OK been really trying to not air this but too much is too much.. So we all know I was looking for a ECUteck dyno to compare to the UPREV
|
|
LinkBack | Thread Tools | Display Modes |
|
12-16-2013, 01:18 PM | #1 (permalink) |
A True Z Fanatic
Join Date: Mar 2011
Location: Framingham MA
Posts: 2,732
Drives: 2014 Q50 AWD
Rep Power: 19 |
OK been really trying to not air this but too much is too much..
So we all know I was looking for a ECUteck dyno to compare to the UPREV tune I had. So I reached out to a few guys and Dynoytonics was one of course. I decided to go this route and was contacted by email and I paid right away( That was OCt 22) Whats the date again? It took only a few days to get to me, An I set it up on my laptop and hooked up the car, ECU not found. I sent Joe a text and email nothing for a few days, So I called him on a Friday night when I got home. I tell him that the ECU is found and he tells me I can not call on a Friday night and expect him to fix anything??? Really it was like 645pm my time so like 545pm his. An he is at the track all that weekend so would have to be next week. So like a week later I finally get him to log on remotely and do a ECU dump and he tells me it will take like 2 day at the most.. 10 days later no word from him at all!! I finally call him and get him on the phone and tell him I will no longer be using this software and would like a refund, He tells me that's cool would rather you be happy Ok thought that was nice since I just wasted over a month on my time just trying to get this set up. Its been 2 weeks since they received all the equipment back and I Still have NO refund, I have talked to him three times now and say "OH its the payment site we use", Well that's BS cause I just called them an they said they was NEVER a refund issued. So here it 10+days later and they are just kepping my money, When I talked to him today he pushed it off to his accounting person and gave me an excuse he was out of the office.. He may have been, but I do want my cash back the $660 I sent from my debit card.
__________________
14 Q50 AWD, ARK, ECUTEK (SEB), Takda, Last edited by ANMVQ; 12-16-2013 at 01:21 PM. |
12-16-2013, 01:22 PM | #2 (permalink) | |
A True Z Fanatic
Join Date: Nov 2011
Location: Houston
Posts: 12,265
Drives: 2011 370ztt
Rep Power: 29538 |
Quote:
__________________
2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent |
|
12-16-2013, 01:34 PM | #5 (permalink) |
Track Member
Join Date: Nov 2010
Location: West coast
Age: 41
Posts: 555
Drives: 2010 nismo
Rep Power: 6726 |
Oldest excuse in the book. Most tuner shops don't have an "accounting person".. but it sounds legit so customers buy it. I'm not exactly sure how it works with debit but I would contact my bank immediately and find out if you can do a charge back or something, that is complete BS.
|
12-16-2013, 01:44 PM | #6 (permalink) | |
A True Z Fanatic
Join Date: Mar 2011
Location: Framingham MA
Posts: 2,732
Drives: 2014 Q50 AWD
Rep Power: 19 |
Quote:
__________________
14 Q50 AWD, ARK, ECUTEK (SEB), Takda, |
|
12-17-2013, 11:56 AM | #7 (permalink) | |
Base Member
Join Date: Apr 2013
Location: Tejas
Posts: 146
Drives: 2013 BRZ
Rep Power: 12 |
Quote:
|
|
12-17-2013, 12:02 PM | #8 (permalink) |
A True Z Fanatic
Join Date: Nov 2011
Location: Houston
Posts: 12,265
Drives: 2011 370ztt
Rep Power: 29538 |
That's the one thing on this page you chose to comment on?
__________________
2011 MB Touring-Sport-6sp-Nav/GTM TT/FI TT TDX/JTran/Kosmic/Eibach/Hotchkis/SPC/CSF/RPS/SoThatsWhereAllMyMoneyWent |
12-17-2013, 01:12 PM | #9 (permalink) |
Base Member
Join Date: Apr 2013
Location: Tejas
Posts: 146
Drives: 2013 BRZ
Rep Power: 12 |
nope, just had to stop and answer a few phone calls first, sorry!
The issue with Mikes refund is pretty simple, now that we figured out what the problem was; we could not get Paypal to give him a refund, problem was that Mike did not pay with Paypal, he used our Intuit link on the invoices that we sent out. Mike, I'm sorry for the delay, but it was one of those Duh moments when we finally got a return call from Paypal after yelling at them about the whole thing. Long story short; refund sent, should be back in your account/credit card shortly. Sorry about that Mike, but since the Group Buy was a paypal link deal, I and the bookeeper kept trying to figure out why they were not giving you a refund. And, as far as Mikes file being delayed in the first place; some calibrations ARE unknown when we first get them, and we promptly send them off to EcuTek to define them, and include them in the software. Mikes car was one of those, and for some reason it took longer than normal. Which is why we told Mike we had no problem with a full refund. If nothing else, we do our level best at customer service |
12-16-2013, 05:37 PM | #13 (permalink) |
A True Z Fanatic
Join Date: Mar 2011
Location: Framingham MA
Posts: 2,732
Drives: 2014 Q50 AWD
Rep Power: 19 |
You mean Joe? Him directly every time. Looks its not that I don't understand people get busy, But no contact unless I called ,Just a tuff thing to have happen all the time. I have since moved on to a different tune. An he contacted me twice already once to make sure I got it in the mail and the other to talk about some things, There was someone on here who was helping me more with the ECUteck more than the guy a bought it from. Just did not make sense.? ? ?
__________________
14 Q50 AWD, ARK, ECUTEK (SEB), Takda, |
12-16-2013, 09:42 PM | #14 (permalink) | |
Enthusiast Member
Join Date: Jul 2012
Location: Norwalk, CT
Posts: 455
Drives: Sub WRX STi
Rep Power: 12 |
Quote:
I really hope you choose to stay with EcuTek, we're about to have a lot of cool stuff ! |
|
12-17-2013, 09:58 AM | #15 (permalink) | |
A True Z Fanatic
Join Date: Mar 2011
Location: Framingham MA
Posts: 2,732
Drives: 2014 Q50 AWD
Rep Power: 19 |
Quote:
hey1 Wish I could but cant justify the 1k for everything, If I could I would have went with you , You know that. Went back to UPREV and will be doing it on a Q50 , I parted out my car
__________________
14 Q50 AWD, ARK, ECUTEK (SEB), Takda, |
|
Bookmarks |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
EcuTek is proud to announce the release of ProECU Tuning Tools for the Nissan 370Z | visconti | Tuning | 690 | 03-23-2015 02:02 PM |
EcuTek Tuning on the 370z now available! | R/T Tuning | R/T Tuning | 9 | 01-23-2014 09:20 AM |
Visconti Tuning STG1 Flash (EcuTek RaceRom) | visconti | Tuning | 58 | 11-22-2013 06:51 AM |
First impressions of EcuTek tune on nearly stock Z | JARblue | Tuning | 45 | 10-05-2013 02:20 PM |