Nissan warranty and feet dragging at dealer

iwgl1981 · 09-02-2011, 08:37 PM

Quote:

Originally Posted by mr_sk

Hello,

I purchased my Z about a month or less ago. During the negotiation of price, trade-in, etc, I was offered a 2 year extension to the default 3 year factory warranty. This 2 year extension would only be honored by Nissan Advantage in Long Island NY; where I purchased the car.

The reason they were offering the extended in dealer warranty is because they wouldn't drop the car price to what I wanted and wouldn't raise my trade-in price to what I wanted (granted I went through a few rounds of negotiation and got pretty close).

After reviewing the paper work about 2 weeks later and entering all the data in the PC, I noticed a $2500 line item for a warranty. Well, the line item for the car was exactly what I paid so the price didn't come from that. Also, no notion of every paying for the warranty ever came up on conversation.

Granted I should have picked-up on the issue there, but I didn't. Between the trade in/apr/cost negotiations, the tax included, registration and everything else, I just missed the numbers when manually doing the math - no red flags on my end. It was all higher than I expected, and w/the focus on bringing down my payments - I just didn't catch it.

Anyways, I've been struggling all week to get in touch with the finance department, and they haven't returned my calls when they said they would.

Has anyone had a similar problem? Should I just drive over the dealer and work it out? Should I elevate to Nissan corporate? Maybe also goto another dealer for service, probably loosing that 2 year extension in the process?

Basically, I'm upset because I went in there straight, didn't BS and was a pretty easy customer. I'm upset because I feel like I had a fast one pulled over on me and now they are dodging me, which makes me furious.

If there's a reason for the charge, just tell me and if it's legit, cool, no problem. However, based on that current behavior, I'm starting to feel taken advantage of.

Edit: A little background, there was my first time buying a new car through a dealer, my last 6+ cars have all been private sale. I guess I was bound to make a mistake. heh.

I live in Long Island as well boss. It's New York so you know how that is. I see that everyone has already gotten on you a bit don't take it to heart. It sucks that you really can't trust any car dealers they're all crooks. You already know you're going to have to go at it with the dealer they're not just going to give it to you. 2,500 isn't peanuts in my book not yours either I'd say. There's no question you're going to have to go to the dealer and give them hell. Good luck I hope it works out for you and it sucks to hear something like this. Capitalism at it's finest or is it just organized greed?

Zaggeron · 09-02-2011, 08:38 PM

Quote:

Originally Posted by 11Thumper

Well, maybe the joke is a stretch ...

z man · 09-02-2011, 09:15 PM

I can't say this has ever happened to me. I never trade in a vehicle (don't do wholesale on my trade and retail on the new vehicle...just can't get taken both ways). I take the time to read every line, even after the representative gives me a summary of what I am expected to sign. I am always prepared to walk away from a deal and I always have my own financing. I make sure my research is already done before I go in, to include knowing whether the dealership is a high volume dealer or whether the dealer is one with minimum unit sells. It's also helpful to know whats in inventory in all of the local and regional dealerships.

In your case, research what rights(laws) you have in the state you are. In some states, you have jp to 72 hours, from the time you sign the contract, to return a new vehicle, minus depreciation, or other dealer cost, if you are not completely satisfied.

If there is not an option like this, work with the dealer to resolve the issue. If you cannot get it done, feel free to write your complaint to the company that actually owns the dealership as well as Nissan corporation. Document the dates, times and who you spoke with when trying to resolve your issue. It'll be helpful, as you may talk with so many people that you will not remember dates, times or people. Complete your communication in writing, e/mail is always good, as you can show what is actually being told to you and whether the dealership is responsive.

If things are not resolved, appeal to local news investigative reporters, as you may not be the only victim who fell prey to this tactic.

If none of these things work out, let the dealership know that they have lost a potiential future customer.

And if nothing else, enjoy your car, as it was a wise investment that has a very good depreciation rate and is fun to own and drive. I may be a little biased though!

All in all, thing may not be as bad as it seems.

cc370z · 09-03-2011, 09:39 AM

Why not cancel the warranty and get your money back? Being that the warranty hasn't been in effect very long, you should be able to get most of the money back.

like some of the guys on here I've sold cars for years too. There isn't a magic way to get a better deal. Just be willing to walk away from anything that's not what you want to pay. If they want to or can meet your payments/price then they will. It's that's simple.

FastPaced · 09-03-2011, 11:55 AM

Quote:

Originally Posted by cc370z

Why not cancel the warranty and get your money back? Being that the warranty hasn't been in effect very long, you should be able to get most of the money back.

like some of the guys on here I've sold cars for years too. There isn't a magic way to get a better deal. Just be willing to walk away from anything that's not what you want to pay. If they want to or can meet your payments/price then they will. It's that's simple.

