Bought New Z -undisclosed damage

Tejas Z · 02-09-2018, 08:20 AM

Quote:

Originally Posted by Chuck33079

As a general life rule, you should NEVER comment on ongoing legal matters. Either post everything up and let the internet eat them alive, or lawyer up and keep your mouth shut until the judge makes a ruling. It's one or the other. It's far too easy to get carried away online and torpedo your own case, or the defense may be more willing to settle with you if they still have the option of giving you a check and an NDA.

Got it. Thanks.

onzedge · 02-09-2018, 09:12 AM

Quote:

Originally Posted by Chuck33079

As a general life rule, you should NEVER comment on ongoing legal matters. Either post everything up and let the internet eat them alive, or lawyer up and keep your mouth shut until the judge makes a ruling. It's one or the other. It's far too easy to get carried away online and torpedo your own case, or the defense may be more willing to settle with you if they still have the option of giving you a check and an NDA.

Tejas Z · 02-09-2018, 03:39 PM

Thanks for the guidance and comments folks. I’ve begun conversations with a lawyer. Will let everyone here know how it turns out once all is said and done.

God-Speed · 02-10-2018, 08:06 AM

Quote:

Originally Posted by Tejas Z

Thanks for the guidance and comments folks. I’ve begun conversations with a lawyer. Will let everyone here know how it turns out once all is said and done.

Tejas, best of luck on this!!!!

Kzonts · 02-10-2018, 09:22 AM

Those jerks at that dealership are pieces of s#%t.... I also can't believe Nissan is not coming forward to make it right. I will NEVER buy another Nissan, not even a new model "Z". They will never get any of my money again... Do they realize this is a criminal offense? Unbelievable!

abailey362 · 02-10-2018, 10:39 AM

Quote:

Originally Posted by Kzonts

Those jerks at that dealership are pieces of s#%t.... I also can't believe Nissan is not coming forward to make it right. I will NEVER buy another Nissan, not even a new model "Z". They will never get any of my money again... Do they realize this is a criminal offense? Unbelievable!

there is only so far nissan can go on something like this. they sell the car to the dealer, and then the dealer resells it to you. Nissan can help pressure them, but they can't MAKE them do anything.

alcheng · 02-10-2018, 03:17 PM

Quote:

Originally Posted by Kzonts

Those jerks at that dealership are pieces of s#%t.... I also can't believe Nissan is not coming forward to make it right. I will NEVER buy another Nissan, not even a new model "Z". They will never get any of my money again... Do they realize this is a criminal offense? Unbelievable!

calm down bud, one bad apple doesn't mean the whole tree is bad.

Tejas Z · 02-10-2018, 04:22 PM

I will say it is disappointing that Nissan won’t do anything more than place a phone call or email the dealer and ask them to contact me to resolve the issue. No investigation into the consumer’s claim, even when it’s something this significant. My case was actually closed within two days of opening it, once the representative from Nissan Consumer Affairs made contact with the dealer and asked them to contact me. I called back to follow up with NCA to see what they had done or were planning to do next, and was told “ case closed”, at which point I asked how it could possibly be closed when nothing has changed since two days prior when I called to open the case? They reopened the “case” at that point.

I told NCA that if a dealer is flying the Nissan flag, I would think there would be some desire to be sure they are engaging in business in an ethical and legal manner. I realize that dealerships are privately owned, but they should be answering to Nissan Corporate in cases like these since they are representing the brand, if it’s for no other reason than to be self serving by making sure the customer feels like they are doing all they can and prevent them from walk away from Nissan altogether. I’ve owned more than 20 other cars over the last 25 year period across various brands, (owned a Maxima in ‘95) and given the lack of effective support from Mother Nissan, this was likely my last Nissan purchase. It’s a shame really, as I like where the brand is going with style and design. Even considered a new Maxima for my next company car, but don’t see that happening now.

Kzonts · 02-10-2018, 05:16 PM

Quote:

Originally Posted by Tejas Z

I will say it is disappointing that Nissan won’t do anything more than place a phone call or email the dealer and ask them to contact me to resolve the issue. No investigation into the consumer’s claim, even when it’s something this significant. My case was actually closed within two days of opening it, once the representative from Nissan Consumer Affairs made contact with the dealer and asked them to contact me. I called back to follow up with NCA to see what they had done or were planning to do next, and was told “ case closed”, at which point I asked how it could possibly be closed when nothing has changed since two days prior when I called to open the case? They reopened the “case” at that point.

I told NCA that if a dealer is flying the Nissan flag, I would think there would be some desire to be sure they are engaging in business in an ethical and legal manner. I realize that dealerships are privately owned, but they should be answering to Nissan Corporate in cases like these since they are representing the brand, if it’s for no other reason than to be self serving by making sure the customer feels like they are doing all they can and prevent them from walk away from Nissan altogether. I’ve owned more than 20 other cars over the last 25 year period across various brands, (owned a Maxima in ‘95) and given the lack of effective support from Mother Nissan, this was likely my last Nissan purchase. It’s a shame really, as I like where the brand is going with style and design. Even considered a new Maxima for my next company car, but don’t see that happening now.

