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-   -   CSC failure covered under warranty? (http://www.the370z.com/nissan-370z-general-discussions/62902-csc-failure-covered-under-warranty.html)

kenchan 04-30-2014 02:05 PM

that sucks.

Benadrylz 10-29-2014 03:14 PM

Hey guys. I'm going through a CSC failure as well. Nissan consumer affairs has been dealing with my dealership.

Their (the dealership's) argument is that it's only covered under basic service. Except it's a powertrain component listed on their own website. And the warranty under Basic states:

"...if the part is covered by one of the separate coverages described in the following sections of this warranty, that specific coverage applies instead of the basic coverage."

The Consumer Rep's response was that he wasn't sure if it fell under transmission and I had him pull up the part with me at

"http://parts.nissanusa.com/nissanparts/?selyear=2010&selmodel=370Z+Coupe&searchText=306A1-JK40D&action=replacement&makeid=25&siteid=14&catal ogID=0"

Which is listed under Transmission Case and Clutch Release - whereupon the Power Train Warranty states that "Case and all internal parts..." is covered.

Waiting for him to contact the dealership again, but while I wait I was hoping for you guys who have had your CSC covered under the Power Train warranty to please help me out and PM me your case # if you have it or names etc. Something I can use to tell them that this **** has been covered before so this is a bunch of bullcrap. Sorry for the long rant. Really. Really. Mad.

Skyscraper 10-29-2014 04:40 PM

I'm in the midst of getting mine replaced at my local dealer right now. Covered under security plus from Nissan. May do the clutch at the same time depending on the condition of it. total cost so far is the $100 deductible.

Drspin 10-29-2014 05:34 PM

Quote:

Originally Posted by Benadrylz (Post 3016038)
Waiting for him to contact the dealership again, but while I wait I was hoping for you guys who have had your CSC covered under the Power Train warranty to please help me out and PM me your case # if you have it or names etc. Something I can use to tell them that this **** has been covered before so this is a bunch of bullcrap. Sorry for the long rant. Really. Really. Mad.

Damn, sorry I don't have a case number as I JUST took mine in today. The dealership took it for a test drive and was able to replicate the same issues. Called back and said ordered all the stuff to fix it under the TSB and all covered under the 5yr/60k warranty.

I'll try to get the case number tomorrow if I can get ahold of them. Said parts would be in on 31st and then they'd start on it. Said they were replacing a bunch of stuff like flywheel etc????

Benadrylz 10-29-2014 05:40 PM

Yea please if you could, that'd help me out a ton!

JARblue 10-29-2014 05:44 PM

I had three different dealers in the Austin area insist it wasn't covered under the powertrain warranty. It ended up being more hassle than it was worth. If they don't cover it, I would go somewhere else for the work. Go aftermarket and pick up the Z1 CSC Elimination Kit or the heavy duty CSC from ZSpeed or Specialty Z. The OEM CSC will just fail again.

Benadrylz 10-29-2014 06:39 PM

Did you replace your clutch while you were at it by chance?

Skyscraper 10-30-2014 08:50 AM

Quote:

Originally Posted by Benadrylz (Post 3016217)
Did you replace your clutch while you were at it by chance?

I was seriously considering it. But when looking at my clutch and pressure plate they both looked to be in great shape, no signs of it being ridden hard and plenty of meat left on the disc, so I let the dealer put it back in. Don't really have the extra bux for a new clutch kit at the moment. I can always put a new one in when the CSC fails again :eekdance:

JARblue 10-30-2014 09:05 AM

Quote:

Originally Posted by Benadrylz (Post 3016217)
Did you replace your clutch while you were at it by chance?

No because I was only at 50K miles. We inspected the clutch, and it was in fine shape. I shouldn't have any problems getting 100K miles out of it. I'll probably have to replace my synchros before then anyway :ugh:

The next time I remove the transmission, I will plan to have the funds ready for an aftermarket clutch (or a cheap, used, low mileage OEM one from the forum if it happens suddenly lol)

Benadrylz 10-30-2014 09:44 AM

Alrighty thanks for the reply guys. Nissan's not going to cover it naturally. Going to try to limp it over to AwesomeZ here in Houston to replace it with ZSpeed's HD CSC and another CMC while I'm at it. Going to just leave the clutch alone after talking to Joe @ Zspeed as it's only a DD.

