Originally Posted by Breadz (Post 3356224)

Finally got my replacement wing, they didnt put a return address for me to return my cracked one. Took 4 months of constant messaging.

Originally Posted by TejanoD's Z (Post 3357056)

I too have been trying to contact them. Ordered the fenders back on 1 Nov but have not received any feedback except when I placed my order. I have been also dealing with someone name Alex at the same email on their page. When i was trying to place my order they were answering very fast but now nothing.

Originally Posted by slammedsammy (Post 3357479)

very interested in this thread. dying to get my hands on a duckbill and some side-blades....

Originally Posted by birdman71 (Post 3357490)

Well Aerojacket is closed and Fly1 is having 20% off everything Cyber Monday sales. Fly 1 and Aerojacket were the same company pretty much except run by separate people.

Lohit has great response times I know that for sure. They have the Type 3 duckbill spoiler and side-blades too

Originally Posted by birdman71 (Post 3357490)

Well Aerojacket is closed and Fly1 is having 20% off everything Cyber Monday sales. Fly 1 and Aerojacket were the same company pretty much except run by separate people.

Lohit has great response times I know that for sure. They have the Type 3 duckbill spoiler and side-blades too

Originally Posted by leatherface24 (Post 3357576)

Im having the same issue. I purchased a wing on ebay from them and they never shipped anything or responded to me or Paypal after I filed the claim. The other thing that kills me is that they post on these forums and still never get back to me after I have messaged and called repeatedly. After I got my money back from Aerojacket through my paypal claim, I decided to purchase the wing from Fly1 and mentioned my issue with Aerojacket not shipping my item and never responding. Lohit was super quick and nice to respond to me when I went to place my order but now doesnt respond to my emails or calls. I had to open up a dispute and im going to do a chargeback on my card as I see its pretty much the same issue all over again, especially if Aero and Fly1 get their parts from the same people. Screw that mess

Originally Posted by DangJones (Post 3358446)

What phone number are you guys using?

I just ordered a front lip from them on the 26th (of november) and have had the money taken out of my paypal account. I emailed the company and have yet to hear a response.

...After reading this stuff... I'm worried to say the least.

Originally Posted by birdman71 (Post 3358871)

Fly 1 Motorsports Ph: 1-855-464-3591; although I have Lohit on Facebook so I just message him directly because he is a friend of mine.

I forget what Aerojacket's is, I have Rich's personal cell number but I will not put that on a public forum out of respect for him and what his family may be going through.

Originally Posted by ZeroZ34 (Post 3358880)

I suggest you guys make paypal claims or contact aerojacket via FB. Finally getting my side blades delivered, lets hope they get delivered and they get here in one piece. Will post more info soon!

Originally Posted by ZeroZ34 (Post 3359373)

Originally Posted by hrtbrknprince (Post 3360008)

So where can I order a Duckbill from?

Originally Posted by TejanoD's Z (Post 3357056)

I too have been trying to contact them. Ordered the fenders back on 1 Nov but have not received any feedback except when I placed my order. I have been also dealing with someone name Alex at the same email on their page. When i was trying to place my order they were answering very fast but now nothing.

Originally Posted by TejanoD's Z (Post 3363439)

So here is an update I kept trying to contact Alex to no avail. Made a claim with PayPal and all of a sudden I got a shipping notice and date. Just got the fenders today. So far everything looks good but the area where the turn signal goes is not cut that well. But I got them finally. http://images.tapatalk-cdn.com/15/12...d6676f2a55.jpghttp://images.tapatalk-cdn.com/15/12...42a70e2d73.jpghttp://images.tapatalk-cdn.com/15/12...48fa4ce6e4.jpg


Sent from my iPhone using Tapatalk

Originally Posted by DRFTR (Post 3367790)

I'm the OP.... Still no contact from them for me. I'm calling PayPal tomorrow, enough is enough.

Originally Posted by Sparxfly (Post 3369074)

Crap wish I saw this thread Sooner....I guess i should expect a huge disappointment in regards to my CF Side Skirts....DAMN

Ordered on Monday :wtf2:

Originally Posted by birdman71 (Post 3369501)

Glad you got your fenders, now the claim can be closed/cancelled. Try and give Rich and Alex the least amount of headache with completed items, so they can try and get others their past due parts.

As for the side-marker hole, post closer pics of the imperfections?

I would suggest doing so to get your money back at least. But at that point if they refund you and you get the parts from Aerojacket you do have to ship them back and are legally liable if you do not.

I would suggest calling paypal and seeing what they can do for you if you do not want to take a chance. I know Fly1 Motorsports has good products as well.
But from what I understand Rich and Alex (Aerojacket) are still in business and will be finishing orders that were received prior to a certain date and then sticking to only Body Kits. All the misc. pieces like Hoods, Fenders, Side Skirts (unless included in the Body Kit) and Side Blades, spoiler etc.
I believe due to personal issues he has had to cut business expenses drastically after getting all the pre-paid parts out.

