DO NOT COME TO TEXAS NISSAN OF GRAPEVINE DEALERSHIP, read my story to find out why...
 

Here is my horrible experience with a dealership in Texas (Texas Nissan of Grapevine), I separated it into 4 different parts for easier digest!

Part I: We went to the dealership:
My wife and I went to this dealership on Sat. Nov 10, 2009 (yeah, it had been a while), we wanted to see the 370Z. The salesman (Terry) presented us with two vehicles, both are 6MT touring. One is white w/ sport and Nav, the other is blue with nav but no sport. We asked the salesman to see the numbers for both vehicles so we can compare and make decision. So he did, the difference between the two wasn't much, but since the blue does not have sport so we told them that we don't want the blue, we like the white (with sport and nav) and we did our negotiate on the white car(the blue is out of the picture now). After about 50min-1hr; I made him a final offer at X amount. They did not agree on the numbers so my wife and I both left (we did the right thing by walk away here!). A week has past; we got a called from the same salesman.....this is where the actual story begins. Keep a mental note of the blue car because it somehow came back at the end (magically!)

Part II: We returned to the dealership because of the phone call from the salesman:
It's was on Monday morning around 8:30AM, after 9 days from our first initial visit at the dealership, the salesman called me wanting to know if I'm still searching for the Z. I told him that I am in the process of searching other dealerships for it, and unless he agrees on my initial offer, else don't call me and I’m not interest in returning to his dealership for any more negotiations. So he asked me if he can sell the Z at the number I wanted, can I come in the same day to pick up the car. Sure, why not right?! 15 min later, he called back again and told me that we have a deal, and asked when I can come in to do the paper works. It was Monday and I’m at work, so I told him I'll use my lunch hour to stop by. Before I hang up the phone, I confirmed with him that this offer is on the white vehicle (which has sport and nav) and not the blue so there will be no mix up and wasting my time, and he confirmed. Since I only have 1 hour lunch, and knowing how long the paper works take, I asked if he could get the paper works done prior so all i have to do when I come in is to sign it, and be one my way! He promised it won’t take more than an hour!! So here I am at work but can't wait until noon so i can pick up my new ride!!! Yeah right....


Part III: Lunch time, returning to the dealership....waste of time:
So finally it's lunch time, before I head to the dealership, I called the salesman again to confirm that the offer is on the white vehicle and I everything is ready. I got to the dealership, he was outside the dealership greeting me and asked if I want to check out the vehicle (yup, I saw the same white vehicle 9 days ago part right in front of the dealership, all reps up and ready---so far so good right!). I took the key from him and check out the miles (the vehicle had 102 miles), turn on the engine and love how sweet the sound of the engine was!!! I took couple pictures and we went inside. Well, he didn't get the paper works done, so I waited, 1 hour passed and nothing happened. So I told him I needed to come back to work and see if I could stop by after work to get everything done then. Before he let me go, he asked me for a deposit (considering that i might not return), I handed him my credit card and he charged $500 deposit. I returned to work, 45 min late!


Part IV: Returning to the dealership 3rd times=BIG mistake:
So I stopped by after work with my wife (around 6:30PM), this time we went straight to the F&I office. We signed one document after another. You know how they started to explain all kind of additional insurances and try to get you to purchase things that you pay for but never used, or when you use it, the dealer won't honor!!! After about 1 hour in the whole signing and explaining craps, the lady presents us with a document to sign; my wife spots the color on the document said "Monterey"??? HUH?! We asked "we think you type in the wrong color, it supposed to be "Pear White". And wasn’t "Monterey" is blue? We are not buying the blue". So she said she inputted the inventory number in the system and that's the color shows up, but maybe it was a mistake so she said let double check with the salesman. My wife and I look at each other and feeling something doesn't smell right but thinking maybe the salesman got messed up on the color. The salesman took the paper and went down stairs, came back in 10mins with a sale manager?!!!! Here we goes, my wife and I said what's up with the manager. The sale manager started explaining that the inventory number got mixed up, "OKAY, so fixed the inventory number, what the big deal" right??? Scratch the old number and put down the correct one, what is so complicated about that?" He explained that the deal we made with the salesman is apparently on the blue car (without sport, the other one we saw 9 days ago, remember I told you guys to keep a mental note on this one??!!) And he said the white car is about $2000 more expensive. So I turn to the salesman and told him that we already confirmed the deal was on the white car, he showed me the key to the white car, and the car is sitting outside right now, and the miles on the white car I saw earlier matches the one on paper, except it says "blue" on paper instead of “white”? What the hell is going on?" The sale manager said "that when they got the vehicle delivers to them, the dealership put an inventory number on all of their vehicles, and when the salesman negotiates the number, he works their price base on the inventory number input in the system and make an offer, the problem is that they got the inventory mixed up from the beginning...blah, blah"...sound like a bunch of bullshits to me...,it was a heated argument for about 5mins, I was pissed and want to just storm out the door. But I played along with him and asked how to fix it, and I’m not interesting in knowing how **** up you guys did with the inventory number. Without hesitation, he asked if we can “help him out” by put down the differences (talking about 2G more). I was like, hell ******* no, told him and the salesman to go **** themselves and even if they agree to sell me the white vehicle at this point (without another 2G down) I wouldn't do business with them and we left. Never return....