Pearl09370Z 10-30-2014 05:35 PM

Bad Slave Cylinder
 
Salve cylinder blew two days ago with no warning, had to be towed to the dealership. They called me in the morning and told me it drenched the clutch in fluid and the total for the repair is $1656 and that it is not covered because the clutch is a wear item. I went ahead and had them do it and immediately called Nissan consumer affairs after reading the transmission section of the warranty which states:
Transmission and Transaxle
"Case and all internal parts, torque converter and converter housing, automatic transmission control module, transfer case and all internal parts, seal and gaskets, clutch cover and housing and electronic transmission controls".

The car is an 09 with 43k and is under power train warranty until January 2015, I lodged a complaint with Nissan and alleged that the local dealer,Sutherlin Nissan Ft Myers, FL is not honoring the warranty.

Pearl09370Z 10-30-2014 05:42 PM

Good luck. I'm expecting a call from Nissan regional mgr tomorrow to see if it's covered under warranty, I think the dealer is screwing me on this and lodged a complaint with Nissan

3rdDanZ 10-31-2014 12:01 AM

That's why I bought the auto.

MJB 10-31-2014 12:03 AM

Quote:

Originally Posted by 3rdDanZ (Post 3017397)
That's why I bought the auto.

:gtfo2: troll

Benadrylz 10-31-2014 08:23 AM

Quote:

Originally Posted by Pearl09370Z (Post 3017193)
Salve cylinder blew two days ago with no warning, had to be towed to the dealership. They called me in the morning and told me it drenched the clutch in fluid and the total for the repair is $1656 and that it is not covered because the clutch is a wear item. I went ahead and had them do it and immediately called Nissan consumer affairs after reading the transmission section of the warranty which states:
Transmission and Transaxle
"Case and all internal parts, torque converter and converter housing, automatic transmission control module, transfer case and all internal parts, seal and gaskets, clutch cover and housing and electronic transmission controls".

The car is an 09 with 43k and is under power train warranty until January 2015, I lodged a complaint with Nissan and alleged that the local dealer,Sutherlin Nissan Ft Myers, FL is not honoring the warranty.


I said more or less the same. And they still didn't honor it. Hope you get lucky.

Skyscraper 11-06-2014 03:54 PM

Wow guys, you have some shifty dealers or something in your area.

It is without a doubt, 1000% covered under security plus. I just had mine done, $100 out the door.

I don't understand how some of you are having such bad luck, my condolences.

If you have security plus, don't give up and pay for the whole thing out of pocket!

kenchan 11-06-2014 04:04 PM

Quote:

Originally Posted by Skyscraper (Post 3024229)
Wow guys, you have some shifty dealers or something in your area.

It is without a doubt, 1000% covered under security plus. I just had mine done, $100 out the door.

I don't understand how some of you are having such bad luck, my condolences.

If you have security plus, don't give up and pay for the whole thing out of pocket!

um...did you also save 15% in less than 15min?

MJB 11-06-2014 08:02 PM

Quote:

Originally Posted by Pearl09370Z (Post 3017193)
Salve cylinder blew two days ago with no warning, had to be towed to the dealership. They called me in the morning and told me it drenched the clutch in fluid and the total for the repair is $1656 and that it is not covered because the clutch is a wear item. I went ahead and had them do it and immediately called Nissan consumer affairs after reading the transmission section of the warranty which states:
Transmission and Transaxle
"Case and all internal parts, torque converter and converter housing, automatic transmission control module, transfer case and all internal parts, seal and gaskets, clutch cover and housing and electronic transmission controls".

The car is an 09 with 43k and is under power train warranty until January 2015, I lodged a complaint with Nissan and alleged that the local dealer,Sutherlin Nissan Ft Myers, FL is not honoring the warranty.

The clutch being saturated with fluid is possible, but unlikely. Seems like whenever the dealership drops a tranny, they always say you need a new flywheel/pressure plate and disk.

