!!For 370Z Owners with the Stuck Hatch Release Issue!!

pulpz · 01-19-2010, 03:43 PM

I just don't understand how this issue could affect a person's position on brand loyalty. Granted this is really a sill yissue that should hav enever come up, but it's not tha tbig of a deal. On a scale of 1-10 this is no greater than a 1, I'd be hard pressed to imagine a problem that was less significant that would necessitate a trip to the service dept.

But to each there own.

StillenZ · 01-20-2010, 06:32 PM

LOL... so I have been sitting here reading this thread for the past month or so... thinking to myself, "man it must suck to be those guys who go to get it fixed and either can't because of stubborn dealer or can't repeat the issue."

Up until today I would have said that my hatch sticks 90% of the time. Well, today I went to the dealer for an oil change and told them to check it out. They thought that I was just plain stupid. I went to pick up my car and the service manager sat there and opened and closed my hatch about 50-75 times..YOU HAVE GOT TO BE KIDDING ME!!!.. it worked perfectly every time.... and never, ever works perfectly.

FML

WShade · 01-20-2010, 07:30 PM

I know I am going to get flamed, but that is why I am just going to buy the replacements. I do not have the time to deal with we "could not replicate the problem" excuses.

ltp · 01-27-2010, 01:40 PM

Went to the dealer for maintain service and was told that Nissan just came out an TSB the sticky hatch problem.
The dealer is ordering a new set of springs for me at no charge.

Mark5092 · 01-27-2010, 02:06 PM

Quote:

Originally Posted by ltp

Went to the dealer for maintain service and was told that Nissan just came out an TSB the sticky hatch problem.
The dealer is ordering a new set of springs for me at no charge.

My dealer called today and informed me of the TSB and that my parts were ordered.

CAN-ZED · 01-28-2010, 08:06 AM

Quote:

Originally Posted by ltp

Went to the dealer for maintain service and was told that Nissan just came out an TSB the sticky hatch problem.
The dealer is ordering a new set of springs for me at no charge.

Does anyone have the actual TSB #
I called my dealer last week and he said there is nothing he is aware of for this issue, said he checked with Nissan tech line

theDreamer · 01-27-2010, 02:07 PM

I might stop by a dealership, can I go to any dealership (the one I bought my Z from is 45 minutes away)?

vipor · 01-27-2010, 02:48 PM

Quote:

Originally Posted by theDreamer

I might stop by a dealership, can I go to any dealership (the one I bought my Z from is 45 minutes away)?

I had mine done at a different dealer.

theDreamer · 01-27-2010, 02:49 PM

Quote:

Originally Posted by vipor

I had mine done at a different dealer.

Sounds good, never really have had to deal with service departments, so hoping this is something I can just walk in on them, ask about it and leave after they order it.

wishihadnav · 01-27-2010, 02:10 PM

nice to know theres a TSB on this..my local stealorship is tring to charge me.

coaster · 01-27-2010, 02:47 PM

I just got back from having my car serviced and talked to them about the issue. At first, the tech told me he could not reproduce the problem. So when I got my car back, I talked briefly with the Service Consultant, and he told me that there was a TSB available and that I will have the replacement parts next week. Woohoo. Let me see if I can get the TSB from him. Maybe there is some hope for this issue!

vipor · 01-27-2010, 02:50 PM

Yep, just don't back down. Now that the TSB is out (so it seems) it should be easy.

coaster · 01-27-2010, 06:22 PM

Hey guys, I just asked my service consultant to fax over the TSB. The Classification number is BT10-004 and the Reference number is NTB10-014. AS stated before, the part number is 84415-1EA1E. Hope that helps.

antman22 · 01-27-2010, 06:30 PM

So, if we take all that info to the svc dept, they should be able to order the parts and let us go on our merry way?

coaster · 01-27-2010, 06:47 PM

Quote:

Originally Posted by antman22

So, if we take all that info to the svc dept, they should be able to order the parts and let us go on our merry way?

That should be the case. One note though. On the TSB, it states that the applied dates are for "Vehicles built before Obtober 6, 2009". Just a heads up.

View Poll Results: Does your rear hatch get stuck?
YES (ALL THE TIME!!!)	403	38.82%
YES (Sometime)	452	43.55%
NO (Never!)	183	17.63%
Voters: 1038. You may not vote on this poll

01-19-2010, 03:43 PM	#1 (permalink)
pulpz Enthusiast Member Join Date: May 2009 Location: Dayton, Ohio Posts: 281 Drives: 09 PG 370Z Sport 6MT Rep Power: 17	I just don't understand how this issue could affect a person's position on brand loyalty. Granted this is really a sill yissue that should hav enever come up, but it's not tha tbig of a deal. On a scale of 1-10 this is no greater than a 1, I'd be hard pressed to imagine a problem that was less significant that would necessitate a trip to the service dept. But to each there own. __________________ 2016 Cayman GTS 6MT / 2017 Q60 Sport / 2012 Acura TL SH-AWD / 2015 Lexus IS 350 AWD F-Sport (Sold) / 2009 PG 370Z Sport 6MT, (Sold) / 2003 SS 350Z Enthusiast 6MT (Sold)