^ I was just about to say this. If it's an extended warranty, I believe you can cancel it as long as it's within the 90 days of it being purchased.

mr_sk · 09-03-2011, 05:07 PM

Quote:

I live in Long Island as well boss. It's New York so you know how that is. I see that everyone has already gotten on you a bit don't take it to heart. It sucks that you really can't trust any car dealers they're all crooks. You already know you're going to have to go at it with the dealer they're not just going to give it to you. 2,500 isn't peanuts in my book not yours either I'd say. There's no question you're going to have to go to the dealer and give them hell. Good luck I hope it works out for you and it sucks to hear something like this. Capitalism at it's finest or is it just organized greed?

Thanks man, good points. Yeah, no worries, it is MY fault at the end of the day, I accept that.

Quote:

I can't say this has ever happened to me. I never trade in a vehicle (don't do wholesale on my trade and retail on the new vehicle...just can't get taken both ways). I take the time to read every line, even after the representative gives me a summary of what I am expected to sign. I am always prepared to walk away from a deal and I always have my own financing. I make sure my research is already done before I go in, to include knowing whether the dealership is a high volume dealer or whether the dealer is one with minimum unit sells. It's also helpful to know whats in inventory in all of the local and regional dealerships.

In your case, research what rights(laws) you have in the state you are. In some states, you have jp to 72 hours, from the time you sign the contract, to return a new vehicle, minus depreciation, or other dealer cost, if you are not completely satisfied.

If there is not an option like this, work with the dealer to resolve the issue. If you cannot get it done, feel free to write your complaint to the company that actually owns the dealership as well as Nissan corporation. Document the dates, times and who you spoke with when trying to resolve your issue. It'll be helpful, as you may talk with so many people that you will not remember dates, times or people. Complete your communication in writing, e/mail is always good, as you can show what is actually being told to you and whether the dealership is responsive.

If things are not resolved, appeal to local news investigative reporters, as you may not be the only victim who fell prey to this tactic.

If none of these things work out, let the dealership know that they have lost a potiential future customer.

And if nothing else, enjoy your car, as it was a wise investment that has a very good depreciation rate and is fun to own and drive. I may be a little biased though!

All in all, thing may not be as bad as it seems.

Right - it's not. It looks like it might actually all work out ...

Quote:

Why not cancel the warranty and get your money back? Being that the warranty hasn't been in effect very long, you should be able to get most of the money back.

like some of the guys on here I've sold cars for years too. There isn't a magic way to get a better deal. Just be willing to walk away from anything that's not what you want to pay. If they want to or can meet your payments/price then they will. It's that's simple.

Right-0. So after a few calls today I finally got in touch with someone in fiance. Turns out the guy I was working with - is gone. Like, no longer at Nissan. I ended up speaking to someone who would be taking over my account you could say, I explained the situation to him and he wasn't pleased and said I have two options:

1) Cancel the warranty and I'll be pro-rated through Nissan corporate. I can't imagine the pro-rate is more than a few bucks, considering I've had the car all of 4 weeks and this was a 2 year extension after the factor 3.

2) Don't use the warranty, and at the end, get your money back. Doesn't really make sense to me though, not really sure what he meant.

3) Keep the warranty, its good at all Nissan dealerships (not just Advantage, which the original guy told me).

I have to drive in 9-5 (which sucks, I work in Manhattan during the week), but they can do the paper work to cancel the warranty. Cool -

So, I guess it turns out I was billed for that warranty, even though the original guy sold it as, "because we can't bring down the car cost, and we can't bring up your trade in value, I'll throw this in" - was an outright lie.

Still doesn't make me feel good about Advantage Nissan in Long Island.

iwgl1981 · 09-04-2011, 12:17 AM

Quote:

Originally Posted by mr_sk

Thanks man, good points. Yeah, no worries, it is MY fault at the end of the day, I accept that.

Right - it's not. It looks like it might actually all work out ...

Right-0. So after a few calls today I finally got in touch with someone in fiance. Turns out the guy I was working with - is gone. Like, no longer at Nissan. I ended up speaking to someone who would be taking over my account you could say, I explained the situation to him and he wasn't pleased and said I have two options:

1) Cancel the warranty and I'll be pro-rated through Nissan corporate. I can't imagine the pro-rate is more than a few bucks, considering I've had the car all of 4 weeks and this was a 2 year extension after the factor 3.

2) Don't use the warranty, and at the end, get your money back. Doesn't really make sense to me though, not really sure what he meant.

