Letter to Nissan for bad dealer experience...

KillerBee370 · 12-07-2009, 02:29 PM

whenever I send a letter to anyone (that I'm pissed at for whatever reason) I have my wife write it on her legal letterhead. That always gets someones attention.

mspeasl · 12-07-2009, 02:39 PM

I Understand your Problem. But before you write and send the letter to Nissan or the Dealer sit down and cool off. Take your time writing it and then have your wife or girlfriend proof read it.

KillerBee370 · 12-07-2009, 02:42 PM

Quote:

Originally Posted by mspeasl

I Understand your Problem. But before you write and send the letter to Nissan or the Dealer sit down and cool off. Take your time writing it and then have your wife or girlfriend proof read it.

Sound advice.

Shoot... can you imagine if we did that with foreign policy, etc.? HA!

nuTinmuch · 12-07-2009, 02:01 PM

Thanks 1000x over for this post! I live near (and pass) this place every day and if it wasn't for this post I probably would have gone through the same things in a few months when I go to buy.

99.99% sure I won't be going there now. Thanks for the heads up! Hope the satisfaction of knowing they missed out on a customer helps a bit. Really sucks about your situation, though. Hope I can find another solid dealer around here.

Edit: Out of curiosity, did you pick up the black or white one? Pretty sure I saw both of them gone out front.

areyouin729 · 12-07-2009, 02:52 PM

I'm pretty good at writing these letters, I was a business major and have many templates saved, don't let my message board style writing full you lol

I will make sure I address it to the President, VP or someone I hope will read it.

Most importantly, I hope NO ONE ever does business with Classic Nissan

another peeve is sleazy sales managers and their follow up calls...the phone call went like this...

"Hey Chris hope you love your new 370Z, I know it's your first Z and I know you will love it..." I was like oh yeah

I traded in a 300ZX and made it clear countless times I had a 350Z

Lesson to my fellow members in the Tri-State area....AVOID THIS TERRIBLE DEALERSHIP

ducky · 12-10-2009, 12:59 AM

Im all about good services..Nissan should be calling you anytime soon for a survey or email you the survey..when they called me i complaint about the dealership i dealt with cuz they didnt detail my car when it was ship to me and the gas tank was empty..the dealer call me back right away and see if they can offer anything to me..

Micas · 12-07-2009, 04:17 PM

The sad thing about these types of deals.. is that if somebody that is well prepared, knowledgable, intelligent, assertive, and capable can get treated like that, imagine what they're doing to ordinary folks that come in off the street.

The only recourse you have is writing a letter. That's sad.

KillerBee370 · 12-07-2009, 04:30 PM

Quote:

Originally Posted by Micas

The sad thing about these types of deals.. is that if somebody that is well prepared, knowledgable, intelligent, assertive, and capable can get treated like that, imagine what they're doing to ordinary folks that come in off the street.

The only recourse you have is writing a letter. That's sad.

Well aside from a letter you do have the power of the internet however you have to be careful of certain things like slander and defamation.

English defamation law - Wikipedia, the free encyclopedia
&
http://www.medialaw.org/Content/Navi...What is Libel?

areyouin729 · 12-07-2009, 04:31 PM

Quote:

Originally Posted by KillerBee370

Well aside from a letter you do have the power of the internet however you have to be careful of certain things like English defamation law - Wikipedia, the free encyclopedia

you have to be REAL careful about that, I had a business law class which I did case studies on crap like this, you REALLY have to watch what say

KillerBee370 · 12-07-2009, 04:35 PM

Quote:

Originally Posted by areyouin729

you have to be REAL careful about that, I had a business law class which I did case studies on crap like this, you REALLY have to watch what say

My wife is a lawyer and she's always saying the same thing to me when it comes to typing sh!t online.... DON'T DO IT.

Micas · 12-07-2009, 04:41 PM

If what you're saying is true, it's not slanderous. Pretty simple.

KillerBee370 · 12-07-2009, 04:48 PM

Quote:

Originally Posted by Micas

If what you're saying is true, it's not slanderous. Pretty simple.