AT NO POINT HAS RICH OR ALEX STEPPED AWAY FROM AEROJACKET AND WILL NOT FULFILL ORDERS. THEY HAVE EVERY INTENT TO FULFILL ORDERS TO CUSTOMERS, but it's just taking a bit longer.

I am not part of Aerojacket or their company, but have close relations with Aerojacket, Fly 1 and other companies that have invested close relations with Rich. As for what Rich will continue to sell through Aerojacket that is what others have heard. They are both great guys and have good heads on their shoulders. THEY ARE NO A GTM/SAM. They are just having a rough patch like a back order.

Originally Posted by Sparxfly (Post 3369074)

Crap wish I saw this thread Sooner....I guess i should expect a huge disappointment in regards to my CF Side Skirts....DAMN

Ordered on Monday :wtf2:

Originally Posted by DRFTR (Post 3369829)

How did you make contact???????

Originally Posted by DRFTR (Post 3369828)

It seems you know Rich and the guys at AEROJACKET very well considering all the details you know about what's going on over there. It would be nice if you could reach out to them on behalf of some of us forum members that are having major issues and ask them to make contact with us since they are clearly IGNORING most of our attempts to make contact. You keep supporting them yet they keep screwing over forum members. I had asked you in a PM for Rich's cell to try and make contact. You wouldn't give it, yet you come on here and stand up for their lack of doing the right thing.

Originally Posted by Sparxfly (Post 3369993)

I haven't. I'm going to try FB

Originally Posted by birdman71 (Post 3370140)

I already have reached out to them on the forums behalf, They know about this thread and they know that there are customers that are still waiting for their orders. It's not that they have a lack of doing the right thing, like GTM/Sam. That was lack of doing the right thing. From what I understand this has been more of a delay than anything.

Plus like I said before, when you run a business and have hundreds of orders to fulfill and there is a personal issue that ceases production of the business there will be delays. From what I understand Rich is the only one who crafts the parts. Alex is more front desk work with Accounts Receivable and Accounts Payable.
I understand as a customer being out money and no parts yet it does suck yes. I have been there plenty. In the end though when you have these hundreds of orders all messaging you the same thing about "where are my parts? Have they been shipped? etc.", he can't just sit there and answer each and every person to tell them all that they are still in production and will be shipped when they are done in the order of Order #; at that point he wouldn't ever have time to try and make or ship any of the parts that need to go out. You can push an elevator button as many times as you want, but it just won't come any faster.

Yeah it is a sucky situation, but try to be a bit more patient in regards to the fact that there are people receiving their parts. Slowly yet surely things are still being worked on. Like I said, this isn't a GTM/Sam like issue where the company shut down and won't fulfill any orders whatsoever.

Trust me, I'm trying to help you guys too, but I also understand the business and personal sides of it for Rich, which is why I didn't give out his cell phone number.



I think he meant how were you able to contact them to order the parts.

Originally Posted by birdman71 (Post 3370140)

I already have reached out to them on the forums behalf, They know about this thread and they know that there are customers that are still waiting for their orders. It's not that they have a lack of doing the right thing, like GTM/Sam. That was lack of doing the right thing. From what I understand this has been more of a delay than anything.

Plus like I said before, when you run a business and have hundreds of orders to fulfill and there is a personal issue that ceases production of the business there will be delays. From what I understand Rich is the only one who crafts the parts. Alex is more front desk work with Accounts Receivable and Accounts Payable.
I understand as a customer being out money and no parts yet it does suck yes. I have been there plenty. In the end though when you have these hundreds of orders all messaging you the same thing about "where are my parts? Have they been shipped? etc.", he can't just sit there and answer each and every person to tell them all that they are still in production and will be shipped when they are done in the order of Order #; at that point he wouldn't ever have time to try and make or ship any of the parts that need to go out. You can push an elevator button as many times as you want, but it just won't come any faster.

Yeah it is a sucky situation, but try to be a bit more patient in regards to the fact that there are people receiving their parts. Slowly yet surely things are still being worked on. Like I said, this isn't a GTM/Sam like issue where the company shut down and won't fulfill any orders whatsoever.

Trust me, I'm trying to help you guys too, but I also understand the business and personal sides of it for Rich, which is why I didn't give out his cell phone number.



I think he meant how were you able to contact them to order the parts.

Originally Posted by ZeroZ34 (Post 3370204)

That i'm not so sure of, I've met and spoken to Rich a couple of times and it looks like theres a lot of miscommunication. From what I understood, rich was in charge of sales, same with Alex. They claim their parts are made in the U.S. but that's not true as they have their guys from overseas make them. I think overall here, there's just a lot of miscommunication and lack of organization.

