I understand that all trust me, and I was bringing in the example of Sam because Sam took a bunch of money and had no intent ever of shipping those orders. Aerojacket isn't doing that, which is what I was getting at with that anaolgy.
Gotta keep orders coming in though to keep a Cash Flow going to keep the business going. If there is not any new profit for Rich to work with to keep the business up and running. The profit he made from all the old orders was still used for bills for the business while he wasn't there. So he can't just focus on waiting for all the old orders to arrive to his shop to ship them. He's gotta create profit for himself so he can maintain the business in the harder time he has made for himself right now.
That's why they were saying things are delayed and backordered for newer orders. They are trying to get the past due orders shipped.

Most of the time I rationalize from both sides.

So here are the closer pictures of the turn signal cutouts. A little rough and a buddy of mine who also ordered from aerojacket said his turn signal cuts on his fenders were cleaner then this. http://images.tapatalk-cdn.com/15/12...9699379de8.jpghttp://images.tapatalk-cdn.com/15/12...11628b40cf.jpg


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So here's my story: Ordered a Zele style bumper on 8/20 w/ a "2 week or less" quoted ETA; which I knew was inaccurate. Following order placement I received little to no communication on from their side. I had to bug the hell out of them on all communication avenues I had for status updates (FB, forum, emails, google voice phone, and paypal #). The bumper finally arrived on 9/30, DAMAGED! My shop rejected the shipment and sent the driver back. The box however looked completely in tact and the bumper was bubble wrapped securely; so I'm not sure what the hell happened. Refer to pics below.
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They called me immediately when I sent them email notice of the damage, and promised a new one would be rushed out with a partial refund.

Ever since returning the damaged bumper, I've been waiting going on now almost 3 months. Supposedly it was picked up from them on 11/14, and sent to the shipping warehouse/freight forwarder awaiting shipment to TX. I send them FB messages almost weekly now, which they eventually respond to, but has been nothing but broken promises...."next week, ok next week for sure, ok this time I promise next week." I've yet to receive anything, or that partial refund.

The last message I received on 12/19 stated: "If it don't get there today sat,then Monday -Tuesday any day soon.we think all the shipping is pretty busy right now"

Nothing Monday, and I don't have my hopes very high for Tuesday.

I'm starting to worry that they are going to just keep my money. I'll probably just do the whole paypal claim thing very soon, but I'm trying to stay patient and doubt anything will ship around holidays.

If the boxes were intact and I know Rich wraps the hell out of it with bubble wrap and tapes it in multiple sections. He's a bit OCD like that and wouldn't ever send out a broken part. When I bought my spoiler, he sent me a pic of a tiny imperfection in the clear coat and had it sent back to be re-buffed and cleared.

Could be that the shipping company was not careful with it. I have seen multiple security came footages of those workers throwing the packages literally as hard as they can. They even try tossing the big packages as far as they can.

People are getting their parts slowly, but surely. Rich is working on it. Remember if you file a paypal claim and they return your money, you have to return the replacement item if it already is shipped already.

And they are still using the same exact shipper unfortunately for me. :shakes head:. I understand that if I filed a claim and got a refund, I'm liable to return what has shipped...but that's if anything has shipped in the first place. So far nothing. And as others have mentioned, as soon as that claim goes through, they magically ship the product. Funny how that works out. I'd just appreciate it, if they gave some realistic/truthful information and not just more of the same :bs: I've received weekly. That way I'd know what to expect and could prepare thy :icon23:

Stop wasting your time file a claim i guarantee you once they see that you've filed they'll contact you, seems the norm these days! 3 months? you have to be F*ing kidding me man, you got some patience.

I've had other issues to keep my occupied, like hydro locking my engine . But now that that's fixed, I just want my damn bumper.


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I can understand that and does seem like the only way people do get contact out of them with everything going on.
I have a feeling that Rich is contacting the people, whose claim's are accepted through Paypal, due to an additional third party mediator which now sets a time limit for Aerojacket to respond to Paypal and get the product to the customer, otherwise they will refund the money and Aerojacket keeps the part, wherever it may be; production, in the shop, shipped, etc.. Also I can see Aerojacket trying to ship the parts to paypal claims people first because it would eliminate Rich having to refund money he doesn't have liquid right now due to recent events.