BTW, they have the whole F&I process video recorded. And I recorded the whole thing with my phone too. I got the whole ******** on my phone. It wasn’t the best quality, I see if i can make it better and I will post it up so you all can enjoy!!!

What do you guys think? Did the dealership really make a mistake with their inventory numbers? Or they try to get money out of me? One thing I know for sure is that I tell all the people I know to NEVER come close to this dealership….DON’T DO IT!!!

Damn, sorry to hear that man.

I got f*cked by Universal City Nissan, in Los Angeles, CA too. I won't go into much detail about that, it will just get me too pissed off.

This is my first Nissan and the whole buying experience was a total nightmare, my last new car purchase was a BMW and the process was straight forward, no lies, no mixup ect. Very professional. Basically if you google top 10 dealer scams, pretty much Universal Nissan tried probably all of them out on me. I think i'm going through Costco the next time I buy a Nissan, even if I pay more.. :p

Sounds like they are full of it.

Yup. Dealerships are there to screw you. The dealership I bought the Z at tried to sneak in an extra $2,000 when I was signing the paperwork. I caught it. They said it was an honest mistake. Suuure!

Wow dude, ******* dealerships are sometimes scum!

Lou Fusz I've talked with many times on here and he is very honest.

I don't get why dealerships have to rip us off, I've fell into the trap with my Civic, but I was in desperate need of a new car.

Anyways man sorry to hear about this **** storm!

a dealer here tried to pass a used PG 6MT off to me as "NEW"
i declined

You did the right thing by walking out, they hoped you would cave in and pay the $ diff because of your new car excitement.
I had a verbal deal with Marazzi Nissan in Naples Fl. and then they added a 600$ dealer fee. I backed out

Went to Nissan of Brandon and spoke with General sales director directly and got my price with extras. (tint and lighted kicks)

I am never using a salesman again to buy a car. Get the GM's name, bypass a salesman and save the $

Good luck getting your car.

ps. I heard the GM I dealt with is gone, I hope it wasn't my fault..lol

are they a supporting dealership on here?

Did you get your deposit back?

Again post this in the Nissan North America Discussion Board on Facebook and find your regional Nissan Customer Service Rep. and email them too.

I did get my deposit back, better be else I’ll give them hell:shakes head:...!!!

what tit me even more were that I contacted their general manager the next day (after about 5 unsuccessful phone calls and numeric voice mails of course), i got through with the general manager but no surprise to me he was a totally **** just like his employees...his words weren't sincere, not even try to apologize, and sound like he doesn't even care about customer services. All he said that they have the same situation 2 or 3 times like that in a month....and repeatedly said it wasn't their fault (at least he try to cover up like that)... I was like, you're kidding me right, so you guys screw about dozen of people 2-3 times like that in a month, and wondering why your dealership is still in business right?...off course he doesn't seem to give a sh#t... and can't wait to get rid of my phone call....I told him that I want a letter of apology from the salesman and the sale manager, and possible from him as well. He promised but I never got any letter from them....except for a few enjoying service reminders from their services department....I ignored most of them but they're just kept coming, so the last time I write on their service letter and send it back telling them to go to hell because I did not buy any **** from them and stop bother me with all the worthless reminders again...haven't seen anything since!!!!!!

