My vehicle delivery nightmare.

NissanMike · 06-24-2009, 12:52 PM

I am not sure what everyone is so angry about...decals?(prep dept. puts them on all inventory), car being displayed on a website that has not been delivered?(perfectly legal by the way), not being shown features on car?(was the dealer even asked?) At some point you have to ask yourself if being a "whistle blower" is really worth the effort for the return. There are hundreds of...make that thousands of forums just like this one that are riddled with trivial complaints from people with nothing better to do. I appreciate your service to this great country and applaude your wife for giving you the support you obviously deserve...but don't create a mountain out of a mole hill.

ENT-Z · 06-24-2009, 01:39 PM

Quote:

Originally Posted by NissanMike

I am not sure what everyone is so angry about...decals?(prep dept. puts them on all inventory), car being displayed on a website that has not been delivered?(perfectly legal by the way), not being shown features on car?(was the dealer even asked?) At some point you have to ask yourself if being a "whistle blower" is really worth the effort for the return. There are hundreds of...make that thousands of forums just like this one that are riddled with trivial complaints from people with nothing better to do. I appreciate your service to this great country and applaude your wife for giving you the support you obviously deserve...but don't create a mountain out of a mole hill.

Welcome to the forum, nice first post

I get mad when people treat me poorly as a customer but irrate if they mistreat my wife when she is representing me (I'm not military, but with my job in the past she had to do a lot of the business for me/us because I couldn't be available). Your letter was well laid out and conveys your points appropriately.

I agree with the poster who recommended you make an appointment with the owner and arrive in your uniform. You do deserve a little better treatment than the average citizen in my opinion and the average citizen does not deserve the treatment they gave your wife and you.

BrianUSMC · 06-24-2009, 04:07 PM

Quote:

Originally Posted by ENT-Z

Welcome to the forum, nice first post

I don't think NissanMike got your sarcasm with that. Or maybe it was just me!

FuszNissan · 06-24-2009, 02:06 PM

Quote:

Originally Posted by NissanMike

I am not sure what everyone is so angry about...decals?(prep dept. puts them on all inventory), car being displayed on a website that has not been delivered?(perfectly legal by the way), not being shown features on car?(was the dealer even asked?) At some point you have to ask yourself if being a "whistle blower" is really worth the effort for the return. There are hundreds of...make that thousands of forums just like this one that are riddled with trivial complaints from people with nothing better to do. I appreciate your service to this great country and applaude your wife for giving you the support you obviously deserve...but don't create a mountain out of a mole hill.

I am going to go out on a limb here....but are you the Sales Manager?? I don't think the point is just about the decal. But since you mention it. A decal cost what $2.00-$7.00. Seems silly to upset a customer over a $5.00 Decal. Every service customer on average is worth $150,000-$200,000. * Based on NADA* So basically by not doing a proper delivery that takes an hour to do; and by putting on a $5.00 decal, just costed the Dealership $150,000. Because I am pretty confident that he would have done all of his service work with the Dealership if this would have all gone down the way it should have. Just my .02

NissanMike · 06-24-2009, 02:14 PM

Quote:

Originally Posted by FuszNissan

I am going to go out on a limb here....but are you the Sales Manager?? I don't think the point is just about the decal. But since you mention it. A decal cost what $2.00-$7.00. Seems silly to upset a customer over a $5.00 Decal. Every service customer on average is worth $150,000-$200,000. * Based on NADA* So basically by not doing a proper delivery that takes an hour to do; and by putting on a $5.00 decal, just costed the Dealership $150,000. Because I am pretty confident that he would have done all of his service work with the Dealership if this would have all gone down the way it should have. Just my .02

Hey Fusz, I am not but I was once in the car business and I agree with you that customer service is important. You gotta admit that sometimes the customer can be ....well you know what I mean. It sounds to me like alot of this got blown way out and like I said before seems trivial.

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06-24-2009, 12:52 PM	#1 (permalink)
NissanMike Base Member Join Date: Jun 2009 Location: Georgia Posts: 3 Drives: 09 370Z Rep Power: 17	I am not sure what everyone is so angry about...decals?(prep dept. puts them on all inventory), car being displayed on a website that has not been delivered?(perfectly legal by the way), not being shown features on car?(was the dealer even asked?) At some point you have to ask yourself if being a "whistle blower" is really worth the effort for the return. There are hundreds of...make that thousands of forums just like this one that are riddled with trivial complaints from people with nothing better to do. I appreciate your service to this great country and applaude your wife for giving you the support you obviously deserve...but don't create a mountain out of a mole hill.