Drspin 11-07-2014 06:00 AM

Well I got my car back from the dealer late Wednesday night. They replaced the pressure plate, disc, csc, and cms. On my way home I could barley shift into 5th and even tougher to get into 6th. So took it back to dealer, had the mechanic drive it and he thinks the 5th and 6th gear syncros must be off.

I have NO idea how they could have messed up the syncros, I thought it might have been the shift linkage or something, but it's back at shop awaiting for what Nissan tells them what to do. Said either rebuild trans or just putting in whole new unit.

Drspin 11-07-2014 06:02 AM

Quote:

Originally Posted by Benadrylz (Post 3016163)
Yea please if you could, that'd help me out a ton!

Any luck with yours? Sorry I had the sheet of paper with the numbers and all the work they performed, but left it in the car....which is back at the dealer :shakes head:

njobe89 11-07-2014 09:54 AM

around what mileage does it seem to go out? it doesn't seem that everyone is having this happen to them that own a stick?

MJB 11-07-2014 10:03 AM

Quote:

Originally Posted by Drspin (Post 3024640)
Well I got my car back from the dealer late Wednesday night. They replaced the pressure plate, disc, csc, and cms. On my way home I could barley shift into 5th and even tougher to get into 6th. So took it back to dealer, had the mechanic drive it and he thinks the 5th and 6th gear syncros must be off.

I have NO idea how they could have messed up the syncros, I thought it might have been the shift linkage or something, but it's back at shop awaiting for what Nissan tells them what to do. Said either rebuild trans or just putting in whole new unit.

LMAO, the syncros just mysteriously failed after a clutch install, wow. Good luck with everything

Skyscraper 11-07-2014 10:33 AM

Quote:

Originally Posted by kenchan (Post 3024237)
um...did you also save 15% in less than 15min?

Not sure what you mean...

njobe89 11-07-2014 12:38 PM

^ in short terms he's pretty much saying you're full of sht

kenchan 11-07-2014 12:43 PM

or sounds like a tv commercial.



as far as the 5th and 6th lockout issue, i think the dealer forgot to adjust the shifter when they put it all back. i read about this often...that dealers forget to adjust.

Drspin 11-07-2014 01:20 PM

Quote:

Originally Posted by kenchan (Post 3025123)
or sounds like a tv commercial.



as far as the 5th and 6th lockout issue, i think the dealer forgot to adjust the shifter when they put it all back. i read about this often...that dealers forget to adjust.

That's my guess, but called and said Nissan is sending a whole new transmission. I'm not the mechanic and not going to complain about a new transmission to go along with my new clutch and all lol!

As for it magically happened, I agree def related to work just performed. Though they seemed very helpful and said they'll just put it in as complete replacement lol.

georgem71 03-16-2015 02:42 PM

Same issue. My CSC randomly went out on the 10th. Was driving the night before and the car was running great. The next morning I get ready for work and jump in the Z to my surprise the clutch peddle sank to the floor with ease. Took it to Nissan and they told me it wouldn't be covered due to a "badly" burnt ******* flywheel. It's a 2014 370z with 23,309 miles on it! WHAT DOES THE FLYWHEEL HAVE TO DO WITH THE CSC IN ORDER FOR IT NOT TO BE REPLACED?! I called consumer affairs and they told me they would not cover. If I have to I will hire an attorney and just go all out. It's almost been a week without my z and it's deviating because I've been driving a civic

njobe89 03-17-2015 06:21 AM

Quote:

Originally Posted by georgem71 (Post 3139481)
Same issue. My CSC randomly went out on the 10th. Was driving the night before and the car was running great. The next morning I get ready for work and jump in the Z to my surprise the clutch peddle sank to the floor with ease. Took it to Nissan and they told me it wouldn't be covered due to a "badly" burnt ******* flywheel. It's a 2014 370z with 23,309 miles on it! WHAT DOES THE FLYWHEEL HAVE TO DO WITH THE CSC IN ORDER FOR IT NOT TO BE REPLACED?! I called consumer affairs and they told me they would not cover. If I have to I will hire an attorney and just go all out. It's almost been a week without my z and it's deviating because I've been driving a civic

if you do get a lawyer as you say, you'll just spend way much more money and your time chasing this then just paying out of pocket at replacing it.

