Berk Cat-Back Exhaust GB #2!!!

Rob@BerkTech · 08-04-2010, 03:35 PM

Quote:

Originally Posted by Dembflyr

What you are saying is that I was given bad information on Monday when I called to cancel my order.
I was told that the pipes are in and they will be shipping in ONE day. That screams of telling me something that is not entirely true just to get me to stay.

Yes we did receive all the sub assemblies on Monday and we had every intention of getting them out by yesterday. However we weren't able to get our hands on the 370Z that was promised to us. We had to drive out today to borrow one from a friend in order to do the test fitting.

It came down to shipping out exhausts that weren't test fitted and that's just not a compromise we are willing to do.

I apologize if it came off to you as something that wasn't entirely true and we should have contacted you to let you know. Just please understand we are just as overwhelmed as you can possibly think with what's going on, and we hate it much more that you guys are upset. We aren't in the business of making customers unhappy, it's common sense that unhappy customers = no customers. Nothing we do is intentional, we do our best to do what we can to keep you guys happy. Unfortunately other broken promises that were beyond our control sets us back and rather than ship you something that we're not comfortable with, we'd rather wait an extra day to get it on a car and be 100% happy.

And just for the record, we have no problems issuing out refunds for those that do not want to wait. We know how frustrating this can be and we want to do what's right. But we can comfortably say we are finally seeing the light at the end of the tunnel!

RedlineZ · 08-04-2010, 04:54 PM

Quote:

Originally Posted by Rob@BerkTech

Yes we did receive all the sub assemblies on Monday and we had every intention of getting them out by yesterday. However we weren't able to get our hands on the 370Z that was promised to us. We had to drive out today to borrow one from a friend in order to do the test fitting.

It came down to shipping out exhausts that weren't test fitted and that's just not a compromise we are willing to do.

I apologize if it came off to you as something that wasn't entirely true and we should have contacted you to let you know. Just please understand we are just as overwhelmed as you can possibly think with what's going on, and we hate it much more that you guys are upset. We aren't in the business of making customers unhappy, it's common sense that unhappy customers = no customers. Nothing we do is intentional, we do our best to do what we can to keep you guys happy. Unfortunately other broken promises that were beyond our control sets us back and rather than ship you something that we're not comfortable with, we'd rather wait an extra day to get it on a car and be 100% happy.

And just for the record, we have no problems issuing out refunds for those that do not want to wait. We know how frustrating this can be and we want to do what's right. But we can comfortably say we are finally seeing the light at the end of the tunnel!

Hey guys, it's zee (some of you may know me... made a couple of posts including a video at streets, if you want to hear the sound of the car).

Bryan from Berk just came by to pick up my 370Z for fitting (I'm the friend mentioned above

). I've been running about with an early test system and have absolutely no complaints about the fit, sound, and performance, so using one of the long-term test vehicles again should ensure you get a top quality exhaust from Berk.

I couldn't get down to OC (I'm in Yucaipa), so he made the 75 mile trek my way to pick up the car. That's pretty cool of them, IMHO.

So, just an FYI folks, my car is in their capable hands now and the ball is WELL rolling. They'll have it for a few days to make sure everything is perfect for ya.

Thanks, z

RedlineZ · 08-04-2010, 04:59 PM

BTW, here is the video from streets. Try to screen out the wind and rattling noises from the camera mount (poor set up), and you'll hear how great this exhaust sounds even from the inside with the windows down at 30 to 120 mph.

These guys are working hard to keep you happy, and REALLY care about their customers. Glitches and hiccups happen to all of us, but it's how we respond that counts!

p.s. - skip ahead to the 6 minute mark to see how the CBE helps you run with Z06s... which are quick little cars (I used to own one!).

Rob@BerkTech · 08-04-2010, 05:14 PM

Thanks for the support Zee - and yes many many many thanks for lending us the car. We're cranking away to get these exhausts out!

zZSoCalZz · 08-05-2010, 10:59 AM

Quote:

Originally Posted by RedlineZ

BTW, here is the video from streets. Try to screen out the wind and rattling noises from the camera mount (poor set up), and you'll hear how great this exhaust sounds even from the inside with the windows down at 30 to 120 mph.