Oh, just a question, I got the whole situation recorded (audio), wondering if it's legal to post up here....

send this and the videoa to Nissan corporate headquaters.

Post it up on youtube man I'd love to see that. I enjoy car negotiating! And sounds like they went for the grand master trick of all tricks. Last yr I had a dealer try to tack on about $800 worth of expenses and I walked. They called me back wanting to make nicey nice and I told them they blew it. I'm a stubborn bastard and plus I would never give my money to someone who tried to pull a fast one on me.

I feel you but i work at a dealership and it is possible the inventory manager screwed something up people make mistakes and it happens. If you talked to them like your talking here and cursing at them no wonder they didn't want to help you. It sounds like they appologized at first and offered a solution they aren't gonna lose 2gs like that. If it were me in that situation and a mistake was made and you starte cursing at me I wouldn't want to help you either in fact Ive asked people to leave because of it. I haven't heard the recording or anything so I could be wrong but that's what I can gather by what you just wrote and all the sensored words.

I'd like to listen to the recording just to see what happend. I can see why you would be upset but again this stuff happens.. Sometimes it's an honest mistake sometimes it's not. I appologize beforehand if my analysis of your story was incorrect.

Yes, please post video!!

I think dealerships know when they are talking about a white car and can see blue in the paperwork. Im sure mistakes can be made but I think they were getting him all excited about a new car and had him do all the work hoping he would go with the new plan so as not to waste all that time. Just the fact that no paperwork was done when he went there during lunchwhen a deal was already made seems kinda wierd. Thats what the visit was for was to do paperwork but the stonewalled him and made him wait to see how bad he wanted a new car. They were playing him to get him into more money.

I'd simply call it a bait and switch. When I am buying a car, I have no problem with a dealership trying to charge me anything they want - that is if all charges are laid out in plain sight so I can see them. When they try to sneak things into the contract without saying a word...that's what pisses me off...and if I say no to something...it means no. It does not mean let's do some more negotiating.

I usually can avoid these things by simply stating when I go to a dealership that I will shop around at several dealerships and I want all your junk charges and any other crap laid out before I leave. I basically say give me the absolute bottom line before I leave here and if you are so sure it is the best deal I will get you should have no problem with me comparison shopping and I should be back to accept your deal then.

Just to play devil's advocate, you should have been more worried about matching the VIN up, not the color.

My Solid Red Nismo was in my Nissan's system as being Monterey Blue (There are no monterey blue nismos). I made them change the paperwork just so there weren't any issues later on. A few days later, I noticed they had a Black Nismo on the lot, and the system online said it was Blue as well. So I'm sure mistakes like this do happen.

I'm very sorry to hear what you've went though :(. Have you tried contacting our supporting DEALER from The370Z? They will work with you and make sure you get a great deal on your Z

DEALERS: http://www.the370z.com/the370z-com-vendors-sponsors/

Here's a good article. I don't want you to get in any trouble.

I got mine at John Marazzi. What I did was wait till the end of the month, when they had to close the books. I got mine with 21 miles on it (PW 6MT Sport - no nav) for 32k. Not a bad deal because they were trying to sell it for 36k. They had all the Sport+Navs at 40k lol.

Assuming thats a non-touring Sport you got...I dont mean to bring you down, but that wasnt that great of a deal :(. Invoice was closer to 30K on it.

Unless you meant 32k out the DOOR - THEN we're talkin' :)

i think that is bullsh*t also. anyway, sorry to hear that bro. hope u got everything solved in no time :(

In Texas, you can record a 2-party conversation without the other person being aware. A verbal agreement can also be binding. Good state to do business in heh.


