Update: I went to the dealership to retreive the car after work today (I work 7PM-7AM for now) as the service rep had called me at 3PM the previous day to advise that the car was repaired and ready to be picked up.

I was met at the door with a, "Mr. Stearns, I was about to call you! I think I may have just saved you $100!"

At this point I'm thinking, "yeah, here comes the typical dealer ********."

He tells me that while they were fixing the SLU, they somehow fried the driver door window motor and asked if I "had a few minutes while they checked it out."

Sure, after working all night I had a "few minutes," so I had a seat in the waiting room.

45 minutes later the service rep is nudging me awake (I had fallen asleep) in the waiting room, people sitting all around me probably wondering what the hell was going on, only to tell me that I was "in luck" and that they "had the part and could fix it in an hour or two."

Needless to say, I told him I don't have time for his **** and to call me when the car was truly repaired and ready to go.

What's more upsetting to me is how he told me he "saved me $100." I assume he is referencing the $100 deductible I would have paid to have the window motor replaced. I think what he really meant to say is "Mr. Stearns, I saved my own life by discovering we ruined your window motor as I know that had you discovered this after leaving the dealership on this dreadfully rainy day, you surely would have crashed your car right into our showroom and dutifully decapitated me."

I hate the dealer! :shakes head:

The 370Z recall is number P3208. I got this number from my Nissan dealership. if they say it is for 2009-2010 only, call Nissan HQ. When mine went out, before the recall, I had it repaired and called Nissan. They gave me a refund and after a number of us harassed Nissan and the NHSTA (?) Nissan issued the recall. Push for 2011 to be included.

My 2011 370z has the same issue, I took it yesterday to the dealer and it is the same Steering Lock failure that others are experiencing here. Dealer is asking me $1200 to fix it. This being such a common issue, why are they not proactively fixing is them being very manipulative. I went through the thread and have reported the issue to Nissan Online and NHTSA. According to the dealer it will be fixed tomorrow and I can pick it up.
Any advise on how to approach for a refund?

they charged me about 1100. You need to call NISSAN Consumer affairs (800-647-7261)they'll open a case. I did, they didn't pay but, the more complaints they get the better chance of getting reimbursed. call (800-647-7261), have your vin ready.
tell them that you know a bunch of people with the same problem.

Just called, after confirming that the part in recall P3208 was the Electric Steering Lock Mechanism I asked why they didn't apply the P3208 to my case, girl on the other line started say something about the part not being the same, I realized she was reading, asked her to stop reading, told her the part was the same and asked her to tell me why in her own words, I'm not sure she knows her own name. I'm supposed to get a call from a "higher up" in 4 - 8 business hours. Last time I was told that by Nissan it took 5 full business days. I'll keep you posted.

Same here: About month ago
 

I think it was about a month ago that that my 2010 370z NISMO experienced the same issue. Wasn't covered under warranty as it wasn't part of the drive train. Cost $1,200 to replace ($800 main part, plus secondary part and labor).

Steering lock issue
 

Contact Nissan Customer Service and complain and ask for a refund of your money. Have the receipt and Dealership name handy.i

just pull the SL fuse. Don't understand why everyone wants to hassle with the dealerships. This is a headache that's not worth it and your personal time is better spent elsewhere. just pull the sl fuse, it takes 10 minutes at best.

My 2010 Nismo is at 72,000 miles and out of factory warranty...

Last week the steering lock failure struck without warning.....

flat bed truck to a local Sunnyvale, California Nissan dealership...

Nissan part number D8700-JF00D = 909.90 Lock Steering

Labor = 217.50

Contacted Nissan corporate and emailed them copies of many
complaints from other forum sisters and brothers who had
the same famous steering lock failure.

Nissan Corporation is sending me a check for the entire cost
incurred.

-Clifford

mine failed today
 

Year: 2011

Model: Touring

Transmission: 6MT

Miles: 65,xxx

City: DFW

State: Texas

Province:

Region:

Country: USA

Towed: Yes

Did You Disable SLU? No

Downtime 1-2 days.

No loaner, and nissan won't cover it.

See first post of this thread by Trips and then go here for more info. http://www.the370z.com/nissan-370z-w...-lock-fix.html

I will know tomorrow if my issue is the steering lock failure. Mine was in its cozy, warm garage last Friday and when I went to start it up - no go. Glad I was home and not stranded at a grocery store parking lot! I had never head about this steering lock issue until I started doing research on it. Boy was I educated! Armed with all the information I've read on this forum and others, I called the dealership first and conveyed my suspicions. The service rep thought it might be my battery, but this proved not the case. I called Nissan Consumer Affairs yesterday, was issued a case number and got a call back from them this morning. Once I get a diagnosis from the dealer, we will go to the next step. I also have a Quality-Guard Plus Supreme service contract that is in effect until 72,000 miles (I'm at 52,000) and the CA rep told me the dealer would have to let me know if the steering lock issue is covered. If it isn't, I plan to raise holy hell! The flatbed tow truck comes tomorrow morning at 8:00. I'll post an update.

