What would you do in this situation?

nismodreamr · 07-13-2011, 02:08 PM

Quote:

Originally Posted by kenchan

yah, i mean even when a novice like me ships personal stuff i get a receipt from the UPS store which has the tracking# right there.

if they used a computer to make the labels like my logistics team does at work we all know tracking numbers are stored in the pc's logs...

I will honestly probably never get my wheels and I will probably be talking with my bank about how to get my 3400 back. Seriously I understand things don't always happen as planned, but everytime I call it is something new or different holding things up. It is just a tracking #, you can type it into an email, or a text, or give it 2 me verbally over the phone, you can send it via ******* carrier pidgeon for all I care.

kenchan · 07-13-2011, 02:12 PM

yah socal to des moines is what, 4days? if they shipped monday that means you should have them by tomorrow. i'd dispute the funds with your institution 7pm your time. hope it doesnt come down to that though!

nismodreamr · 07-13-2011, 02:19 PM

yea, four-ish days.. fml.

Vapiano · 07-13-2011, 03:10 PM

Quote:

Originally Posted by happytheman

+1 on the importance of communication. It only takes a few seconds and would put the OP's mind at ease, negating the "need" to call every day (multiple times). I get it, I really do. When I lay down $, I want to know where my money went to. I get obsessive about it as well. Perhaps not to the point of calling/emailing multiple times per day, but I definitely get anxious, especially if I'm told one thing and experience another.

I suppose the moral of all this would be the following:
1) Set the customer's expectations early. If the shipment is going to take three months..tell the customer it'll be four. That way you'll end up the Hero when it comes in early, yet not the tyrant when the delivery falls behind!
2) Communicate with your customers on a routine schedule, just to let them know how things are coming along. You may not have any news, but sometimes no news is better than not hearing anything at all.

I'm just sayin'!

PS. I've learned the value of item number 1 over the years with my wife and my anticipated departure from work! I used to tell her what I thought she wanted to hear "I'll only be another five minutes" and then had to hear the dissapointement when I did not come through. Now I just tell her "I'm not sure...maybe an hour?". And all is good when I show up in half the time! What can I say, I'm just keeping it real..and keeping the "customer" satisfied!

I think there are a ton of good points made in this entire thread, being in sales myself, setting and managing expectations via clear and concise communications is paramount and works both ways, especially as a customer if you are spending a good amount of your hard earned money.

A quick reply to any of your messages updating you on the status would have eased your mind and cleared any doubts of "now I have your money, you will get it when you get it" or "I bet I have been suckered."

Each vendor does things differently, it's just how some do business, it won't change a thing whether they gain or lose a customer. Buyers have different expectations as well. I am sure some forum members will read this thread and think nothing of it and some will say...hmmmm. Whether they choose to purchase or not is up to them. After reading it myself, my expectations have been set, I know not to expect a ton of response and I need to be very patient if I were to purchase. Patience is not one of my strongest attributes...

I get it, I see where you are coming from and have been in that position before, it sucks! I waited 10 weeks for wheels, when they arrived, they were the wrong wheels!

Talk about pissed, in the end; I got what I wanted, but the overall negative buying experience took away from the enjoyment of getting the product.

I hope things work out for you in the end.

V.

nismodreamr · 07-13-2011, 03:16 PM

@vapiano thanks for the input, I really agree with the poor experience and misleading information taking away from me enjoying the actual product, I have almost lost the desire for my wheels at this point because I am so stressed, I am still young and don't make a lot of money, so 3400 was a big mod for me! I would appreciate it if a vendor would treat it as if it mattered.

nismodreamr · 07-14-2011, 12:29 PM

UPDATE: just an fyi, I was able to obtain 4 tracking #'s from Lou yesterday. Crossing my fingers that everything is in order when the wheels get here on 07/18

kenchan · 07-14-2011, 12:34 PM

Quote:

Originally Posted by nismodreamr

UPDATE: just an fyi, I was able to obtain 4 tracking #'s from Lou yesterday. Crossing my fingers that everything is in order when the wheels get here on 07/18

so what happened to the story they shipped on Monday 7/11?

hope you get your wheels soon.

nismodreamr · 07-14-2011, 12:37 PM

Quote:

Originally Posted by kenchan

so what happened to the story they shipped on Monday 7/11?

hope you get your wheels soon.

It appears they did, I just don't know why he couldn't give me a tracking # until last night, also I was told they were shipped friday night 07/08 first, then it changed to monday 07/11.. I am cautiously excited

kenchan · 07-14-2011, 12:47 PM

Quote:

Originally Posted by nismodreamr

It appears they did, I just don't know why he couldn't give me a tracking # until last night, also I was told they were shipped friday night 07/08 first, then it changed to monday 07/11.. I am cautiously excited

yah, before you mount tires i'd make sure everything is correct including size, offset, PCD, and center bore diameter.

nismodreamr · 07-14-2011, 12:58 PM

Quote:

Originally Posted by kenchan

yah, before you mount tires i'd make sure everything is correct including size, offset, PCD, and center bore diameter.