When I was still shopping around for my Z back in June or July trying to pick a color and trim and test drive one I stopped by this dealership. I was already preapproved for a loan and we pulled up in my GF's G35 Coupe. When we get there I saw probably 5 barely 20y/o salesman standing outside smoking and talking. This was the warning that I didn't head unfortunately. One of the salesmen starts talking to me and I asked to go look at a Z and told him I want to sit in one at least. He shows us the row of about 5 Zs on the side of the building and then after I remind him, he goes in and gets the keys to one for me to sit in. I ask about a test drive and I am then told "We don't do test drives unless you're pretty much ready to buy." WTF is this crap?! Stupid :shakes head: I say eff it and ask to talk numbers so I can figure out some pricing and financing options in regard to what my monthly will be. Well this kid ends up not knowing ANYTHING about the car or financing and goes and gets his Manager. This guy comes in and just reminds me of Bernie Mac... Loud, pushy, better and smarter than me in his eyes, etc. I ask about leasing options and he says that I can lease the "Top-of-the-line model, you know, the 29k one" for about 600$/mo or something. I ask him to work up some financing numbers based off of down payment and 60mo/70mo so I know what I'm going to be looking at. He flat out REFUSES to try on that too. Just like the kid told me, he says that he doesn't want to mess with even rough financing numbers until I'm ready to buy. Also, as soon as the salesman sets me up with the manager, he takes off to start helping someone else. When the manager left, we were alone in an office for about 30 mins.

Basically these guys just came across as though they thought I owed it to them to buy the car. They did as little work as possible, lied to me about test drives and financing estimates, and just inconvenienced me and my GF for a couple hours.



Afterwards I went to Grubbs Nissan in Bedford and the guy I was dealing with set me up in a PW T/S/N 6MT for a test drive (decided on white once I finally saw this car) and got his financing guy to put together some estimates on financing based off of a couple different APRs and down payments. I later found out that they stayed an hour late helping me too.

I wanted to buy my car from Grubbs, but they couldn't find the Nismo for me so I went with another dealer that I was very happy with.

And did you go back to the first one and flaunt the car they didnt sell? Im kinda sh!tty like that, they piss me off, I come back and flaunt. They way I look at it, no matter what happens later you can never and I mean Never make up a lost sell, even if you sell the next for 2X as much. I think vendors and companies dont understand this. I kinda do theJulia Roberts prostitute movie and go back to the store that treated you like crap and show them what they could have had.

Damn, i wish we didn't have to purchase cars through dealerships. I had an issue where i purchased the Z and they PROMISED me 5 free oil changes. I got my first one, and that went well. 4k miles later, i go back for my next one, and they want to charge me a whooping 160 bucks for non-synthetic and 250 for Nissan ester oil.. I asked them about my other 4 free oil changes, and they asked for any written contract that states what they promised me. I had none.. which is my own fault. Even so, what the ****? I was pissed. I left immediately, with no thought of ever going back there for any type of service. Bought myself some Redline Ester Oil and a K&N Filter, diy 90 bucks.

This was at Alhambra Nissan.

did you get your salesman to talk to them on the second one? I guess you know now always get it in writing. But 250 is like double the price it should be for ester.

That dealership would have “lost me” at 102 miles on the OD……With all the sh*t that happened to you and your wife…..it really could have been an honest mistake! No dealership is going to sell a car at a loss…..they have to feed their family and survive like everyone else! I have experienced some of the biggest d*uchebags in the car business and I can usually weed them out…… but I believe the majority of them are good people just trying to make a living.

^^ Maybe it’s different in New England!

Nissan dealerships almost turned me off from the Z completely. I went through every Z dealership in the Portland area before finally finding one that wasn't either A) sleazy or B) lazy. Half of them seemed to care less if I wanted to buy something or not, none of them wanted to work with me via email/phone, and others were just full of jackasses, idiots or both.

I did finally find a decent dealership where they were fairly friendly and had what I wanted and dealt with me over the phone.

It was a completely different experience from when we bought my wife's Honda. We could browse the lot at our leisure and they did all the paperwork in advance so we didn't have to spend hours sitting in some dank finance office.

I don't need to be treated like royalty. Just treat me like a fellow human being.

Nothing better than making a scene and WALKING-OUT. When dealers are playing games I can walk out. NEVER have I been so hard-up for a car that I NEEDED to buy from a certain dealer.

When shopping for my last 2 vehicles, (Jeep and the Z) there was only 1 left within a couple hundred miles. Jeep was end of model yr and I walked out on that dealer 3x's until they called me back and stopped playing games. I was prepared to wait it out.

With the Z, there was ONE in the configuration I wanted. I called them up, drove down and was prepared to walk. The dealer was respectable, straight shooting and my negotiation was 5mins so I didn't have to walk :) If there was any game playing, I would have walked and waited until I found another dealer with the car I wanted.