It may well be true but that isn't always easy to prove. And after all the laywer fees add up... it doesn't really matter anymore.

A headache is a headache no matter how you slice it and an ounce of prevention equals... well... you know.

Vent away just leave out certain specific details. We will still get the gist.

PapoZalsa · 12-07-2009, 06:05 PM

I love cars, but the worst experiences ever has been with stealerships. I can count with the fingers of one hand the good experiences I had. I have bought over 20 cars over the years, used & new.

I consider them my enemy!

DooDooBrown · 12-09-2009, 09:25 AM

I don't know man.... You kinda shot yourself in the foot. On one hand, you are saying they are the worst dealership in the world, in the other, they got your money.... Who wins? I don't know about you, but I wouldn't let some crappy dealership get my hard earned dollars for service like that. Kinda reminds me of what happened with the lady who tried to sell me the extended warantee with my Z. I clearly stated no, and she rolled her eyes, and said she was going to "mark my file". I stood up, was leaving, when the sales manager stopped me, and had to give me another 500 off the price for her stupidity...

speed_BMW330i · 12-10-2009, 12:54 AM

Not really sure if this is true, as this has never happened to me personally, BUT....

over on the Bimmer board, some members have stated that because the bonus money that new car dealerships receive is based in part on the dealership's customer service ratings, car dealers are very sensitive to these customer service ratings.

Specifically, some members have stated that when they have complained about their service on the response form, that some dealers have refused to service their car again, or at least made it very clear that there business is no longer welcome.

Supposedly, what they recommend is that before you return the customer service rating form, that you contact the dealership and discuss your grievances and try to reach an agreement. Supposedly this is more likely to result in a comprise of some sort, as opposed to just giving them a bad rating.

Like I said, not sure if its true, but that's what I've heard many a time.

Believable or BS?

Martin

12-07-2009, 02:39 PM	#2 (permalink)
mspeasl Enthusiast Member Join Date: Jan 2009 Location: Decatur, IL Posts: 367 Drives: Red M6 Sport/Touring Rep Power: 269	Understand your Problem I Understand your Problem. But before you write and send the letter to Nissan or the Dealer sit down and cool off. Take your time writing it and then have your wife or girlfriend proof read it. __________________ Mspeasl - Central Illinois 2009 - Solid Red, M6 '370' Sport/Touring (Delivered 7 April 09)

12-07-2009, 02:01 PM	#4 (permalink)
nuTinmuch A True Z Fanatic Join Date: Dec 2009 Location: New Jersey Posts: 1,092 Drives: PG 7AT 370Z Rep Power: 18	Thanks 1000x over for this post! I live near (and pass) this place every day and if it wasn't for this post I probably would have gone through the same things in a few months when I go to buy. 99.99% sure I won't be going there now. Thanks for the heads up! Hope the satisfaction of knowing they missed out on a customer helps a bit. Really sucks about your situation, though. Hope I can find another solid dealer around here. Edit: Out of curiosity, did you pick up the black or white one? Pretty sure I saw both of them gone out front. __________________ nuTinmuch! -- Platinum Graphite 370Z -- Check out my Gallery thread here! Last edited by nuTinmuch; 12-07-2009 at 02:17 PM.

12-07-2009, 06:05 PM	#13 (permalink)
PapoZalsa A True Z Fanatic Join Date: Nov 2009 Location: Not in Sunny Florida Posts: 6,358 Drives: 16 Nismo w/Tech Pack Rep Power: 4500	I love cars, but the worst experiences ever has been with stealerships. I can count with the fingers of one hand the good experiences I had. I have bought over 20 cars over the years, used & new. I consider them my enemy! __________________ 2009 370Z MB Base w/Sport Package 6MT Modshack's Custom Air Intakes /3M Clear Bra/ Illuminated Kick Plates / F. I CBE w/12" resonators / EVO-R Front Lip / Rear Hatch Wing / Tein S-Tech Springs /Ilegal Tint in the Rep. of VA/4x20mm Z1 Spacers/ Vinyl Roof/Liquid Carbon Designs