Just got to keep following up and see what happens. Either way it will get taken care of, Paypal or Aerojacket Parts.


Also for everyone thinking that I am easily talking to Rich through this mess due to knowing things; I haven't had any contact with him from attempts either. I have a feeling it's because this whole mess is going on and I don't have a current order that is being bought or needs delivery and has a claim open personally. Talking to me for the little bit he would about the parts you guys want, wouldn't do much besides delay him working on things to get your guys what you want.
Still trying nonetheless.

What I know is based off a small group of family/friends/business partners. I know Rich hasn't asked me to help out here on the forums and from the jist (what Zero34 said earlier) of it they aren't coming back to the forums.
Being able to feel for Rich at this moment and being his friend and owning parts from him that were delivered (to my apartment and met with me since I live 5 mins from the shop or so) within 2 weeks with production time, makes me believe that this is a major hiccup in his business and personal life and is trying to make right by it the customers that have been out on products.

Want to make sure everything on the forums goes smooth for the forum members that bought parts and need them or need them fixed get helped. Not only will it help alleviate situations like; a worse case scenario here on the forums from happening... again.., customers have products and Aerojacket is able to work through everything owed to old customers, backordered to new customers and build for future business :tiphat:


For the people who have claims out there, How long do you find Aerojacket taking to contact paypal or contacting you. I know I saw a couple of different answers in posts as to when Aerojacket contacted you after the claim was filed. Was wondering more or less days and hours just because if it is within 24 hours of the claim being filed and they contact you, then it does seem like an expedited solution for customers here because Paypal usually gives Sellers on Personal Accounts 30 days to respond. Do not know what deadlines they have to meet as a Paypal Business Account.

I filed a PP claim late one afternoon and received a PM from Alex the following morning. If that answers your question Gavin ^

So that is one within 24 hours of the claim being made. Thanks Jose!

Whom else?

Did you file a dispute first for open communication with them for resolution and then elevate to a claim or immediately jump to claim? I'm looking at it now.


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Most likely everyone went straight to a claim.

Aerojacket customer support
 

Hey guys, so I recently ordered a carbon fiber duck bill type 3 from aerojacket, I got the email that said my order went through and also there was a sections that said, "Shipping Information", and that said 3-5 days under it. I know it's probably going to take more time than that obviously. What I wanted to know was what is the best way to contact them. I've sent an email and I've tried reaching them on here. If anyone knows a better way please let me know

ohhh gosh, good luck getting your duckbill.

You're a bit SOL. No one can get ahold of them... That's why I tell people to go with Fly1, sure, you sometimes pay a bit more, but you'll actually get the parts you paid for....

Yea I was thinking that to, but I did try them over Facebook and luckily got a reply, they're just sending out a lot of type 3s over the holiday and I will get my tracking # as soon as it gets sent out

How did u make contact on FB? Their page or through messenger? I still can't get through to them.

Use fb messenger.


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Yea, I sent them a message over fb and they replied within 2-3 days

So I called PayPal today 12/28/15 to dispute my charges with AEROJACKET. MORE GREAT NEWS :-(
So being the nice guy that I am I was trying to give AEROJACKET the benefit of the doubt with personal and company issues after my order from 6/29/15 issues (them vanishing on me and parts I ordered) plus the prior replacement parts they owed me from a January order.
Come to find out my 180 days to file a claim with PayPal ended YESTERDAY!!!! Additionally, LIKE AN IDIOT, I was talked into using the friends payment method by Richard which now limits me from any recourse of hopefully getting my money back, rather than Goods and Services. Hits keep on coming.

Now I have to reach out to my bank to dispute the charges further.

To be honest I'm still not that mad if I could just SIMPLY GET MY CORRECT PARTS!!!!! All I want to do is build my car before my first child pops out in 6 months and I'm likely forced to sell the car for a daddy wagon

If ANYONE has contact with AEROJACKET please advise them of the situation. I keep attempting to make contact. If they do the right thing I'll close this thread MYSELF.