01-20-2010, 06:32 PM	#2 (permalink)
StillenZ Enthusiast Member Join Date: Oct 2009 Location: Indiana Posts: 283 Drives: 09 Nissan 370Z Red M Rep Power: 16	LOL... so I have been sitting here reading this thread for the past month or so... thinking to myself, "man it must suck to be those guys who go to get it fixed and either can't because of stubborn dealer or can't repeat the issue." Up until today I would have said that my hatch sticks 90% of the time. Well, today I went to the dealer for an oil change and told them to check it out. They thought that I was just plain stupid. I went to pick up my car and the service manager sat there and opened and closed my hatch about 50-75 times..YOU HAVE GOT TO BE KIDDING ME!!!.. it worked perfectly every time.... and never, ever works perfectly. FML __________________ Stillen Dual Exhaust / Stillen Gen 3 Intake / Stillen Headers / Eibach Pro-Kit / Euro Fog Lamp / 1000W JL Audio Amp / 2 - 12' JBL P1222's / Pioneer In-dash Nav

01-20-2010, 07:30 PM	#3 (permalink)
WShade Track Member Join Date: Jan 2009 Location: San Antonio, TX Posts: 765 Drives: 09 370Z T/S/N Rep Power: 188	I know I am going to get flamed, but that is why I am just going to buy the replacements. I do not have the time to deal with we "could not replicate the problem" excuses. __________________ Q50S Q60 RS400

01-27-2010, 01:40 PM	#4 (permalink)
ltp Base Member Join Date: Jan 2009 Location: Nothern California Posts: 165 Drives: 370Z Black on Black Rep Power: 17	TSB for 370Z stuck hatch came out today Went to the dealer for maintain service and was told that Nissan just came out an TSB the sticky hatch problem. The dealer is ordering a new set of springs for me at no charge.

01-27-2010, 02:07 PM	#7 (permalink)
theDreamer A True Z Fanatic Join Date: Feb 2009 Location: Texas Posts: 30,879 Drives: 370z Rep Power: 4211	I might stop by a dealership, can I go to any dealership (the one I bought my Z from is 45 minutes away)? __________________ theDreamer's Z // Fast Intentions // Uprev // GTM // HKS // TEIN theDreamer's Silvia // URAS // GREDDY Houston Zs // Facebook // Twitter // Instagram

01-27-2010, 02:10 PM	#10 (permalink)
wishihadnav A True Z Fanatic Join Date: Nov 2009 Location: 90090 Posts: 1,851 Drives: Force Fed Nismo Rep Power: 184	nice to know theres a TSB on this..my local stealorship is tring to charge me.

01-27-2010, 02:47 PM	#11 (permalink)
coaster Base Member Join Date: Dec 2008 Location: San Jose Posts: 249 Drives: 09 370z PW 6MT Rep Power: 17	I just got back from having my car serviced and talked to them about the issue. At first, the tech told me he could not reproduce the problem. So when I got my car back, I talked briefly with the Service Consultant, and he told me that there was a TSB available and that I will have the replacement parts next week. Woohoo. Let me see if I can get the TSB from him. Maybe there is some hope for this issue! __________________ Cars owned: DC2/AP1/NA2/FG2/Z33/Z34/R35

01-27-2010, 02:50 PM	#12 (permalink)
vipor A True Z Fanatic Join Date: Aug 2009 Location: Euless, TX [ DFW ] Age: 43 Posts: 13,531 Drives: Nismo 09-0183 QAB Rep Power: 50	Yep, just don't back down. Now that the TSB is out (so it seems) it should be easy. __________________ 2009 NISMO # 0193 \| QAB \| Albums! \| 05.04.10 (Dynojet) 291.94hp/248.28tq Oil Cooler (DIY) \| Custom Headlights \| GTSPEC Braces \| F.I. Long Tube Headers

01-27-2010, 06:22 PM	#13 (permalink)
coaster Base Member Join Date: Dec 2008 Location: San Jose Posts: 249 Drives: 09 370z PW 6MT Rep Power: 17	Hey guys, I just asked my service consultant to fax over the TSB. The Classification number is BT10-004 and the Reference number is NTB10-014. AS stated before, the part number is 84415-1EA1E. Hope that helps. __________________ Cars owned: DC2/AP1/NA2/FG2/Z33/Z34/R35

01-27-2010, 06:30 PM	#14 (permalink)
antman22 Track Member Join Date: Dec 2009 Location: Dallas TX Posts: 597 Drives: 09 PG 370z 7AT Rep Power: 17	So, if we take all that info to the svc dept, they should be able to order the parts and let us go on our merry way?

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