These guys are working hard to keep you happy, and REALLY care about their customers. Glitches and hiccups happen to all of us, but it's how we respond that counts!

p.s. - skip ahead to the 6 minute mark to see how the CBE helps you run with Z06s... which are quick little cars (I used to own one!).

What kind of car is the second one you pass? Nice driving! and I love how you wave to the s2k as you pass him.

Rob@BerkTech · 08-05-2010, 11:48 AM

Just to let everyone know that Holliday has received an update on the order and I'll be sure to update this post as soon as we have the first one ready to go out. Will keep you all updated!

Holliday · 08-05-2010, 11:56 AM

Almost there.....................

Now I just have to have it sent to a friend and pay him so he can repack it and send it to me here in Germany. Damn military sure does make it hard to get parts overseas!

zZSoCalZz · 08-05-2010, 12:44 PM

Quote:

Originally Posted by Holliday

Almost there.....................

Now I just have to have it sent to a friend and pay him so he can repack it and send it to me here in Germany. Damn military sure does make it hard to get parts overseas!

Ask Berk if they can send directly to APO, FPO, AE, AA or AP addresses.

RedlineZ · 08-05-2010, 03:49 PM

Quote:

Originally Posted by zZSoCalZz

What kind of car is the second one you pass? Nice driving! and I love how you wave to the s2k as you pass him.

That was a track-prepped BMW if I remember correctly. Thanks! Yeah, I wave when I can to some of my buddies or other courtesy track junkies.

zZSoCalZz · 08-05-2010, 04:16 PM

Quote:

Originally Posted by RedlineZ

That was a track-prepped BMW if I remember correctly. Thanks! Yeah, I wave when I can to some of my buddies or other courtesy track junkies.

Thought it was an old Celica or Camry for some reason. lol

08-04-2010, 04:59 PM	#3 (permalink)
RedlineZ Base Member Join Date: Mar 2010 Location: Yucaipa Age: 56 Posts: 37 Drives: Jeep Wrangler / 370Z Rep Power: 17	BTW, here is the video from streets. Try to screen out the wind and rattling noises from the camera mount (poor set up), and you'll hear how great this exhaust sounds even from the inside with the windows down at 30 to 120 mph. These guys are working hard to keep you happy, and REALLY care about their customers. Glitches and hiccups happen to all of us, but it's how we respond that counts! p.s. - skip ahead to the 6 minute mark to see how the CBE helps you run with Z06s... which are quick little cars (I used to own one!). __________________ www.redlinetimeattack.com http://www.speedventures.com/ http://www.extremespeedtrackevents.com/ Last edited by RedlineZ; 08-04-2010 at 05:06 PM.

08-05-2010, 11:56 AM	#7 (permalink)
Holliday Track Member Join Date: Aug 2009 Location: Cache, OK Age: 40 Posts: 916 Drives: in the fast lane.... Rep Power: 18	Almost there..................... Now I just have to have it sent to a friend and pay him so he can repack it and send it to me here in Germany. Damn military sure does make it hard to get parts overseas! __________________

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08-04-2010, 05:14 PM	#4 (permalink)
Rob@BerkTech Base Member Join Date: Aug 2010 Location: Santa Ana, CA Posts: 63 Drives: 2010 370Z Rep Power: 16	Thanks for the support Zee - and yes many many many thanks for lending us the car. We're cranking away to get these exhausts out!

08-05-2010, 11:48 AM	#6 (permalink)
Rob@BerkTech Base Member Join Date: Aug 2010 Location: Santa Ana, CA Posts: 63 Drives: 2010 370Z Rep Power: 16	Just to let everyone know that Holliday has received an update on the order and I'll be sure to update this post as soon as we have the first one ready to go out. Will keep you all updated!