EcuTek with Visconti - Logging my experience

NefariousZ34

Look I've personally dealt with John. That tone your referring to is his personality. I was frustrated at one point as well but that was on me. A very similar situation track day coming tune no 100% John made sure I had a proper tune for that day though for map 3 which I data logged and sent to him.

I see it from both sides I actually started to perform a dispute and post a negative thread. John called me on the phone. He wasn't pleased and I understand why. He had the same tone and demeanor for the most part as when I first discussed tuning with him.

Our personalities conflict as well. However I cancelled my dispute removed the thread. Took a step back and let the man do his job. It took longer than I would have liked. True, however I would rather it take months and be done properly then a couple weeks and have issues.

Is John a saint.. no. Is he good at his job? Yes. Will your car be completed to safe standards and information once complete. Yes

To be honest, if I was him since you posted all the e-mails including an offer for a full refund I would pull back that offer that was a courtesy not a requirement.

If you really wanted to be professional (bigger person) etc. Why not just except his offer put it back to stock except the refund. Not post every e-mail.

Just post your thoughts like: "I didn't like working with John I wasn't satisfied but he did refund my money and even paid for shipping." Am I missing something? He gave you an out. If that was offered to me and I was that completely dissatisfied I would have said agreed please send me a label and we will conclude our business and be done with each other.