When I was a kid (19), I was looking to lease an eclipse. I had a good job that paid well. Salesman and Mgr gave me a LEASE price of $800 with 3k down. I LOUDLY laughed and said $800??? I could BUY 2 of these POS cars for $800/mo. They quickly tried to hush me up as the other shoppers began to take notice. The Mgr. said, "Oh we have to throw that out there every time". I said Oh you HAVE to throw that out there to see if I'm a F-ing idiot? As I walked out the mgr had a few choice words and even jabbed me with the "you prob can't afford the car anyway" line... Real scum man. I'll never buy a mitsubishi and I've talked people out of ever going to that dealership. God I love negotiating!!!

All saleman, real estate agent..i never trust them..All bs that they give u..If i want something and if the price is not right..just walk away..i never listen to the bs they have to say..

If anyone has a complaint with their Nissan Dealership, you should state it in the questionnaire that is mailed to every new owner……Shop at the dealerships that have “Nissan Owner First Award of Excellence”. You can find on the internet the dealers who have been given this award.

They are all out to make as much from you as possible, they dont care about you just like we dont care about them. Im not trying to get a car for free but Im not paying their house off either. I play their game too and will walk away. When I bought my Z, I already had a preaproved loan from my bank and knew more about the car than the salesman. I told them to get me out of my 08 Audi TT they would have to come up with a very good deal. They knew I was serious and didnt really play any games, we haggled price of course but in the end I got a new interior, a free spoiler and good amount off the car, they still made a few bucks too. Trust me they have huge room to bargin with on new cars. Its our world we just have to remind them of that.

About the recording, they asked my permission to record when we stopped by to do the paper works at night that day, so I figured if they recorded me than I would have the rights to record them too???

I already got my 40th model through Bankston Nissan of Lewisville. Thanks to Probert_Nash, I took my VPP claim number and my salesman (Mike Vaughan) was a 1000 times better than anyone I have seen! Extremely sincere, the whole experience was pleasant. Never thought that I would like the experience of buying car that much!!!!

I wasn't really curse them out loud at the time...I really want to do just like that but it wasn't who i am!:tup:....how did you got the VIN number wrong though, assuming that the inventory number did get mix up??? Wan't the VIN number unique on each car?!!!! When you sell a car, aren't you suppose to look up the VIN number for the paper works part? Weren't all the car has window sticker with description and prices on them also?

Let say that we did not catch the color different at the time, what will happen? Are they suppose just to hang me the blue car after all the paper works done?:bs: If they hang me the white car and I drove home, what happen next?????:shakes head:


I agreed with all the members on here that they did try to get me excited about the new car, and then at the end sneak in the extra cost thinking I will just went alone because of all the troubles I went through....

:iagree:

we bought a Lexus in Plano Texas (Part Place Lexus), when we took delivery of the car, it's missing a function (back up assist). I contact the General Manger and he was extremely customer services kind of attitude. Apologize and end up special order a new vehicle for us (because this function can't be installed after market), that's an honest mistake my friend!!!.....unlike the general manager at that Grapevine, don't even want to try to apologize....Next time my wife want a new lexus, this will be the place I will return.:happydance:...

Bought mine at Bankston too. They were straight forward, quick, and no BS. I'd buy again from them. Can't comment on the service since I've been doing all the oil changes.

I did go get my hatch springs replaced there. The Service department did not reflect the ways of the Sales. I had to push the issue a little (no TSB out at the time), but it was put into motion with my first visit. Had to come back when the parts were in.

That's the dealership my brother works at. They have won national awards for customer service, awarded by GW Bush. If you have an old Lexus that you did not buy there you can still go by for some free coffee and some form of breakfast and they'll clean your car, for free.

See Below:
Park Place Lexus Receives 2005 Presidential Award for Quality and Performance Excellence
President George W. Bush and Commerce Secretary Carlos Gutierrez announced six organizations as recipients of the 2005 Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for quality and organizational performance excellence.

The 2005 Baldrige Award recipients are: Sunny Fresh Foods, Inc., Monticello, Minn. (manufacturing); DynMcDermott Petroleum Operations, New Orleans, La. (service); Park Place Lexus, Grapevine and Plano, Texas (small business); Richland College, Dallas, Texas (education); Jenks Public Schools, Jenks, Okla. (education); and Bronson Methodist Hospital, Kalamazoo, Mich. (health care)

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