Limeybastard 03-17-2015 09:14 AM

Quote:

Originally Posted by njobe89 (Post 3140218)
if you do get a lawyer as you say, you'll just spend way much more money and your time chasing this then just paying out of pocket at replacing it.


And Nissan knows it, hence why they dont "voluntarily" replace CSCs like water.

R0bDC 03-17-2015 01:20 PM

I don't understand how its not being re-called. This CSC failure is a safety issue, it happens while driving!!!! You can be trying to get away from some murders, You can just be communicating to work, I don't know.....I do know its a huge problem and can be very dangerous.

Mine failed 2 years ago while driving, luckily I was turning into my home..... dodge a bullet.

I just had my CSC, clutch, etc upgraded to an aftermarket. However, before I did that I contacted the dealership. The head technician straight up told me, you need a NEW Clutch, a NEW Flywheel, a NEW Slave Cyliner, a NEW Master Cylinder, And its all going to cost you 3400 dollars. When I told him I just got a new CSC replace 2 years ago, He says "We'll Nissan found something defective with that particular part sooooooooo We need to upgraded to something NEW from Nissan"

BS - It's what I told him. If Nissan knows the part its defective how has it not been recalled? He say's "Because it has to be a safety issue"

Really a safety issue? because its not?

JARblue 03-17-2015 02:24 PM

Not quite sure how the CSC is a safety issue. It's not like you can't brake if it fails; you can still steer as well.

Also, if you have the OEM one you should replace it when you do the clutch work. No point in running a new clutch on a 2 year old CSC only to have the CSC fail a year later and have to pay labor to drop the transmission again. It's only $100, so definitely worth replacing while they have the transmission out.

Or you could get an aftermarket CSC option that doesn't fail like the OEM one.

Davey 03-17-2015 02:51 PM

:drama:

Clutch slave cylinder threads are always fun.

I'm at <4000 miles, never dump the clutch or even get very aggressive with it and I swear I've felt the pedal pressure drop a bit.

Nissan should really fix this part.

LAVA 03-17-2015 03:44 PM

This may sound a little crazy but here goes. My warranty expires in July, my car has a little over 10,000 miles on it. I'd like to avoid the work of installing an aftermarket CSC myself and get the warranty to cover the install.

What makes them fail and does it have to be a complete failure before the warranty will cover it?

JARblue 03-17-2015 05:42 PM

Quote:

Originally Posted by LAVA (Post 3140636)
This may sound a little crazy but here goes. My warranty expires in July, my car has a little over 10,000 miles on it. I'd like to avoid the work of installing an aftermarket CSC myself and get the warranty to cover the install.

What makes them fail and does it have to be a complete failure before the warranty will cover it?

Dealer won't warranty it unless it fails. Sometimes it'll start to leak and the dealer will just put in GT-R clutch fluid. Eventually it fails.

Dirty clutch fluid in the hydraulic system combined with usage causes failure. I don't think it can handle hard launching, but that might show 'abuse' on the clutch risking the dealer not covering it. And believe me, they will look for any excuse not to cover it.

I wouldn't be surprised if you could just pump the clutch pedal repeatedly full stroke and have it fail eventually. Like all the way to the floor and hold for a moment every time.

But if I were you, I wouldn't worry about it unless you drive the car hard. Just drive it until the OEM one fails, at which time you replace it with an aftermarket one. Ideally, you can time the replacement of the clutch at the same time in which case it probably wouldn't fail for years. Kenchan has an 09 with like 20K miles (maybe?) and his CSC is fine.

georgem71 03-17-2015 05:49 PM

Quote:

Originally Posted by JARblue (Post 3140713)
Dealer won't warranty it unless it fails. Sometimes it'll start to leak and the dealer will just put in GT-R clutch fluid. Eventually it fails.

Dirty clutch fluid in the hydraulic system combined with usage causes failure. I don't think it can handle hard launching, but that might show 'abuse' on the clutch risking the dealer not covering it. And believe me, they will look for any excuse not to cover it.