I know how to check on size and offset, but forgive me here. what is PCD? and how do I check the center bore diameter? I am assuming center bore diameter can be checked with a ruler/tape measure, just measure it from one side to the other?

SP00LN · 07-14-2011, 02:50 PM

Wow, glad to hear they finally shipped man! CRAZY lol

Make sure to take some pics!

Cliff

nismodreamr · 07-14-2011, 02:54 PM

Quote:

Originally Posted by SP00LN

Wow, glad to hear they finally shipped man! CRAZY lol

Make sure to take some pics!

Cliff

Should be here monday (according to ups.com) as long as everything is fine with them I will get them on the car and get your wheels cleaned up and shipped out the next day? pending paypal of course

kenchan · 07-14-2011, 03:26 PM

Quote:

Originally Posted by nismodreamr

I know how to check on size and offset, but forgive me here. what is PCD? and how do I check the center bore diameter? I am assuming center bore diameter can be checked with a ruler/tape measure, just measure it from one side to the other?

pitch circle diameter for the lug holes. it's 5x114.3 for our cars. easiest way is if you have a spacer just line it up to the studs or see if it fits on your car.

center bore is diameter 66mm on our cars. wheels tend to give 0.1 for clearance or 66.1mm. you can take a caliper or ruler to measure this diameter.

happytheman · 07-16-2011, 04:01 PM

Oh wow! Happy is happy to hear that you finally have a tracking #!

Pics pwease!

Mt Tam I am · 07-18-2011, 05:09 PM

Quote:

Originally Posted by nismodreamr

UPDATE: just an fyi, I was able to obtain 4 tracking #'s from Lou yesterday. Crossing my fingers that everything is in order when the wheels get here on 07/18

It's the 18th. Did they arrive?

07-13-2011, 02:19 PM	#48 (permalink)
nismodreamr Enthusiast Member Join Date: Apr 2011 Location: Des Moines Posts: 367 Drives: 11 Z34 MagB 6MT Rep Power: 14	yea, four-ish days.. fml. __________________ 2011 370z Touring+Sport Magnetic Black 6MT Michelin - HKS - Titek - BC Racing - Volk TE-37SL - Stillen - PWJDM - Seibon

07-13-2011, 03:16 PM	#50 (permalink)
nismodreamr Enthusiast Member Join Date: Apr 2011 Location: Des Moines Posts: 367 Drives: 11 Z34 MagB 6MT Rep Power: 14	@vapiano thanks for the input, I really agree with the poor experience and misleading information taking away from me enjoying the actual product, I have almost lost the desire for my wheels at this point because I am so stressed, I am still young and don't make a lot of money, so 3400 was a big mod for me! I would appreciate it if a vendor would treat it as if it mattered. __________________ 2011 370z Touring+Sport Magnetic Black 6MT Michelin - HKS - Titek - BC Racing - Volk TE-37SL - Stillen - PWJDM - Seibon

07-14-2011, 12:29 PM	#51 (permalink)
nismodreamr Enthusiast Member Join Date: Apr 2011 Location: Des Moines Posts: 367 Drives: 11 Z34 MagB 6MT Rep Power: 14	UPDATE: just an fyi, I was able to obtain 4 tracking #'s from Lou yesterday. Crossing my fingers that everything is in order when the wheels get here on 07/18 __________________ 2011 370z Touring+Sport Magnetic Black 6MT Michelin - HKS - Titek - BC Racing - Volk TE-37SL - Stillen - PWJDM - Seibon Last edited by nismodreamr; 07-14-2011 at 12:33 PM. Reason: spelling errors

07-16-2011, 04:01 PM	#59 (permalink)
happytheman A True Z Fanatic Join Date: Apr 2010 Location: Florida Posts: 10,737 Drives: MB 6M Tour/Sport Z34 Rep Power: 1822	Oh wow! Happy is happy to hear that you finally have a tracking #! Pics pwease! __________________ --Brantly-- *PowderCoating by Mike/Stillen/PWJDM/Shine Auto/NST* GTR/Michelin /Fast Intentions/Evo-R/Mobil 1/Motul/Z1 https://facebook.com/CentralFloridaZClub

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07-13-2011, 02:12 PM	#47 (permalink)
kenchan A True Z Fanatic Join Date: Aug 2009 Location: N/A Posts: 76,801 Drives: N/A Rep Power: 141520	yah socal to des moines is what, 4days? if they shipped monday that means you should have them by tomorrow. i'd dispute the funds with your institution 7pm your time. hope it doesnt come down to that though!

07-14-2011, 02:50 PM	#56 (permalink)
SP00LN Base Member Join Date: Feb 2011 Location: 91370 Posts: 107 Drives: 09 370z SR M6 Rep Power: 14	Wow, glad to hear they finally shipped man! CRAZY lol Make sure to take some pics! Cliff