TSB Thread?

zrider · 02-04-2010, 04:57 PM

wow this is awesome i was asking the dealership to fix this too. sweet ! i had no idea a tsb was out thanks alot!

magisky · 02-04-2010, 05:39 PM

I went to the nissan dealer saturday and mentioned it the guy had no idea what i was talking about so we made an appointment for moday at 7:30. So monday morning I arrive at 7:30 and hand him a copy of the tsb and he says okay. I asked him if he had a favorite tech, trying to start a relationship with the tech so i can know my car is not being abused when its in for work. I get stone walled and told all the techs are fine blah blah blah. So i went and oogled the gtr on the showroom. At 8:30 i went and asked him how it was going he told me to hold on and he would check in a minute. A few minutes later he returns and tells me they are checking on the parts now. So i asked him why it took an hour before they even looked into the parts and basically got ignored. As in he shrugged his shoulders and said im not sure and walked away. So 45 more minutes go by and i ask again and he tells me yeah the cashier has my paper work. When i get to the cashier she tells me the parts have been ordered. 2HOURS TO ORDER PARTS!!! I was the secound car on the drive so its not like there was some outrageous wait to get to it, coupled with lack of urgency and communication, and you get a furious customer. if your service department provides this level of customer satisfaction how can you hope to retain customers.
Sorry about the rant i guess. Just make sure to check with parts first to sqve yourself the headache.

kannibul · 02-04-2010, 07:48 PM

Quote:

Originally Posted by magisky

I went to the nissan dealer saturday and mentioned it the guy had no idea what i was talking about so we made an appointment for moday at 7:30. So monday morning I arrive at 7:30 and hand him a copy of the tsb and he says okay. I asked him if he had a favorite tech, trying to start a relationship with the tech so i can know my car is not being abused when its in for work. I get stone walled and told all the techs are fine blah blah blah. So i went and oogled the gtr on the showroom. At 8:30 i went and asked him how it was going he told me to hold on and he would check in a minute. A few minutes later he returns and tells me they are checking on the parts now. So i asked him why it took an hour before they even looked into the parts and basically got ignored. As in he shrugged his shoulders and said im not sure and walked away. So 45 more minutes go by and i ask again and he tells me yeah the cashier has my paper work. When i get to the cashier she tells me the parts have been ordered. 2HOURS TO ORDER PARTS!!! I was the secound car on the drive so its not like there was some outrageous wait to get to it, coupled with lack of urgency and communication, and you get a furious customer. if your service department provides this level of customer satisfaction how can you hope to retain customers.
Sorry about the rant i guess. Just make sure to check with parts first to sqve yourself the headache.

First thing I do with these things is have them look to see if they have the parts. If not, then I tell them to order them and I'll bring it in.

None of the TSB's should take any more than 10 minutes to do, they should do it right there with you waiting. Not a big deal, and you're out the door in no time.

Chriz · 02-05-2010, 02:10 AM

Quote:

Originally Posted by magisky

I went to the nissan dealer saturday and mentioned it the guy had no idea what i was talking about so we made an appointment for moday at 7:30. So monday morning I arrive at 7:30 and hand him a copy of the tsb and he says okay. I asked him if he had a favorite tech, trying to start a relationship with the tech so i can know my car is not being abused when its in for work. I get stone walled and told all the techs are fine blah blah blah. So i went and oogled the gtr on the showroom. At 8:30 i went and asked him how it was going he told me to hold on and he would check in a minute. A few minutes later he returns and tells me they are checking on the parts now. So i asked him why it took an hour before they even looked into the parts and basically got ignored. As in he shrugged his shoulders and said im not sure and walked away. So 45 more minutes go by and i ask again and he tells me yeah the cashier has my paper work. When i get to the cashier she tells me the parts have been ordered. 2HOURS TO ORDER PARTS!!! I was the secound car on the drive so its not like there was some outrageous wait to get to it, coupled with lack of urgency and communication, and you get a furious customer. if your service department provides this level of customer satisfaction how can you hope to retain customers.
Sorry about the rant i guess. Just make sure to check with parts first to sqve yourself the headache.

