Sorry to hear of your bad luck with this dealership, but asking for a letter of apology and recording the whole thing on your phone??? These actions don't sit well.

:iagree:
Yeah, my wife and I take the Lexus to the dealer for free car washes almost every weekend....got free copy, cappuccino, soft drink, and enjoying the feeling of being luxury:tup:

Is your brother work in the service department, next time i can request him so he can hook us up!:icon18:

Not really want anything from them, just want to see how they response to their "honest mistake", if it really was an "honest mistake" i would have see some form of responses???...about the record, first time ever I went to a deal and being ask permission to record when i sign the financial document, they were the first to do that...


Anyway, just want to wrap this up, want to make the story known. I don't really looking for something, I already got my Z and i'm happy:happydance:

Thank you all for taking your time out and read through such a novel long story....:tiphat:

they recorded him so he can record them. They do it fpr protection so we do it for protection. And if Tigers Ho's can ask for an apology than so can he.
Besodes recordong someone can amazingly make things happen in a different way if they know it.

The point was that it was the current prez. His caliber was not in question

He's a lead tech, just got his master ASE/Lexus cert. Only been there a few years. I guess our family is blessed with mechanically inclined people :rofl2::rofl2: I'm not sure what, if anything, he'd be able to do as he's not a Service Writer, he just gets his hours, and a lot of them.

I can and will always stand behind his competence though, so if you ever have issues I would see him. You won't be leaving dissatisfied, his cars don't come back again for the same issue.

A lot of people there only know how to work on Lexus/Toyota/Fuel Injected cars, it's unfortunately the way things are moving. He's had his hands on almost everything including GoPeds/MoPeds/RC/Dirt Bikes/Motorcycles/Jet Skis as well as cars from the 50's and up. I've got a lot of faith in my (slightly) younger brother, he's my backup plan when I have issues, lol.

I recorded my deal too. I bought it from Smithtown Nissan - 2nd best in USA - yet having a class action law suit against them for pulling yo-yo's on consumers. See my post:

http://www.the370z.com/nissan-370z-g...ed-prices.html

Anyway, the bottom line is, you need to be informed and smart and learn about all the scams they try on you before buying.

Bankston Nissan of Lewisville

this is where I have gotten my last 3 autos from great guys there!! Chad key(salesmen)
Paul F(GM), and Roger S.(sevrice dep)

These guys will go out of your way to make you happy!!!
As long as nissan keeps putting out cars and trucks i like i will buy form these guys!!

I bought my used '97 240SX from Bankston Lewisville back in '01. I was young and dumb and didn't get a great deal, but I never felt taken advantage of.

purdy much ALL dealerships are shady...however i kinda enjoy grinding out deals with the multiple "managers" that come out..hahah

I got my Max at Bankston Dallas, Z Bankston Lewisville. Have had 1 issue with them through out the years in service at Lewisville years ago. JJ my service advisor now works as a head mechanic, he knows and takes care of my cars well.

:iagree::iagree:

I also met Paul Francis when I bought my Z at Bankston Nissan of Lewisville. Can't say about their service department because I haven't take my car for service yet. Although they own me the first free oil change, and when I called their service dept asking about Nissan Ester Oil and they seem to not understand what i'm talking about, saying they will use Valvoline oil either 10W30 or 5W30 on the Z...?

You got scrxwed by Universal Nissan, I am getting scrxwed by Glendale Nissan, which is owned by the same scums. I bought a red 09' Nismo through internet sales. The negotiation and the sales process was very good. I know I could've worked them down $500 more on the price. But it wasn't worth my time. So I finally got it for $250 below invoice. The problem started the next day. I found the usual paint cracks near panel lines which is common on Nismos. The driver side floor panel cover was loose. And worst of all, the are really bad swirl marks all over the car. The dealership used a rotary buffer and f'd up my paint. So I went back right away and complained. They fixed the floor panel. I had to wait 3 weeks touch up paint for the paint chips to arrive. So finally they fixed the paint chips. They wanted to remove the swirl marks by polishing it again. I was like "not no, but hell no". So they approved for me to use my own detail person and reimburst me for the paint removal if I get an written estimate. I got an estimate different detail shops, and the cost was about $400. In the mist of complaining about the swirls (over a month), I found out they'd left the spring spacers from my front suspension. They should have been removed during sales. I was basically driving car for 500 miles without any front spring compression. So I wrote a complaint email with all the troubles I've had and forwarded it to the sales guy and asked him to forward it to the management. 2 weeks later, still no body contacted me. So I went into the dealership and complained again. The sales guy told me to write a letter and mail it to the General Manager. I wrote it. 2 weeks later, still no one contacted me. So I went in again and the sales guy told me to write to another general manager. So I told him no, and that he should get the manger to call me. I threatened to contact Nissan motors, and the better business bureau. Still took a week later before the executive assistant contacted me and offered me $100 and said no one charges $400 to remove swirls. So I threatened to tell the story to the whole entertainment industry which I belong to. Then she said she would get back to me. Now the service manager wants to look at my car next week. I know he is going to offer to take my car to their own body shop to fix the problem. The funny thing is that I've had a G35 coupe that this body shop repainted the bumper on. It looked like someone painted it in the garage. And they claim that's as good as factory paint.

I basically had the same annoying negotiations, which promptly ended when I printed out a list for invoice pricing of all the options and the car itself and told him "how about we start negotiating from here". His reaction was priceless too. He looked at it, looked at me and said "Where did you get this?"

BUT, they did try and eff me pretty bad to the point where it almost caused me to walk out on the hours I just spent getting the car a couple hundred below invoice. He told me his financing team can get me a great deal on a loan, "we have several banks we work with to get you the best rate!" Well, how convenient, huh? Now, I don't have a very extensive credit history, as I am under 25, and this was the first new car I have ever purchased, BUT I do have very good credit. So, he comes back to me and gives me a quote of something around 7.9% and said "this is a GREAT rate. You won't get much better than that on the market." Now, again, I'm no 60 year old veteran of purchasing cars, but a 7.9% APR isn't great. So, I told him I would consider it and be back to finalize the paperwork. So, I called him back and asked once more, 7.9% is the best you can do? Seems a little high. He assures me, its a great deal and they simply cannot find a lower rate after searching around. After telling him I would call him back, I walked right into my bank (Chase) and talk to a rep for a solid 20min. He gives me a quote of 4.1%. Now, I don't know what "banks" they are checking with, but you would think Chase would be one of them. And if not, you would think one of their numerous loan sources would be somewhere near what I got in a matter of 20min. So, I called Nissan again after I talked to the Chase manager. Once again he assures me, 7.9% is really good in "today's market". Right there I told him I just got 4.1% from Chase. He quickly says, "Oh, I didn't check with them! Let me see what I can do." Calls me back a half hour later and says, "Great news! I found a bank willing to give you a loan for 3.99%!" I actually laughed on the phone. This means to me that he either A.) did not talk to anyone and went with whatever bank he called first, B) purposely tried to eff me over with a bad rate. I told him I'd think about it. I honestly sat there and contemplated walking away on principal alone. But, I decided to stick with that dealership because I honestly did not want to go through negotiations with another dealership and I actually did get a decent price from them on the Z.

And the moral of the story is.....


get a pre approved loan from your bank and go in and say I have a preapproved loan for the price you showed him on the pape and say make it happen. Tell em dont worry about financing just get me this price or I walk.

What happened to the video?

I did something very similar. I got my credit score online. I looked at my bank's BEST interest rate available. That became my target. Just below invoice was my starting price for the car. I knew the term of loan I wanted. I had it all figured out. When it came time to deal, I laid it right down on the phone with my salesman, Jay. I said, "Hit these numbers, throw in a car cover and wheel locks, and I'll be down to buy it today." I had done months of research, test drove everything I wanted to try... I gave several dealers the chance to meet or better my price. I waited to the end of the month to buy, so they'd be ready to deal. I didn't play anyone's games and walked away several times. Jay was one of the few salesmen who was straight with me. The dealer even beat my interest rate by .25%.

So yeah, have your numbers ready. Or have a great loan in hand. Of course, cash is always best, but...

Well, I had every intention of going to my bank to see what they would offer me. Figured I might as well of had him check. Guess I did it backwards, haha. Oh well, live and you learn.

At least you were smart enough to do it, though. Saved yourself a ton.

I love how they do that. I was actualy thinking about trading my Z in for a SRT10 Ram (needed a truck more then a car but wanted power) They only wanted to give me $32K for the Z and the truck was $29K. I asked if they could either give me $35k for the car or drop the truck to $25K...they said no, i left...week later they called back and said we have a deal. I said "no thanks"

Or gotta love how they use the "well theres another person that is waiting for this car, if you dont buy right now it will be gone" Another dealership tried that on me and i said "ok well let the other guy have it" 3 months later the truck is sitting there.

You and your wife made the right decision.

Grammar police please!

When you actualy work for a Nissan dealership, you learn very quickly the inside reputation and the stories of many dealerships. Before I was married I worked for Bankston Nissan of Lewisville and they are good people. Before the ownership and management change, North Texas Nissan, about 10 miles up the road, was very shadey and had the Texas Comission on them. I was told by someone that they would make it seem like they are selling the car when in fact they are leasing it. A woman's payments were in the 800's for a Titan that was her work truck. They had her for 8000 miles a year and by the tim she found out that she was leasing she had already racked up 15k miles. Everyone has their good and bad stories about each dealership. The worst part about the business is that its hard to make consistant money right off. The ones that usually stay are the crooks who find a way to get paid or the very few that have made their reputation as the best, nicest, most helpful people like the ones on this board.

