Quote from his letter:
"Upon setting up delivery with the Sales Manager, (name deleted for this the370z.com post)"

This was repeated every time the sales manager was mentioned...

:roflpuke2:

that dealer rep went down.....still not cool how they treated her....what was they went out of there way??

what they do extra, selling a car, thought that was what they do.....
they didn't wait for him to come back and pick it up, the wife came and got it and the decal thing was just plain stupid.....i was ready to refuse the G if a decal was on there.

The dealership I bought mine from said they don't put any decals or even front plates (in texas, they are rerquired) on Z's, because they know their customers won't want to see them on the car when they come pick it up.

over here, the guy pranked me by holding a drill and the front plate bracket....
was goin to beat him cause just signed for delivery...lol...then he said he wouldnt dare drill holes...front plates not issued here

Wow..this totally sucks.
I did also. Thanks for the link Socal.

Since this form is their own, I am not sure how much affect this will cause. But a newspaper article would be great! Have your local newspaper publish a small story for you. Newspapers LOVE posting stuff like this. I am going to look around and get you some "important" email addresses that you can send this letter to for "immediate effect" ;).

Your not getting the point!
 

My hole point on the decials is: I think it is very silly to wien about it, in the letter he says the only reason that they didnt put the decail on was beause that military auto source thing called the dealer. I dont think some out side merchant can tell a dealer what to do. I think the guy complaining about the dealer is crazy from jump street. Think about what else he complains about, when his wife went in to get the car and they had everything ready for her and gave her the keys without any hassel! He complained because they didnt check her id, hell if they would of then he would of complained about that. Look, i am all about the military! My brother and father both serve, i would be too if it wasnt for a football accedent. I just thing he is pulling the "im in the service so i need special treatment card" way to much in the letter. I do agree about the guy saying that he is not a customer to be wrong, not cool! But everything else..."cry me a river".
:stirthepot::ughdance:

I am not sure what everyone is so angry about...decals?(prep dept. puts them on all inventory), car being displayed on a website that has not been delivered?(perfectly legal by the way), not being shown features on car?(was the dealer even asked?) At some point you have to ask yourself if being a "whistle blower" is really worth the effort for the return. There are hundreds of...make that thousands of forums just like this one that are riddled with trivial complaints from people with nothing better to do. I appreciate your service to this great country and applaude your wife for giving you the support you obviously deserve...but don't create a mountain out of a mole hill.

not getting the point either...if the guy said he wants no decals...then they should just do it instead of saying it's impossible....explain how it's impossible to me

and calling her not a customer......stupid dealer...if she's not a customer, she would not have picked up the car...

Welcome to the forum, nice first post :shakes head:

I get mad when people treat me poorly as a customer but irrate if they mistreat my wife when she is representing me (I'm not military, but with my job in the past she had to do a lot of the business for me/us because I couldn't be available). Your letter was well laid out and conveys your points appropriately.

I agree with the poster who recommended you make an appointment with the owner and arrive in your uniform. You do deserve a little better treatment than the average citizen in my opinion and the average citizen does not deserve the treatment they gave your wife and you.

I am going to go out on a limb here....but are you the Sales Manager?? I don't think the point is just about the decal. But since you mention it. A decal cost what $2.00-$7.00. Seems silly to upset a customer over a $5.00 Decal. Every service customer on average is worth $150,000-$200,000. * Based on NADA* So basically by not doing a proper delivery that takes an hour to do; and by putting on a $5.00 decal, just costed the Dealership $150,000. Because I am pretty confident that he would have done all of his service work with the Dealership if this would have all gone down the way it should have. Just my .02

Thanks for the welcome. I don't think it is right to be treated any different because of your chosen profession but if it had to be anyone it should be our military. My question is why didn't Brian buy from a local dealer? Having purchased many cars in my life I know you will get preffered service where you buy...Right or wrong? I am sure everyone has had a bad day here or there...we ARE human afterall. This economy needs a boost in business not our finest buying Japanese products anyway. Life is short...don't dwell, move on Brian and enjoy your new Z!!!

^^^ so what you are saying is that non local dealers are crap dealers.....how does this make sense??
the dealer messed up and is cocky....and it was local...lol


the guy will drive out of his way to service the Z at another dealership

Hey Fusz, I am not but I was once in the car business and I agree with you that customer service is important. You gotta admit that sometimes the customer can be ....well you know what I mean. It sounds to me like alot of this got blown way out and like I said before seems trivial.

I understand what you are saying, but tell an Owner that 150,000.00 of his money gone is Trivial

We have all made mistakes before, I don't see anybody A. Caring B. Trying to correct the situation

the customer wasn't asking for an arm and a leg.....

dealerships can be stubborn sometimes




oh yea, Fusz...when i say dealerships can be...or are...i don't mean you...lol

He is deployed right now, you can't expect him to buy from a local dealer where he is.

bottom line is that this dealership represents Nissan, and couldn't even offer up common courtesy on delivery of this vehicle, let alone meet expectations of the customer or manufacturer.