12-10-2009, 12:54 AM	#15 (permalink)
speed_BMW330i Base Member Join Date: Apr 2009 Location: chicago Posts: 107 Drives: 2006 BMW 330i Auto Rep Power: 17	Dealership Refuses to Service Vehicle if Bad Rating is Given Not really sure if this is true, as this has never happened to me personally, BUT.... over on the Bimmer board, some members have stated that because the bonus money that new car dealerships receive is based in part on the dealership's customer service ratings, car dealers are very sensitive to these customer service ratings. Specifically, some members have stated that when they have complained about their service on the response form, that some dealers have refused to service their car again, or at least made it very clear that there business is no longer welcome. Supposedly, what they recommend is that before you return the customer service rating form, that you contact the dealership and discuss your grievances and try to reach an agreement. Supposedly this is more likely to result in a comprise of some sort, as opposed to just giving them a bad rating. Like I said, not sure if its true, but that's what I've heard many a time. Believable or BS? Martin

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12-07-2009, 02:29 PM	#1 (permalink)
KillerBee370 A True Z Fanatic Join Date: Mar 2009 Location: So Cal baby! Age: 52 Posts: 5,964 Drives: with passion Rep Power: 322	whenever I send a letter to anyone (that I'm pissed at for whatever reason) I have my wife write it on her legal letterhead. That always gets someones attention.

12-07-2009, 02:52 PM	#5 (permalink)
areyouin729 Enthusiast Member Join Date: Nov 2008 Location: Conshohocken Age: 44 Posts: 301 Drives: 2009 370Z Rep Power: 17	I'm pretty good at writing these letters, I was a business major and have many templates saved, don't let my message board style writing full you lol I will make sure I address it to the President, VP or someone I hope will read it. Most importantly, I hope NO ONE ever does business with Classic Nissan another peeve is sleazy sales managers and their follow up calls...the phone call went like this... "Hey Chris hope you love your new 370Z, I know it's your first Z and I know you will love it..." I was like oh yeah I traded in a 300ZX and made it clear countless times I had a 350Z Lesson to my fellow members in the Tri-State area....AVOID THIS TERRIBLE DEALERSHIP

12-10-2009, 12:59 AM	#6 (permalink)
ducky Enthusiast Member Join Date: Aug 2009 Location: SinCity Posts: 437 Drives: 370z and s2000 Rep Power: 16	Im all about good services..Nissan should be calling you anytime soon for a survey or email you the survey..when they called me i complaint about the dealership i dealt with cuz they didnt detail my car when it was ship to me and the gas tank was empty..the dealer call me back right away and see if they can offer anything to me..

12-07-2009, 04:17 PM	#7 (permalink)
Micas Base Member Join Date: Oct 2009 Location: D/FW Posts: 54 Drives: 2004 G35 Coupe Rep Power: 16	The sad thing about these types of deals.. is that if somebody that is well prepared, knowledgable, intelligent, assertive, and capable can get treated like that, imagine what they're doing to ordinary folks that come in off the street. The only recourse you have is writing a letter. That's sad.

12-07-2009, 04:41 PM	#11 (permalink)
Micas Base Member Join Date: Oct 2009 Location: D/FW Posts: 54 Drives: 2004 G35 Coupe Rep Power: 16	If what you're saying is true, it's not slanderous. Pretty simple.

12-09-2009, 09:25 AM	#14 (permalink)
DooDooBrown Base Member Join Date: Jun 2009 Location: Ranson, WV Posts: 178 Drives: 09 370 Touring w/spt Rep Power: 17	I don't know man.... You kinda shot yourself in the foot. On one hand, you are saying they are the worst dealership in the world, in the other, they got your money.... Who wins? I don't know about you, but I wouldn't let some crappy dealership get my hard earned dollars for service like that. Kinda reminds me of what happened with the lady who tried to sell me the extended warantee with my Z. I clearly stated no, and she rolled her eyes, and said she was going to "mark my file". I stood up, was leaving, when the sales manager stopped me, and had to give me another 500 off the price for her stupidity...