3) Keep the warranty, its good at all Nissan dealerships (not just Advantage, which the original guy told me).

I have to drive in 9-5 (which sucks, I work in Manhattan during the week), but they can do the paper work to cancel the warranty. Cool -

So, I guess it turns out I was billed for that warranty, even though the original guy sold it as, "because we can't bring down the car cost, and we can't bring up your trade in value, I'll throw this in" - was an outright lie.

Still doesn't make me feel good about Advantage Nissan in Long Island.

At least you finally have some sort of closure and can rest a little easier. And I know I'll never use that dealer.

2011 Nismo#91 · 09-04-2011, 07:10 AM

Just so you know NY state documentation fee is limited to $75. So if they charged you more then get your money back.

Corporate666 · 09-05-2011, 01:54 PM

That is the reason they say the warranty runs concurrently with the factory warranty... because if you pay $2500 for it and then after 2 years, you want to sell the car and get the warranty cancelled/refunded, they are going to tell you that you used 2 years of the warranty, and will only be getting 3/5ths of the money back.

You said it has only been 4 weeks, so you should be getting your $2,500 back minus one month of coverage, which would be about $42, so you should be getting $2,458 or around there.

Lesson learned - ALWAYS ALWAYS ALWAYS read every contract put in front of you. I read all 5+ pages of my finance contract. The guy asking you to sign benefits when you don't read it, and when you sign your name, you take on a legal obligation. "I didn't read it" isn't something that will hold up in court, and trusting the salesman to be your advisor and look out for your best interests is like trusting a fox to guard the hen house.

It's great they are going to (mostly) sort this out for you - but lesson learned, k? Imagine you found out that you actually signed a lease and have to pay $20k at the end to keep the car - this kind of stuff happens!

Understanding contracts is a vital skill to have in life. Be thankful you didn't get burned bad in learning this lesson

mr_sk · 09-05-2011, 04:48 PM

Quote:

Just so you know NY state documentation fee is limited to $75. So if they charged you more then get your money back.

Thank you for that and yes I was charged $75.

Quote:

That is the reason they say the warranty runs concurrently with the factory warranty... because if you pay $2500 for it and then after 2 years, you want to sell the car and get the warranty cancelled/refunded, they are going to tell you that you used 2 years of the warranty, and will only be getting 3/5ths of the money back.

You said it has only been 4 weeks, so you should be getting your $2,500 back minus one month of coverage, which would be about $42, so you should be getting $2,458 or around there.

Lesson learned - ALWAYS ALWAYS ALWAYS read every contract put in front of you. I read all 5+ pages of my finance contract. The guy asking you to sign benefits when you don't read it, and when you sign your name, you take on a legal obligation. "I didn't read it" isn't something that will hold up in court, and trusting the salesman to be your advisor and look out for your best interests is like trusting a fox to guard the hen house.

It's great they are going to (mostly) sort this out for you - but lesson learned, k? Imagine you found out that you actually signed a lease and have to pay $20k at the end to keep the car - this kind of stuff happens!

Understanding contracts is a vital skill to have in life. Be thankful you didn't get burned bad in learning this lesson

Learned, 110%. You're correct, glad it was NOT a 20k mistake. I'm going to drop them a visit in the following week (software launch at work this week) and sort out the warranty issue, hopefully getting ~2400 back (that I could put into more mods!) heh.

I'll report back and be able to end this thread. Good looks to everyone for both the criticism and support.

11Thumper · 09-06-2011, 01:32 AM

$2,500 for a 2 year warranty extension? I paid like $1,200 for my extended warranty and it covers everything (pretty much) until 8 years/100k miles.

mr_sk · 09-07-2011, 11:38 AM

Interesting ... is this through Nissan or a 3rd party?

gurneyeagle · 09-07-2011, 02:41 PM

Quote:

Originally Posted by mr_sk

Interesting ... is this through Nissan or a 3rd party?

Check these guys out:

Nissan Security+Plus® Extended Service Contract for Nissan 370Z| 72 Month 100,000 Mile Gold Preferred Coverage | Nissan Extended Services North America

mr_sk · 09-12-2011, 08:41 PM

Quote:

Check these guys out:

Nissan Security+Plus® Extended Service Contract for Nissan 370Z| 72 Month 100,000 Mile Gold Preferred Coverage | Nissan Extended Services North America

So do you have this service? If so, have you filed a claim? How was the process?

I got a quote online from that link, and I called them and left a VM, but didn't receive a call back. It was rather strange since it went straight to VM during business hours, and was a personal VM, not like a Nissan dealer or anything.