Which dealer was it?

martums · 02-07-2010, 06:40 PM

Quote:

Originally Posted by Chriz

Quote:

Originally Posted by magisky

I went to the nissan dealer saturday and mentioned it the guy had no idea what i was talking about so we made an appointment for moday at 7:30. So monday morning I arrive at 7:30 and hand him a copy of the tsb and he says okay. I asked him if he had a favorite tech, trying to start a relationship with the tech so i can know my car is not being abused when its in for work. I get stone walled and told all the techs are fine blah blah blah. So i went and oogled the gtr on the showroom. At 8:30 i went and asked him how it was going he told me to hold on and he would check in a minute. A few minutes later he returns and tells me they are checking on the parts now. So i asked him why it took an hour before they even looked into the parts and basically got ignored. As in he shrugged his shoulders and said im not sure and walked away. So 45 more minutes go by and i ask again and he tells me yeah the cashier has my paper work. When i get to the cashier she tells me the parts have been ordered. 2HOURS TO ORDER PARTS!!! I was the secound car on the drive so its not like there was some outrageous wait to get to it, coupled with lack of urgency and communication, and you get a furious customer. if your service department provides this level of customer satisfaction how can you hope to retain customers.
Sorry about the rant i guess. Just make sure to check with parts first to sqve yourself the headache.

Which dealer was it?

Magisky! This thread rant is useless without pictures the name of the scummy dealership.

AK370Z · 02-08-2010, 10:38 PM

Please visit our dedicated TSB section. thanks

370Z Technical Service Bulletins (TSB) / Recalls - Nissan 370Z Forum

02-04-2010, 05:39 PM	#2 (permalink)
magisky Base Member Join Date: Jan 2010 Location: Houston Tx Posts: 18 Drives: 09 370z touring 6sp Rep Power: 17	I went to the nissan dealer saturday and mentioned it the guy had no idea what i was talking about so we made an appointment for moday at 7:30. So monday morning I arrive at 7:30 and hand him a copy of the tsb and he says okay. I asked him if he had a favorite tech, trying to start a relationship with the tech so i can know my car is not being abused when its in for work. I get stone walled and told all the techs are fine blah blah blah. So i went and oogled the gtr on the showroom. At 8:30 i went and asked him how it was going he told me to hold on and he would check in a minute. A few minutes later he returns and tells me they are checking on the parts now. So i asked him why it took an hour before they even looked into the parts and basically got ignored. As in he shrugged his shoulders and said im not sure and walked away. So 45 more minutes go by and i ask again and he tells me yeah the cashier has my paper work. When i get to the cashier she tells me the parts have been ordered. 2HOURS TO ORDER PARTS!!! I was the secound car on the drive so its not like there was some outrageous wait to get to it, coupled with lack of urgency and communication, and you get a furious customer. if your service department provides this level of customer satisfaction how can you hope to retain customers. Sorry about the rant i guess. Just make sure to check with parts first to sqve yourself the headache. __________________ http://www.the370z.com/images/smilies/iagree.gif

02-08-2010, 10:38 PM	#6 (permalink)
AK370Z Administrator Join Date: Sep 2008 Location: NJ Posts: 9,931 Drives: 09 370Z MB Sports M6 Rep Power: 10	Please visit our dedicated TSB section. thanks 370Z Technical Service Bulletins (TSB) / Recalls - Nissan 370Z Forum __________________ The370Z Signature Pictures ll Want to rock our forum decals on your car? Then click here! ll How to Embed YouTube Videos In a Post STOP! (Hammertime) ll Become a Premium Member Click HERE ll F.A.Q. Are You a Nissan Dealer? Click Here to Become A "Supporting Dealer" and Start Listing Your 370Zs In Our Inventory Section My Monterey Blue Z ll My Exhaust --> My Intake --> G3 Nissan's Official Response Regarding Oil Temp Issue: CLICK HERE Need a Set of Cheap Winter wheels /Tires? Then Visit The Banner Link Below and Place Your Order. You'll Help Keep The370Z Alive.

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02-04-2010, 04:57 PM	#1 (permalink)
zrider Base Member Join Date: Oct 2009 Location: Alexandria, VA Posts: 175 Drives: 2009 370z Black M/T Rep Power: 17	wow this is awesome i was asking the dealership to fix this too. sweet ! i had no idea a tsb was out thanks alot!