I'm in the same boat, but have until Jan 11th to turn my paypal dispute into a claim. This is ridiculous. I just want the parts also and have been more than patient with them. I'll keep spamming them on Facebook and let you know of the turn out. Pretty sure your bank can do a charge back or something. http://images.tapatalk-cdn.com/15/12...6228cfda15.jpg


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I've tried reaching out for your situation as well and have nothing back so far. just have to keep trying. What is paypal offering to do for you since you paid through the Gift option instead of the Goods or Services?

Same question, Did you pay through Gift or pay through Goods and Services?

If you paid through a gift you will have the same issues as DRFTR

Goods & Services. They ate the fees.


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Then yeah Paypal should be able to do something for you.

Just file for a dispute make sure send PayPal communication copies that you tried getting in touch with aerojacket.

Advisable to email them using the PayPal to send message to seller if they do not reply within 3 business days. PayPal will refund your money back.

:iagree: never pay as gift to a seller that you don't know personally.

Update Bump!

For those still with issues with Aerojacket, WE here hope you get things resolved one way or another.

As for Aerojacket? They're NOT A VENDOR here any longer.

Please make sure to pass it along to others who might be interested in them and may not know why the decision was made to just not have them on here.

If you're still interested in doing business with them do it off the forum.

Good Luck!

I will leave this open until Op has had his issues resolved.

Thank You for your attention.

I'm getting no where with them. They are ignoring PayPal as well. Hopefully I get a refund and op does too.
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I contacted PayPal on Dec 28th. According to them I was 1 day outside the allotted 180 days to file a claim. That and the fact Richard asked me to pay via friends and family ( I know I screwed up there), PayPal said they would see what they could do. I haven't heard anything from them since.

Gonna call my bank and see if they can pull the money back.

Also tried AEROJACKET several times via FB and calls, still NOTHING!!!

So sad!

Lately i've seen people post "quick shipping" "excellent products" on either the fb group "370z z34" or "370z" (I forget which)......

Have you tried talking to them about their experience with Aerojacket? Maybe they have a new form on contact?

major issue with AEROJACKET.... anyone heard from them lately or had similar ...
 

How recent? Facebook shows me that they have seen the message, they just choose not to respond, and this all started recently in December. Back when they did respond somewhat regularly, it was just lies about shipments being otw for specific day arrivals. At this point I see them no differently than GTM; whom I had to deal with also for turbo kit problems. There are others in the fb group dealing with same crap. The stuff that people did receive quickly was probably in stock.

http://images.tapatalk-cdn.com/16/01...0f68533d87.jpg


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Thanks... I'll check that message board on FB

I feel worse for you than I do myself... You've had to deal with POOR BUSINESS crap like this from two companies now; one being a MAJOR product. I hope things get worked out for you and myself and all the other people having to deal with these types of issues. It really is sad people run businesses like this, and shaft people that are only trying to build a car for a hobby and enjoyment that they have .

My brother has had several generations of BMW M3's , and if someone operated a business on the BMW forum this way people would literally hunt them down to get their products back.

I honestly can't remember but it was in December for sure.

So here's an update for me. AJ sent paypal an SAIA tracking number, right at the deadline for responding. However, I can't validate it because it contains letters, and everything on SAIA's website is tracking of numeric values only; so I'm still skeptical. Paypal claims they will attempt to validate it themselves. It doesn't allow me to respond on the claim, so I tried sending an email to paypal. I got a response back that seemed automated, and completely ignored my statement that I could not validate the tracking number. :mad:

The website only lists a Gmail account now. Was there an address given when you sent the paypal? Where are they located?

All I have and Facebook. They are in Cali somewheres.
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I called PayPal and set up that claim, but never got any of the claim info like you have, nor is it on my PayPal login. Hopefully PayPal actually filed the claim. Where on your PayPal account did you find the claim info?

major issue with AEROJACKET.... anyone heard from them lately or had similar ...
 

It disappeared from my initial my account page, but if you go to help, you'll see resolution center at the very bottom. If they filed it, it'll be listed there.

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major issue with AEROJACKET.... anyone heard from them lately or had similar ...
 

Oh and it turns out Aerojacket sent Paypal a bogus tracking number, so they contacted them again.