I can tell you, their warehouse I visited was nothing more than 1k sq. ft and full of accessories and maybe a few bumpers here and there so, I don't think the product is made here, just stored and then shipped to U.S. clients.

I had also spoken to Alex about this thread and even linked them to it, they're fully aware but have no intentions of coming back to this thread or the website. Not exact words from Alex but close enough.

Originally Posted by birdman71 (Post 3370140)

I already have reached out to them on the forums behalf, They know about this thread and they know that there are customers that are still waiting for their orders. It's not that they have a lack of doing the right thing, like GTM/Sam. That was lack of doing the right thing. From what I understand this has been more of a delay than anything.

Plus like I said before, when you run a business and have hundreds of orders to fulfill and there is a personal issue that ceases production of the business there will be delays. From what I understand Rich is the only one who crafts the parts. Alex is more front desk work with Accounts Receivable and Accounts Payable.
I understand as a customer being out money and no parts yet it does suck yes. I have been there plenty. In the end though when you have these hundreds of orders all messaging you the same thing about "where are my parts? Have they been shipped? etc.", he can't just sit there and answer each and every person to tell them all that they are still in production and will be shipped when they are done in the order of Order #; at that point he wouldn't ever have time to try and make or ship any of the parts that need to go out. You can push an elevator button as many times as you want, but it just won't come any faster.

Yeah it is a sucky situation, but try to be a bit more patient in regards to the fact that there are people receiving their parts. Slowly yet surely things are still being worked on. Like I said, this isn't a GTM/Sam like issue where the company shut down and won't fulfill any orders whatsoever.

Trust me, I'm trying to help you guys too, but I also understand the business and personal sides of it for Rich, which is why I didn't give out his cell phone number.



I think he meant how were you able to contact them to order the parts.

Originally Posted by njobe89 (Post 3370242)

that's one way to lose business

Originally Posted by ZeroZ34 (Post 3370204)

That i'm not so sure of, I've met and spoken to Rich a couple of times and it looks like theres a lot of miscommunication. From what I understood, rich was in charge of sales, same with Alex. They claim their parts are made in the U.S. but that's not true as they have their guys from overseas make them. I think overall here, there's just a lot of miscommunication and lack of organization.

I can tell you, their warehouse I visited was nothing more than 1k sq. ft and full of accessories and maybe a few bumpers here and there so, I don't think the product is made here, just stored and then shipped to U.S. clients.

I had also spoken to Alex about this thread and even linked them to it, they're fully aware but have no intentions of coming back to this thread or the website. Not exact words from Alex but close enough.

Originally Posted by birdman71 (Post 3370263)

From what I understood Rich was more on the parts handling and then Alex was on the sales tracker. I could be wrong haha, Never asked what he specifically does during his business day :p

As for the shop, yeah it is small so there's only so much room for products to be stored and shipped. Product is not made there no, it is brought in from a supplier. Would need way more ventilation.

And honestly the whole part about how Aerojacket pretty much doesn't want to be a vendor on the website anymore is exactly what I was trying to avoid. Didn't want to see them go.

Originally Posted by birdman71 (Post 3370263)

From what I understood Rich was more on the parts handling and then Alex was on the sales tracker. I could be wrong haha, Never asked what he specifically does during his business day :p

As for the shop, yeah it is small so there's only so much room for products to be stored and shipped. Product is not made there no, it is brought in from a supplier. Would need way more ventilation.

And honestly the whole part about how Aerojacket pretty much doesn't want to be a vendor on the website anymore is exactly what I was trying to avoid. Didn't want to see them go.

Originally Posted by DavidZ370 (Post 3370734)

We don't need Shitty vendors who don't send products, they will not be seeing my business after this. its ridiculous you pay for a product and are left questioning whats going to happen.

Originally Posted by Sparxfly (Post 3370900)

So I messaged Aerojacket on FB last night. I got a response at 12:07amEST.
Below is what they said verbatim

"Hello it is going to be going out next week.we just have a lot of orders in U.S and oversea so we are a little backed up.we are not of of business.we are just not on the fourms anymore. It is just not efficient enough for us to be on there your order will be going out next week thank you"

Hoping this is true.

Originally Posted by birdman71 (Post 3371051)

Look back some, you would see that people are still receiving their products, slowly, but surely they are. Rich had personal problems that pulled him away from the business. Is it unacceptable for something like this to cease operation. Yes, but it's not like Rich pulled a Sam. It was temporary and once his personal problem settled and was able to go back to Aerojacket production, he is now trying to make things as correct as possible by still getting people their parts.

so no Aerojacket isn't a Shitty vendor.



Rich/Alex sent messages to the others who received packages thus far through this issue. You should be expecting yours. Hoping for the best! :tiphat: