Need advice dealing with stealership

Red__Zed · 08-03-2010, 12:19 PM

..

Zaggeron · 08-03-2010, 12:32 PM

When he returns the car to fill the rest of the engine oil, make sure the "request for work" the service associate fills out indicates the reason. That way at least the issue is documented and if the engine develops problems later, you have documentation.

zZSoCalZz · 08-03-2010, 12:48 PM

Quote:

Originally Posted by Zaggeron

When he returns the car to fill the rest of the engine oil, make sure the "request for work" the service associate fills out indicates the reason. That way at least the issue is documented and if the engine develops problems later, you have documentation.

Yes, documents and receipts are very important.

m4a1mustang · 08-03-2010, 12:51 PM

Someone here had a similar problem with his son's 370 after a botched oil change. He ended up getting free service and extended warranty, I think.

Jeffblue · 08-03-2010, 01:00 PM

damn... i'm getting nervous. i have 3k on the odometer, almost time for my first oil change. i'm scared to take it to the dealer based on all these horror stories, and i'm scared to do it myself based on these other stories of peoples jack stands falling and them dying.

Liquid_G · 08-03-2010, 03:16 PM

^^ seriously?

FuszNissan · 08-03-2010, 03:24 PM

Call Mazda Customer Service, call the Service manager, and see if you can get a 10year 100,000 mile warranty to cover the engine and the car. I think you can at least get that out of the dealership.

Jeffblue · 08-03-2010, 03:39 PM

Quote:

Originally Posted by Liquid_G

^^ seriously?

i never thought twice about having my oil change done at a dealership. its what i've always done, but i've read a lot of stories recently

Liquid_G · 08-04-2010, 09:06 AM

Quote:

Originally Posted by Jeffblue

i never thought twice about having my oil change done at a dealership. its what i've always done, but i've read a lot of stories recently

At least you are starting to see the light... Don't waste your time/money going to the dealer for something so simple.

Rhinetom · 08-04-2010, 12:59 PM

I would ensure the owner of the dealership is aware of what happened. Have him/her give you a signed letter stating they will be responsible for any adverse actions concerning the vehicle. Also, contact the BBB and let them know what happened. You should be OK.

08-03-2010, 12:19 PM	#1 (permalink)
Red__Zed A True Z Fanatic Join Date: Jul 2010 Location: window seat Posts: 28,940 Drives: Mostly on two wheels Rep Power: 119	Need advice dealing with stealership .. Last edited by Red__Zed; 07-06-2015 at 08:36 PM.

08-03-2010, 12:32 PM	#2 (permalink)
Zaggeron A True Z Fanatic Join Date: Jan 2010 Location: Austin, TX Posts: 1,951 Drives: '10 370ZR '13 BRZ Rep Power: 18	When he returns the car to fill the rest of the engine oil, make sure the "request for work" the service associate fills out indicates the reason. That way at least the issue is documented and if the engine develops problems later, you have documentation. __________________ 2010 Platinum Graphite 370z Roadster:Touring/Sport 2013 Subaru BRZ Limited

08-03-2010, 12:51 PM	#4 (permalink)
m4a1mustang A True Z Fanatic Join Date: Feb 2009 Location: Northern VA Posts: 55,385 Drives: on two wheels Rep Power: 6962	Someone here had a similar problem with his son's 370 after a botched oil change. He ended up getting free service and extended warranty, I think. __________________ - Steve Zs & Coffee - Saturdays at 10AM in Fairfax, VA and Columbia, MD (Click the banner!) LIKE us on Facebook!

08-03-2010, 03:16 PM	#6 (permalink)
Liquid_G A True Z Fanatic Join Date: Aug 2009 Location: Chicago Burbs Posts: 1,439 Drives: 09 370z Supercharged Rep Power: 43	^^ seriously? __________________

08-03-2010, 03:24 PM	#7 (permalink)
FuszNissan A True Z Fanatic Join Date: May 2009 Location: St. Louis Posts: 14,275 Drives: Pure Sex Rep Power: 541	Call Mazda Customer Service, call the Service manager, and see if you can get a 10year 100,000 mile warranty to cover the engine and the car. I think you can at least get that out of the dealership. __________________ Mods: Too Many to list! LouFuszNissan ZDAYZ 2012

08-03-2010, 01:00 PM	#5 (permalink)
Jeffblue A True Z Fanatic Join Date: Dec 2009 Location: NY Age: 36 Posts: 9,192 Drives: Z32TT & 335xi Coupe Rep Power: 37	damn... i'm getting nervous. i have 3k on the odometer, almost time for my first oil change. i'm scared to take it to the dealer based on all these horror stories, and i'm scared to do it myself based on these other stories of peoples jack stands falling and them dying.

08-04-2010, 12:59 PM	#10 (permalink)
Rhinetom Base Member Join Date: Sep 2009 Location: United States Posts: 92 Drives: 09 370Z auto, red Rep Power: 15	I would ensure the owner of the dealership is aware of what happened. Have him/her give you a signed letter stating they will be responsible for any adverse actions concerning the vehicle. Also, contact the BBB and let them know what happened. You should be OK.

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