Am I Being Unrealistic?

kenchan · 08-01-2012, 03:13 PM

Quote:

Originally Posted by Pelican170

Yea I agree. They are big time on their customer satisfaction so when I get the survey (typically after every service), I will let them know.

I havent had a problem with them until now...

turnover rate is pretty high for dealer porters... i suggest you address your concerns to the service manager and let him fix the situation for you. maybe he can give you a free oil change for next time or free wiper refills or something.

Joepro · 08-19-2012, 10:14 AM

going cold but had to weigh in....We call those employees "lot attendants" and I was one at one time... The difference is no doubt the dealer, every one is different. We wore uniforms, if you smoked(I do not) it was out back away from customer sight, and every car got a floor mat and seat cover. However, no system is perfect, sometimes a tech would run up and grab a car because he wants to get it done before lunch or something, and the covers are absent...no business is perfect.
We have people frequently ask the seat not to be moved, and we put a sticky note on the steering wheel to alert all dealer staff, personally I still find this ridiculous, what if the tech happens to be shorter than you an cannot reach the pedals? You have increased your chances of an accident because the tech was not able to adjust the vehicles seating position, while rare, it could happen, and has happened. What if a test drive is needed, wouldn't you want him to adjust the mirrors, seat etc?
I could go all day on this stuff, but I will not, your request is not out of the ordinary, and that guy mostly likey no longer works there, and yes turn over is sometime in the weeks for this position, it pays craps and at our dealer is a good bit of work, they do more than just move cars...Most competent dealers also have staff that DOES take extra car of the rare cars, as example we only have certain techs that work on s2ks because they pay more attention to detail, and the attendants take extra care, we care about the customer and know how some people are particular.
I am a service advisor at this point...and hating every minute of it, it is easy to hate the dealer and their staff, but trust me, when you have heard the crap I do on a daily basis, you will understand why some service departments have an attitude, its not right, but this job is just not worth the pay or associated stress. It is a car people, a human designed it, and partially built it...get back to the basics, what is a car and why were they build...technology and our expectations are astronomically extraordinary.... BTW, Hondas have their fair share of problems, oil consumption included, nothing is perfect

08-19-2012, 10:14 AM	#92 (permalink)
Joepro A True Z Fanatic Join Date: Aug 2012 Location: Athens ohio Posts: 1,213 Drives: Company car Rep Power: 33	going cold but had to weigh in....We call those employees "lot attendants" and I was one at one time... The difference is no doubt the dealer, every one is different. We wore uniforms, if you smoked(I do not) it was out back away from customer sight, and every car got a floor mat and seat cover. However, no system is perfect, sometimes a tech would run up and grab a car because he wants to get it done before lunch or something, and the covers are absent...no business is perfect. We have people frequently ask the seat not to be moved, and we put a sticky note on the steering wheel to alert all dealer staff, personally I still find this ridiculous, what if the tech happens to be shorter than you an cannot reach the pedals? You have increased your chances of an accident because the tech was not able to adjust the vehicles seating position, while rare, it could happen, and has happened. What if a test drive is needed, wouldn't you want him to adjust the mirrors, seat etc? I could go all day on this stuff, but I will not, your request is not out of the ordinary, and that guy mostly likey no longer works there, and yes turn over is sometime in the weeks for this position, it pays craps and at our dealer is a good bit of work, they do more than just move cars...Most competent dealers also have staff that DOES take extra car of the rare cars, as example we only have certain techs that work on s2ks because they pay more attention to detail, and the attendants take extra care, we care about the customer and know how some people are particular. I am a service advisor at this point...and hating every minute of it, it is easy to hate the dealer and their staff, but trust me, when you have heard the crap I do on a daily basis, you will understand why some service departments have an attitude, its not right, but this job is just not worth the pay or associated stress. It is a car people, a human designed it, and partially built it...get back to the basics, what is a car and why were they build...technology and our expectations are astronomically extraordinary.... BTW, Hondas have their fair share of problems, oil consumption included, nothing is perfect __________________ Swift\|Koni\|SPC\| FI CBE\|Z1\|Stillen\|Sbend\|Zspeed\|R/T Tuned\|523 whp\|458 tq\|10.5 psi\|SOLD Joepro's Journal\|Joepro's Boosted Performance Build \|Pittsburgh-Western-Pa-Ohio-Wv-Group Last edited by Joepro; 08-19-2012 at 10:19 AM.