

The issue with Mikes refund is pretty simple, now that we figured out what the problem was; we could not get Paypal to give him a refund, problem was that Mike did not pay with Paypal, he used our Intuit link on the invoices that we sent out.

Mike, I'm sorry for the delay, but it was one of those Duh moments when we finally got a return call from Paypal after yelling at them about the whole thing.

Long story short; refund sent, should be back in your account/credit card shortly. Sorry about that Mike, but since the Group Buy was a paypal link deal, I and the bookeeper kept trying to figure out why they were not giving you a refund.

And, as far as Mikes file being delayed in the first place; some calibrations ARE unknown when we first get them, and we promptly send them off to EcuTek to define them, and include them in the software. Mikes car was one of those, and for some reason it took longer than normal. Which is why we told Mike we had no problem with a full refund. If nothing else, we do our level best at customer service

Thank you Joe for addressing this here . The whole thing is was an unfortunate incident and I'll let you and the guys know when the refund is competed . I really did try not to take this approach.... But...
thank you Joe

Dynotronics1 · 12-18-2013, 05:41 AM

Quote:

Originally Posted by ANMVQ

Thank you Joe for addressing this here . The whole thing is was an unfortunate incident and I'll let you and the guys know when the refund is competed . I really did try not to take this approach.... But...
thank you Joe

Mike, no worries! We are a small company( bigger than most in this field),but we do sometimes get lost in paper work. Please let me know if we can do anything to help you in the future

seymore4 · 12-17-2013, 01:11 PM

Quote:

Originally Posted by Dynotronics1

sorry, in our case thats not the so. We have two engineers(one being me) and a support staff of three

So give him his money back.

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