That's how to do it! :tup:

I did the exact same thing, got a case #, they said they'ld call within 24 hours, that was Monday Morning, I tried and tried to reach them after Tuesday, finally got a hold of them Friday, it was a no go. Only reason, my vin wasn't on the list. WTF. So I saved the old part... I really hope you have better luck!!!

Is there not a recall for these yet? I see some members saying they've had theirs replaced under recall at the dealership. Anyone have info?

See link in my sig

There is a recall for 2009-2010 Z's. Go to your dealer and ask for the replacement. If he says you have to pay for it, contact Nissan Customer Service and tell them. It should cost you nothing, no co-pay, zero, nada. If dear wants some money , again contact Nissan Customer Service.

Part failed AGAIN!
 

So once again, just under 2 years later, the part that was replaced failed yet again. I talked with Nissan and they said that they will not cover the cost this time. Needless to say I am LIVID. I am told by the service department that the part that was installed last time was revision D, which is supposed to be the new one that fixes this problem.
So, if you have had this fixed, or if you have not, PULL THE FUSE RIGHT NOW. Or else you will be stuck with a $1100 bill.

Can you pull the fuse after the fact (after the failure occurs)?

IF you can get the internal switches in the right position, pulling the fuse will work. Bang on the ESCL with your fist, a rubber mallet, &c until the locking pin moves enough to actuate the switches and you can start the car. Without turning the car off (have the IPDM pulled beforehand), pull the fuse. Voila!

I have a 2010, sport with touing, manual, Nissan customer service said my vin wasn't on the list and they couldn't do anything, had to pay.

Just got me today:
http://i66.photobucket.com/albums/h2...213_114327.jpg

http://i66.photobucket.com/albums/h2...213_114353.jpg

Just happened to me tonite in nice 4 degree weather!! car is getting towed monday am. is the dealer gonna try to convince me it's something else?? I have the extended silver warranty, is something like this usually covered?

This is 100% covered by the recall. Enter your VIN here: Nissan Recalls | Nissan USA to be sure. Once the info pops up, print it and bring to dealer for reference. They can also look up the recall at the dealer.

No open recalls came up, lol but the vin # is coming up as a 350z:confused:. I rather do anything in this world then deal with the ******** in service tomorrow! Only positive is i have the silver extended warranty. But i cant even justify the $100 deductible for something that is 100% out of my control.

Just happened to my 2011 yesterday morning. Costs 1300$ to fix

^Tell your mom or dad to raise hell at the dealership and nissan corp. It is a recall part that you should not having to pay a dime out of pocket.

^If VIN is not in recall # sequence, then it will not qualify for recall. I have a 2011 like louiey370z and it was not part of recall.

Did you try contacting nissan? I might do what Clifford did and email them with my receipt and everything and see if they send me a check or something, or would I not qualify for that?

I got hit too!
 

I have a late 2010 base model and the steering lock failed - dealer said they couldn't get it covered under warranty, and that the ESCL was the "upgraded" part. I called Nissan Customer service and a week later they said they wouldn't help - I hung up on the guy I was so pissed. $1,200+ down the drain! I guess I'll pull the fuse, now. My local dealer thankfully let me keep a loaner for the week, until I ran out of time waiting for NISSAN to decide not to cover it, got it replaced.

I got hit too!
 

I have a late 2010 base model and the steering lock failed last week - dealer said they couldn't get it covered under warranty, and that the ESCL was the "upgraded" part. I called Nissan Customer service and a week later they said they wouldn't help - I hung up on the guy I was so pissed. $1,200+ down the drain! I guess I'll pull the fuse, now. My local dealer thankfully let me keep a loaner for the week, until I ran out of time waiting for NISSAN to decide not to cover it, got it replaced.

Finally happened to me...

https://scontent-sjc.xx.fbcdn.net/hp...1b&oe=55D286D7

Later of 2010 Zs are free from this issue.

My 2011 wasnt

Mine was later 2010.

Fuuck Nissan. It's all I have to say on this subject.

I'm happy to say that the steering lock was the problem and it was NOT covered as part of the voluntary campaign...they said the part that failed was one of the "revisions" of the original part with the issue. However, the warranty I bought covered it with a $100.00 deductible. I still say it's a defective part, regardless of what revision of the lock was used!!

You should call Nissan corporate USA if you have not done so.

I read somewhere that this problem only affects the 2009 and early 2010 models. My sticker says my Z was built in May 2010, does anyone know if that is when they fixed the issue or if I have one that will inevitably break?

Call a dealer and give them your VIN.