Also, whoever said who cares if they didn't ask for ID?? How about I go to your bank and ask for $40,000 out of it and they don't ask who I even am and just hand over the cash? :gtfo2:

bashing each other on here isn't doing anything.....i'll wait til Brain posts an update, then i'll check back...

all people are created equal
 

Apparently not....
This guy thinks he can buy a car from an online impersonal internet company and the dealership that accepts the courtesy delivery is expected to jump through hoops... for what! Oh he’s in the military that’s why. it doesn’t matter how this dealership treats everyone else its how they treated the soldier that did not even buy from them. Don’t get me wrong people in the military should be respected but should they be treated any better than a janitor or a postman or a salesman, etc. see all of us make the world go round and we are all just as important as the next. I say all of this because I bought a car from this dealer and had the most outstanding experience, but you all don’t care about that do you?? Its only the bad news people want to hear and post on forums. Fusz you can back this up “its not always the retailer that causes the bad experience, sometime the customer causes it for themselves.”

Wow, three new members all having a "good experience."
My thoughts are he had a few simple request and the fact the dealer could not follow through is just wrong. I told my salesman to not install a front plate, he said they usually do but since I request he made sure they did not. The fact they did not check any ID or verification with the wife is wrong no matter which way you write it. Anyone could have come in and picked up that car; now what are the odds, probably low but still possible.

AK, any chance you can get IP's on the 3 people that all of a sudden showed up on our forum saying they had great experiences with this place? $10 says they are all coming from that dealership. (joke btw AK, no need :) )

This dealership got paid a fee to "deliver" the car through a military program. I would have expected the same "delivery" I would get with any other new car purchase.

This isn't because he is military, it's because the dealership didn't treat a citizen with the common courtesy you would expect from a service industry. He is within his rights to put a complaint in writing, and post it where ever he feels will get his point across. Anyone on our forums reading this won't take their business to this dealership, which is about all he can ask for (besides an apology to his wife) at this point.

There are cases in which I can agree with you. But this is not one of those cases. I am just beating a dead horse here. But define a "courtesy delivery"
I don't think you will find, throw someone the keys in the definition. This can go back and forth all day long, but in the short, the dealership just lost a lot of money in service, because the salesmanager didn't feel that they should have cared becasue they didn't get the sale. I am not going to comment on this anymore. You can look at it at every angle, bottom line, the Dealer and Nissan may have just lost a customer for life.

Interesting..............lol.........all out of nowhere

http://i422.photobucket.com/albums/p...e007/bogus.jpg

It has nothing to do with rather he was military or not! It called common decency, and they couldn't be bothered because Brian wasn't "their customer"...They got paid to take the car and give it to the person that had already purchased it, so technically he is a "customer" considering he put money in their pockets. He might even be considered the best kind, he didn't even require any work really. :rolleyes:

I can't believe people are on here calling Brian's complaints trivial and saying his concerns aren't a big deal. Not to mention saying he feels he deserves special treatment b/c he's in the military.

I'm not going to go through and address all the points, as others have mostly taken care of it and because it's a waste of time to argue if people read the facts and still feel the way they do. Just wanted to throw some more support for the "this is BS" camp.

Sorry you went through this, B.

Brian is here....just reading all the crap i guess


Currently Active Users Viewing This Thread: 17 (15 members and 2 guests) nogoodname007, bone, BrianUSMC, Caravanshaka+, ConchZ2, FuszNissan, g24, Jnukem99, kevr6, KidD, Mike, NissanMike, sasjustgotaz, TacoZ, u155282

I love how there is still no apology, just more blames from the dealer.

Want to run for the government next?

checked my screen shots up there...lol

chaos in this thread

Rumble in the ZODA!
 

Hey guys,

First of all, I just coined ZODA "Z Owner's Driver Association" for us to use. We all belong to the ZODA whether that be literal or wishful, by virtue of forum membership. Sorry it has been a busy day with Ops, but I want to clarify a few things:

1. I emailed John Butts b/c he is the General Manager of Vaden's string of dealerships I was told. He is NOT the Sales Manager I was referring to. So new guy = wrong.

2. I am not pulling the military card thing. Did anyone see any "I am in the military and deserver better" remarks? I did, however, point out that I am deployed presently and it was not feasable for me to take delivery of the car myself. New guy 2 = wrong.

3. The 'internet' company I used is allows me to order a vehicle to my specs, no worry of it being test-driven roughly prior to my purchase (I didn't want a car with it's first 50-100 miles from hell), and yes, I spoke often with my sales person, Robin via Skype. She is the one that I was in contact with as soon as things started unravelling at Vaden. Most dealers didn't even want to talk to me when I would mention the 'internet' company's prices. (It's Military Auto Source, btw)

4. Look up some of the other posts on here. I believe you will see some pictures of damage done by some of our very own after removing those 'decals'. My point is, it is just a dumb little trivial thing. I didn't want it on there. Told them that. And now I would be risking pulling paint off my car to remove it? I don't know. Just seems the best thing to do would be to have the dealer remove it.