I wouldn't be surprised if you could just pump the clutch pedal repeatedly full stroke and have it fail eventually. Like all the way to the floor and hold for a moment every time.

But if I were you, I wouldn't worry about it unless you drive the car hard. Just drive it until the OEM one fails, at which time you replace it with an aftermarket one. Ideally, you can time the replacement of the clutch at the same time in which case it probably wouldn't fail for years. Kenchan has an 09 with like 20K miles (maybe?) and his CSC is fine.

Which makes perfect sense. But with my own circumstance I drive my car on the daily bases. It is my daily. I've had the car for 10 months. Bought my Z in May of 2014 with 5 miles. It's now March 2015 with 23,309 miles and Nissan does not want to cover it under warranty due to abuse of the car. I love Nissans customer support! :D

kenchan 03-17-2015 05:50 PM

20k is old.. :icon08: mine is 16.5K... :icon17:

my G has 35K miles... her csc is absolutely fine as well. :p

Dwight Frye 03-17-2015 06:15 PM

No issues what so ever with mine and my '09 will hit 50K miles this week.
All I have done as far as maintenance was a fluid refresh at 35,000 miles and I don't drive it like an over-testosterone'd 20 something who never owned a manual transmission car before and has an obsession with fake carbon fiber overlays so maybe that has something to do with it.

LAVA 03-17-2015 07:00 PM

Quote:

Originally Posted by JARblue (Post 3140713)
Dealer won't warranty it unless it fails. Sometimes it'll start to leak and the dealer will just put in GT-R clutch fluid. Eventually it fails.

Dirty clutch fluid in the hydraulic system combined with usage causes failure. I don't think it can handle hard launching, but that might show 'abuse' on the clutch risking the dealer not covering it. And believe me, they will look for any excuse not to cover it.

I wouldn't be surprised if you could just pump the clutch pedal repeatedly full stroke and have it fail eventually. Like all the way to the floor and hold for a moment every time.

But if I were you, I wouldn't worry about it unless you drive the car hard. Just drive it until the OEM one fails, at which time you replace it with an aftermarket one. Ideally, you can time the replacement of the clutch at the same time in which case it probably wouldn't fail for years. Kenchan has an 09 with like 20K miles (maybe?) and his CSC is fine.

I already have the GTR fluid in mine and only drive it in the non winter months, even then it's not a DD so by that standard I may be ok for a while.
Thx for the info.

R0bDC 03-18-2015 01:11 AM

Quote:

Originally Posted by JARblue (Post 3140583)
Not quite sure how the CSC is a safety issue. It's not like you can't brake if it fails; you can still steer as well.


How is it not? You can be on the freeway going 90mph per hour. Sure you can steer, but you are losing speed. Not to mention you cant shift gears or press the brakes because the car will die on you.

I can think of multiple scenarios of how it can dangerous. You may think, "Ohhh thats would be very unlikely" but hey when you have thousands of people driving out there unlikely becomes likely.

JARblue 03-18-2015 07:12 AM

Quote:

Originally Posted by R0bDC (Post 3141070)
How is it not? You can be on the freeway going 90mph per hour. Sure you can steer, but you are losing speed. Not to mention you cant shift gears or press the brakes because the car will die on you.

I can think of multiple scenarios of how it can dangerous. You may think, "Ohhh thats would be very unlikely" but hey when you have thousands of people driving out there unlikely becomes likely.

No worse than any number of potential incidents that can happen on the roadway. Driving a vehicle is dangerous, period. CSC failure is safer than a tire blowout, which is far more common. Just put your hazards on and move over to the shoulder. It's not like you're going to slow down 30 mph suddenly - you'll just gradually slow down from the engine braking. And why do you say you can't brake? If you're going 90 mph, you can brake all the way down to 2/3 of that speed (~30 mph) before worrying about engine dying. That should give you plenty of time to make your maneuver to the side of the road. I would argue that going 90 mph is less safe than the CSC failing at highway speeds.

Not to mention, I can't even recall any incidents where the CSC failed completely while driving. Most people come out to a mushy pedal when they get in the car.

I guess my point is that there are other things to be more concerned about failing while on the highway. The CSC failing is going to much more manageable than some more common scenarios.


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