L2Read on that instance.

Spammer

It isn't too well known, but dealers pick up a lot of their profit in the "finance manager's" office. It isn't just from the extras they try to sell, it is from the finance rate. Dealers get a rate from a bank and then they mark it up, just like they do for cars. So what they offer you isn't the bank rate, it is the bank rate plus what they are able to get out of you. The bank takes the loan at the original rate, and rebates the difference to the dealer.

This sort of behavior is illegal in most other places. The auto industry lobby has kept Congress from including car sales in these consumer protection laws. It is always preferable for you to do your own loan shopping before seeing a dealer. Banks can't mark up loans arbitrarily like car dealers.

Now when you go to the dealer, if the quoted rate is more than the bank offered, finance through the bank. Don't give the dealer the business.

One other thing; on occasion a dealer will "sell" a loan below cost. If they can't close a deal because the loan payment is too high, the dealer can give you the loan below the rate the bank quoted them. They will pay the bank the difference (it's just a lump sum when the loan is closed). If you get quoted 4.1% and the dealer offers 3.99% they may be eating the few hundred bucks it costs to get the sale.

there's no doubt you need to do your homework with most dealerships...
though most are honest business people... just be careful.

unrelated but once when i thought my ac was out i took it to the local dealer.
it was a c5 corvette. anyway shop manager says i need complete ac unit
and it will be around 1500 bucks. i told him i would get back with him.

long story short took it to a friend of mine who worked on vettes at the time
popped the hood looked at it and say's hey dumb xss all you need is a 45.00
dollar belt!!! so know i double check everything.............

Where's the video?

DALLAS DEALERS ARE FULL OF GIMMICKS.

Before I bought the G I was shopping a 370z. My experiences were pretty bad trying to buy a Z. Pretty much all dealers load up the lots with NISMO and converibles. Pretty much those Z's are the years supply cuz those are the models that sell the slowest. Then they put 3 non sport coupes. 2 with manual one with automatic. The color options will be black white and grey. Then they throw in one touring sport coupe in manual at msrp.
They do this cuz they are hoping you will be interested in a AUTOMATIC with sporty color and sport package. That way they can order it and feed you a bunch of bullcrap about exclusivity and charges it may cost to get your car in if you want it in less than two months. Its a transparent anal ream they do on all customers here in dallas.
It was this cornball style of selling that made me walk into an infiniti dealership and see what was up?. I lucked out on a big year end sale and got the fully loaded S 7at 40k out the door. The touring sport was going to cost me 44k out the door. The G was a better buy in my opinion at the time. Though I do appreciate the performance of the Z. The dealers act like its the end all be all of sports cars. Truth is... as much as I love the Z, its not. At 40k plus, there are formidable options. Especially when you are modding.
I learned you need to buy at year end or the day the car arrives on the lot. Its the only time they are motivated to sell. The rest of. The year its rapefest.

Car dealerships for some reason just attract this type of dodgy business model, it is so common. They sit around all day with coffee thinking up new ways to bait and switch, and take advantage of people, often for the sake of an extra $500. The service departments are even worse than the sales department, we are just blissfully ignorant about what really goes on behind the garage doors. Like they fix your car in 20 minutes with a code puller and $5 part, and then charge you $450 for 4 hours of labor.

please please please tell your story!
 

http://www.facebook.com/pages/Nissan...93353330682538

i started this website to complain about my service at Grapevine Nissan, i can use all the support i can get!

I don't subscribe to facebook. One thing I didn't want to mention in your time of frustration though is this... Grapevine's Texas Nissan, Trophy Nissan and Clay Cooley Nissan have the worst reputations in DFW. Don't just walk into dealerships. Do your research! There's plenty of blogs and rip off reports that date back as early as 2003 up until a few weeks ago. I left out the mention previously because damage was done and it made no sense to rub salt in the wound.
These dealerships are always in drama and it is in your best interest to look up your dealer options online. Its your best weapon against these types of bad experiences.
Researching may not be a guarantee of avoiding bad service, but it will cut the risk by well over half. Remember you can find your car anywhere... but you can go to the dealer with a great rep and high volume sales to acquire the vehicle for you from the rip off dealer. Just some advice. :)

Good luck and G. Bless.