5. My wife walked in and said she was here to pick up the PG 370Z on the side of the building. I would have expected someone to ask who she was or for a driver's license at least before just giving keys away. No big deal I guess to New guy #3.

6. In my first post (or second on this thread, i dunno), I said that I already know of at least 1 other guy on here that probably had a drastically different experience than me, based solely on the fact that he was a 'customer'. And read the first line in the letter, I said that I am sure this incident/action is not something the dealership condones.

ZODA, I don't think we need to bicker at all on here. I just feel that Vaden was paid for a service that they were unwilling to provide. As one of us previously mentioned, they basically got free money to allow the car to arrive there and do some minor customer service... not too much to ask.

And New Guys. Don't ever say I hide behind my military status. I would have written the same letter if I had any job that the 6,000 members here have.

Let's go have a beer... I don't want to break up the ZODA!
Brian

I don't think NissanMike got your sarcasm with that. Or maybe it was just me!:owned:

OMG, i think if it wasn't obvious before...it should be now....if you are in that area and want a Z...stay away from that dealer.

Not only do they treat a customer like crap...they follow them on message boards to defend some of the most stupid and selfish actions I have ever seen from a business.

Classless to the end.

I CAN but I like to give people their privacy. But I WILL say this though, someone MUST have gave dealer a link of this thread.

ROFLMAO :inoutroflpuke:

I figured you could, but didn't think it was necessary with the obviousness of their join date and first post.

Thanks for the confirmation AK :tup:

wow, pure pwnage right there. :owned:

BUSTED.

Couldn't agree any more, this is uneffingbelievable. I hope their boss finds out about this and fires their asses.

multiple accounts = broken forum rules...the guy should have made just one account and explained his side of the story....but we all know he was wrong....what a loser dealership......rep went down some more for that dealer

What a mess...
 

It isn't very surprising how arrogant people are. Maybe the associate that people (who aren't the salesmen themselves :owned:) worked with were better than these bastards.
At least your Z is safe at home, dealer decal free. You can probably do all the major service yourself too, f--k that dealer for any service... or rather, any of your hard earned money.

I salute your service to the country :usa:, and so you are rewarded with a 370Z! :driving:

Have fun driving it once you're done with deployment!

Loser dealership! Nice... No all are not from the same dealer! I am from miami! I like how you guys are just bashing away on this dealer. Let me tell you what i did, since i have no life and i live on the internet, i actualy located the dealers information on the web called and ask to speak to the manager informed him about this website and let him know he has been the topic of the day for all 370z owners! He proclaimed he was aware of this because some of the members e-mailed his dealership. I asked him did all this happen and he told me his side of the story.
1. First he did understand how people kept thinking that brian was their customer, yes the auto source did pay the dealership but they paid them to "pdi" the vehicle. Wich means tap the fluids and make sure its ready for delivery. Ie detail the vehicle, fill it up, and take off all parts from the factory like stickers and papers for the lot.
2. He also mentioned how brian was upset because his vehicle was on thir web-site. He tried to explain to brian that it is locked up and parked in the back of the service department were no customer can touch nor drive the vehicle. He did tell brian that he was not going to take it off his site due to the fact that it might attract more consumers to his lot and then he may have a shot of switching them to one he has in his inventory.
3. The last thing we talked about was the "treatment" that brian was complaining about that they gave to his wife. As far as he was concerned the dealership did a walk around with his wife and even took the vehicle to their house due to the fact that she could not drive a manuel transmision.

Guys- i am not defending this dealer, i just think... In fact i know there are always two sides to every story. The dealer also did finish the conversation with a very apologetic sorry! He told me he did call the wife the very next day and tried to take the sour taste out of her mouth, and that she informed him to talk to her husband. The dealer called numerous times and left several messages for him.
The guy sounded like a very nice guy and like it was onced mention in this blog of emails back in forth it was not the same guy that i bought my vehicle from. That guy had moved on to vw! I say we cut this none sence out with all this crap about a nightmare of delivery!
I do have a few more questions to brian
1. Was ther or was there not a decal on your car?
2. Did the dealer tell me the truth about driving the vehicle to your house?
3. Are you serious about taking it onto the track? If so i may meet you up there and see whatcha got!!!! Vroom vroom!!!


Ok boys yes i know im new and i may get bashed for my respond, but i am in on the beer!!!! Miller style only!!!!!!

My people!!

^^ so you actually called up the place to ask about someone else's story.....lol

i doubt the dealer called the next day or this thread would not have been made......whatever happened, their rep went down.


and no life on the internet, the hell you are referring to......do us a favour and stop talking...lol......it's getting worse and worse

First off, you better get off whatever the hell dope you're on and learn to spell. If the suspicions are confirmed and you're a salesman from the dealer themselves, you need to go back to grammar school. I've never seen such atrocious and horrible linguistics come from any of the educated people we have on this forum.

Also, for someone who doesn't have a life because he has the internet, it's ultimately very sad you actually spent the time to type out your incoherent response.

We are not "your people." You are sadly mistaken.

Listen to nogood, just stop talking. Really, stop talking.