Anyways, I tried to get more details on WHAT they cover - the website is worryingly absent of any real details on the warranty...I'd really like to know if you are using this ...

09-02-2011, 09:15 PM	#33 (permalink)
z man Base Member Join Date: Nov 2009 Location: DFW (Texas) Posts: 75 Drives: 370z Black-09 Rep Power: 15	I can't say this has ever happened to me. I never trade in a vehicle (don't do wholesale on my trade and retail on the new vehicle...just can't get taken both ways). I take the time to read every line, even after the representative gives me a summary of what I am expected to sign. I am always prepared to walk away from a deal and I always have my own financing. I make sure my research is already done before I go in, to include knowing whether the dealership is a high volume dealer or whether the dealer is one with minimum unit sells. It's also helpful to know whats in inventory in all of the local and regional dealerships. In your case, research what rights(laws) you have in the state you are. In some states, you have jp to 72 hours, from the time you sign the contract, to return a new vehicle, minus depreciation, or other dealer cost, if you are not completely satisfied. If there is not an option like this, work with the dealer to resolve the issue. If you cannot get it done, feel free to write your complaint to the company that actually owns the dealership as well as Nissan corporation. Document the dates, times and who you spoke with when trying to resolve your issue. It'll be helpful, as you may talk with so many people that you will not remember dates, times or people. Complete your communication in writing, e/mail is always good, as you can show what is actually being told to you and whether the dealership is responsive. If things are not resolved, appeal to local news investigative reporters, as you may not be the only victim who fell prey to this tactic. If none of these things work out, let the dealership know that they have lost a potiential future customer. And if nothing else, enjoy your car, as it was a wise investment that has a very good depreciation rate and is fun to own and drive. I may be a little biased though! All in all, thing may not be as bad as it seems. Last edited by z man; 09-02-2011 at 09:21 PM.

09-07-2011, 11:38 AM	#42 (permalink)
mr_sk Enthusiast Member Join Date: Jul 2011 Location: Brooklyn Posts: 393 Drives: 2011 Z Sport MT Rep Power: 14	Interesting ... is this through Nissan or a 3rd party? __________________ Part out thread: http://www.the370z.com/parts-sale-pr...-dynodash.html

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09-03-2011, 09:39 AM	#34 (permalink)
cc370z Enthusiast Member Join Date: Jan 2010 Location: AZ Posts: 467 Drives: 09 370z Rep Power: 15	Why not cancel the warranty and get your money back? Being that the warranty hasn't been in effect very long, you should be able to get most of the money back. like some of the guys on here I've sold cars for years too. There isn't a magic way to get a better deal. Just be willing to walk away from anything that's not what you want to pay. If they want to or can meet your payments/price then they will. It's that's simple.

09-04-2011, 07:10 AM	#38 (permalink)
2011 Nismo#91 A True Z Fanatic Join Date: Mar 2011 Location: NJ Posts: 2,399 Drives: slowly Rep Power: 40569	Just so you know NY state documentation fee is limited to $75. So if they charged you more then get your money back.

09-05-2011, 01:54 PM	#39 (permalink)
Corporate666 Base Member Join Date: Jun 2011 Location: Boston Posts: 33 Drives: 02 BMW 3 Rep Power: 14	That is the reason they say the warranty runs concurrently with the factory warranty... because if you pay $2500 for it and then after 2 years, you want to sell the car and get the warranty cancelled/refunded, they are going to tell you that you used 2 years of the warranty, and will only be getting 3/5ths of the money back. You said it has only been 4 weeks, so you should be getting your $2,500 back minus one month of coverage, which would be about $42, so you should be getting $2,458 or around there. Lesson learned - ALWAYS ALWAYS ALWAYS read every contract put in front of you. I read all 5+ pages of my finance contract. The guy asking you to sign benefits when you don't read it, and when you sign your name, you take on a legal obligation. "I didn't read it" isn't something that will hold up in court, and trusting the salesman to be your advisor and look out for your best interests is like trusting a fox to guard the hen house. It's great they are going to (mostly) sort this out for you - but lesson learned, k? Imagine you found out that you actually signed a lease and have to pay $20k at the end to keep the car - this kind of stuff happens! Understanding contracts is a vital skill to have in life. Be thankful you didn't get burned bad in learning this lesson

09-06-2011, 01:32 AM	#41 (permalink)
11Thumper Track Member Join Date: Mar 2011 Location: Bay Area, CA Posts: 754 Drives: '11 370Z, '01 S2k Rep Power: 17	$2,500 for a 2 year warranty extension? I paid like $1,200 for my extended warranty and it covers everything (pretty much) until 8 years/100k miles.