That definitely sounds like they were trying to screw you. I hate dealers that do business like that. When I bought my car, I got a phone call almost 2 weeks later saying that my loan rate had changed. They told me that the contract I signed was just a "pre-approval" and that my interest rate would go up. I told them that's ridiculous I have excellent credit, and if you give me a day I'll have a new loan prepared from a different lender. Needless to say, they called back 2 hours later saying that everything is OK and nothing on the contract will change.

I later did some research on this and this scam is called the "yo yo scam". The dealsership delivers the car and later calls you back to get you to come back in and sign a new contract.

Ive been to the Grapevine Nissan, you are right, they are terrible. I spent about 30mins negotaiting a 370 and the salesman told me that they could only negotiate on the MSRP price of the car and that negotaiting from the invoice price was illegal. When i walked out the sales manager chased me to my car and tried the same thing with me. told me to go back in and they would give me a great deal. After another hour or so, the final total was over MSRP, because of dealer add ons and what not. I told them to go f*** themselves. I will never do business with Grapevine Nissan. But if i have some time to kill and am around that area, i will go and waste some of that salesmans time.

I just think to myself..if they treat me this way before I buy how will they treat me if there is ever a problem.. best you didnt buy from them..

For whatever reason, the basic dealer business model is to screw you around as much as possible and get the most money out of you. They probably figure that "repeat" customers are a very small percent of their business, so they have one and only one chance to get your money. This however is the most bold screw you scam I have heard of. That extra $2k probably doubles their profit on the car, keep in mind, that's a big deal otherwise they wouldn't have spent so much time making the effort. I'd love to sit in on a pre-opening staff meeting at this dealer. They must work pretty hard to come up with these "honest mistakes" and confusion. They try to get you to invest a lot of time and hopefully emotion such that the $2k, primarily effect on payments, isn't worth your trouble.

ok, believe it or not I personally have made this mistake before. sometimes when we press save on the computer system, we run off and assume it worked, when in actuality it didnt.
my dealership uses the same computer system, and I constantly have to double check my vins when i sell a car :(

so OP, i doubt they were trying to screw you, knowing that you would (obviously) notice it was the wrong color when you took delivery. Surveys are too important for something that obvious

If they didn't try to screw him, they didn't do a good job of trying to salvage the situation either. This is not the first time I've seen a dealership "make a mistake" then do a poor attempt to cover it up.

I know people are out to make money but you don't have to blatantly screw customers with bait and switch tactics, useless or high priced addons that "come with every car" or just straight bad customer service.

Best thing you can do as a customer is to be informed and do research. The most trouble I've had is usually with the finance departments. If you don't come in with your own loan or paying cash, prepare to be bent over...

ok, every_______single_______corporate________dealersh ip______has_________adds,
and they usually pull their pants down when it comes to discounting them, so get over it :tiphat: it will not go away, it will not stop, it will never change. there is no longer any reason to complain about adds.

as far as them trying to fix it, the OP told them to ****( off, so why would they bother risking a bad survey to appease him at that point. in todays car sales world, surveys are more important than individual sales

lol I know you're a sales guy so you're going to try to sell me on why I shouldn't complain about ađding useless options I don't want and have me pay for it at a "discount" price.

Not every dealership has adds, the dealership I bought my Z didn't have any on the car nor did they try to sell me any. The only thing they tried to do was push extended warranties through the finance department and I expect that. I don't mind if they try to sell me something but if I refuse, they need to accept that.

What does piss me off is the fact that some dealerships don't even give you a choice and expect you to pay at least a portion of this stuff that you don't want. Regular folks that don't know better get ripped off for stuff they don't even need and don't even add value to the car.

It's one thing if it's from the manufacturer, but if you're going to slap on some tints I don't want or some "paint protection" that costs $500, that's just a rip.

You're still defending the dealership in the OP? seriously? first of all, he said he listened to their side of the story and told them to **ck off when they wanted him to pay when they're the ones that made the mistake on the price. I would have reacted the same way.

Bottom line is, there are good and bad dealerships and everyone on this forum should be informed and know what to look out for. The fact that these dealerships will never change, doesn't mean we should all just accept it.

Just read this story but not the whole thread. Wow that is such a shame!

I had an amazingly comfortable experience at Don Davis Nissan in Arlington. Of course they had stuff on the car I didn't care for such as lit door sills and mud guards but I didn't end up having to pay for them. The salesman actually knew details about the Z which I thought was amazing.

I tried Bankston and Courtesy first and they definitely played all the normal shady dealership games. Felt like I was a piece of meet among hyenas. Courtesy even tried to convince me that there wasn't a Black 6MT Sport Package within 300 miles so I should just pony up the $$ for the Black AUTO Touring they had. It was about $9k more than the car I ended up finding the next day 30 miles away (black sport 6mt).