Totally agree! They simply thought they could get away with it. I assume they received insurance money for the damaged vehicles and decided to turn it into profit at the expense of their so-called valued customers.

Conrad · 02-11-2018, 09:17 AM

After dealing with NCA and my dealer regarding the well documented radiator/transmission failure in my 07 Frontier, I swore I would never buy or own another Nissan. My Frontier transmission started acting up so I made an appointment with the dealer to have it looked at. They told me the transmission cooling lines failed and allowed the fluid to be mixed with coolant thereby destroying the transmission. Apparently well known to Nissan and after a class action lawsuit, Nissan agreed to warranty repair at no charge, up to 80K miles any repairs necessary. I had 79,900 miles when I called the dealer to have them look at it. By the time I got to the dealer I had just over 80,000 miles and was told the transmission was shot, they told me they would not cover the repair!
This began a 2 week back and forth battle between the dealer and NCA where in the end, both the dealer and NCA said "tough luck" and it cost me $3K to replace the transmission. They wouldn't budge or work with me at all. I was never so pi**ed off in my life. So, I can feel your frustration with Nissan NCA and dealer. It's a shame their customer support is so shi**y. I'm hoping my Z doesn't ever have to see the dealer again. Good luck with your battle

02-09-2018, 03:39 PM	#48 (permalink)
Tejas Z Base Member Join Date: Jan 2018 Location: Cypress, Texas Posts: 12 Drives: ‘17 370Z S/T GM M6 Rep Power: 7	Thanks for the guidance and comments folks. I’ve begun conversations with a lawyer. Will let everyone here know how it turns out once all is said and done. God-Speed, Rusty and wideglideleon like this.

02-10-2018, 09:22 AM	#50 (permalink)
Kzonts Track Member Join Date: Mar 2015 Location: Greenville, SC Age: 60 Posts: 733 Drives: 2019 Roadster Rep Power: 128743	Those jerks at that dealership are pieces of s#%t.... I also can't believe Nissan is not coming forward to make it right. I will NEVER buy another Nissan, not even a new model "Z". They will never get any of my money again... Do they realize this is a criminal offense? Unbelievable! __________________ 2019 Magnetic Black Roadster FI Exhaust \| EVO-R Rear Diffuser \| Artwork Bodyshop Front Splitter \| Tuned By Specialty Z Last edited by Kzonts; 02-10-2018 at 09:26 AM.

02-10-2018, 04:22 PM	#53 (permalink)
Tejas Z Base Member Join Date: Jan 2018 Location: Cypress, Texas Posts: 12 Drives: ‘17 370Z S/T GM M6 Rep Power: 7	I will say it is disappointing that Nissan won’t do anything more than place a phone call or email the dealer and ask them to contact me to resolve the issue. No investigation into the consumer’s claim, even when it’s something this significant. My case was actually closed within two days of opening it, once the representative from Nissan Consumer Affairs made contact with the dealer and asked them to contact me. I called back to follow up with NCA to see what they had done or were planning to do next, and was told “ case closed”, at which point I asked how it could possibly be closed when nothing has changed since two days prior when I called to open the case? They reopened the “case” at that point. I told NCA that if a dealer is flying the Nissan flag, I would think there would be some desire to be sure they are engaging in business in an ethical and legal manner. I realize that dealerships are privately owned, but they should be answering to Nissan Corporate in cases like these since they are representing the brand, if it’s for no other reason than to be self serving by making sure the customer feels like they are doing all they can and prevent them from walk away from Nissan altogether. I’ve owned more than 20 other cars over the last 25 year period across various brands, (owned a Maxima in ‘95) and given the lack of effective support from Mother Nissan, this was likely my last Nissan purchase. It’s a shame really, as I like where the brand is going with style and design. Even considered a new Maxima for my next company car, but don’t see that happening now. Chuck33079 and Rusty like this.

02-11-2018, 09:17 AM	#55 (permalink)
Conrad Base Member Join Date: Aug 2017 Location: CT Posts: 1 Drives: 14 Touring Sport M6 Rep Power: 7	After dealing with NCA and my dealer regarding the well documented radiator/transmission failure in my 07 Frontier, I swore I would never buy or own another Nissan. My Frontier transmission started acting up so I made an appointment with the dealer to have it looked at. They told me the transmission cooling lines failed and allowed the fluid to be mixed with coolant thereby destroying the transmission. Apparently well known to Nissan and after a class action lawsuit, Nissan agreed to warranty repair at no charge, up to 80K miles any repairs necessary. I had 79,900 miles when I called the dealer to have them look at it. By the time I got to the dealer I had just over 80,000 miles and was told the transmission was shot, they told me they would not cover the repair! This began a 2 week back and forth battle between the dealer and NCA where in the end, both the dealer and NCA said "tough luck" and it cost me $3K to replace the transmission. They wouldn't budge or work with me at all. I was never so pied off in my life. So, I can feel your frustration with Nissan NCA and dealer. It's a shame their customer support is so shiy. I'm hoping my Z doesn't ever have to see the dealer again. Good luck with your battle Rusty and Tejas Z like this.

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