Am I Being Unrealistic?

Pelican170 · 08-01-2012, 02:28 PM

Quote:

Originally Posted by Vertigo

Your car should return to you exactly as you brought it in, end of story.
My dealer puts those mat protector, little paper things in the floor area to prevent any dirty footprints in my car, which is nice.

I take my Z in for service at Peruzzi Nissan in Philly and have always had a good experience there.

Yea I agree. They are big time on their customer satisfaction so when I get the survey (typically after every service), I will let them know.

I havent had a problem with them until now...

OldGuy · 08-01-2012, 03:08 PM

I sympathize with you. Some years ago, I took my perfect new Miata in for routine service and offered to drive it to the bay. They wouldn't let me. The kid who drove it wrecked it. The crunched fender cost them about $3,000 in repairs and taught me a lesson. I keep an extremely close eye on my car the whole time now, stand outside while they drive it over to the bay, troll the work area, etc. You are not unreasonable. I'd request a different car jock or go to another dealership. We have a major investment in these cars, both financially and emotionally. Your concerns and attitude are totally justified.

kenchan · 08-01-2012, 03:13 PM

Quote:

Originally Posted by Pelican170

Yea I agree. They are big time on their customer satisfaction so when I get the survey (typically after every service), I will let them know.

I havent had a problem with them until now...

turnover rate is pretty high for dealer porters... i suggest you address your concerns to the service manager and let him fix the situation for you. maybe he can give you a free oil change for next time or free wiper refills or something.

08-01-2012, 03:08 PM	#2 (permalink)
OldGuy Base Member Join Date: Dec 2009 Location: Greensburg PA Posts: 899 Drives: '09370Z Red Base A7 Rep Power: 18	I sympathize with you. Some years ago, I took my perfect new Miata in for routine service and offered to drive it to the bay. They wouldn't let me. The kid who drove it wrecked it. The crunched fender cost them about $3,000 in repairs and taught me a lesson. I keep an extremely close eye on my car the whole time now, stand outside while they drive it over to the bay, troll the work area, etc. You are not unreasonable. I'd request a different car jock or go to another dealership. We have a major investment in these cars, both financially and emotionally. Your concerns and attitude are totally justified.