Berk Cat-Back Exhaust GB #2!!!

BerkTech · 07-15-2010, 02:05 PM

Hi Guys, we don't frequent the forums much these days, I didn't realize that we had an angry mob outside our window! You guys are perfectly in the right to be frustrated, upset, and a little PO'ed at me. I feel you, understand you, and completely take responsibility for OUR own actions.

The whole reasons behind the wait times are production delays. We are not mass producing these systems to ensure that we can control the quality under our own roof. Each tweak requires almost whole new re-draw in CAD, new NC programing of the bender, and physical modification of the welding fixtures. Which all takes time since they are done in a serial process.

The exhaust assemblies are en-route to me now and a truck will arrive at our shop with all of your pipes very soon. The final weldment takes place in house and if any of you remember from last time we were able to complete 4-5 exhausts per day. The exhausts ship in the order of receipt but expect us to get it all done within 5-7 days.

The $100 gift certificates are our good faith gesture to you guys that have waited so patiently for us. You all have been very good and it is our way of saying thank you for sticking it through with us. You guys as a group have been some one of the most patient and gracious bunch despite the delays. For those of you venting here I understand and will take the blame for this.

There is light at the end of the tunnel and we are nearing the end of our long journey guys! We are also readily available by phone if you have any other specific questions.

Best Regards,
Bryan

Holliday · 07-15-2010, 02:18 PM

Holy Sh$t!

BERK!?!?

YOU LIVE!!!

I have asked about the gift certificates and Vivid has been trying to get in touch with you to get it figured out. Can you please get them diveed out to us!?!?

Sibze · 07-15-2010, 02:32 PM

Quote:

Originally Posted by BerkTech

Hi Guys, we don't frequent the forums much these days, I didn't realize that we had an angry mob outside our window! You guys are perfectly in the right to be frustrated, upset, and a little PO'ed at me. I feel you, understand you, and completely take responsibility for OUR own actions.

The whole reasons behind the wait times are production delays. We are not mass producing these systems to ensure that we can control the quality under our own roof. Each tweak requires almost whole new re-draw in CAD, new NC programing of the bender, and physical modification of the welding fixtures. Which all takes time since they are done in a serial process.

The exhaust assemblies are en-route to me now and a truck will arrive at our shop with all of your pipes very soon. The final weldment takes place in house and if any of you remember from last time we were able to complete 4-5 exhausts per day. The exhausts ship in the order of receipt but expect us to get it all done within 5-7 days.

The $100 gift certificates are our good faith gesture to you guys that have waited so patiently for us. You all have been very good and it is our way of saying thank you for sticking it through with us. You guys as a group have been some one of the most patient and gracious bunch despite the delays. For those of you venting here I understand and will take the blame for this.

There is light at the end of the tunnel and we are nearing the end of our long journey guys! We are also readily available by phone if you have any other specific questions.

Best Regards,
Bryan

Bryan, props for coming on the site! You are going to have a great product very soon, I think if you are able to bring the customer service up you will have a great selling CBE!

Looking forward to seeing some of these exhausts being installed and what kind of wait times you will have once everything gets going.

BerkTech · 07-15-2010, 03:39 PM

Holliday - I spoke with them earlier this week and Mike is working it out with them. Thanks for the heads up.

And I must say, this is as funny as hell even though it directed at me!

370Zsteve · 07-16-2010, 10:08 AM

Damn! You guys need to understand the value of marketing through social media. It's wonderful...if you participate. Otherwise, it's deadly to your business and your reputation. See your competition (Stillen, Fast Intentions) for details!

07-15-2010, 02:05 PM	#1 (permalink)
BerkTech The370Z.com Sponsor Join Date: Jan 2009 Location: Irvine CA Posts: 279 Drives: Lots.... Rep Power: 272	Hi Guys, we don't frequent the forums much these days, I didn't realize that we had an angry mob outside our window! You guys are perfectly in the right to be frustrated, upset, and a little PO'ed at me. I feel you, understand you, and completely take responsibility for OUR own actions. The whole reasons behind the wait times are production delays. We are not mass producing these systems to ensure that we can control the quality under our own roof. Each tweak requires almost whole new re-draw in CAD, new NC programing of the bender, and physical modification of the welding fixtures. Which all takes time since they are done in a serial process. The exhaust assemblies are en-route to me now and a truck will arrive at our shop with all of your pipes very soon. The final weldment takes place in house and if any of you remember from last time we were able to complete 4-5 exhausts per day. The exhausts ship in the order of receipt but expect us to get it all done within 5-7 days. The $100 gift certificates are our good faith gesture to you guys that have waited so patiently for us. You all have been very good and it is our way of saying thank you for sticking it through with us. You guys as a group have been some one of the most patient and gracious bunch despite the delays. For those of you venting here I understand and will take the blame for this. There is light at the end of the tunnel and we are nearing the end of our long journey guys! We are also readily available by phone if you have any other specific questions. Best Regards, Bryan __________________ While the others type fast... Berk Technology goes fast.... See you at the track! OUR NEW PHONE NUMBER: (714) 546-BERK READ THE BERK BLOG HERE

07-15-2010, 02:18 PM	#2 (permalink)
Holliday Track Member Join Date: Aug 2009 Location: Cache, OK Age: 38 Posts: 916 Drives: in the fast lane.... Rep Power: 16	Holy Sh$t! BERK!?!? YOU LIVE!!! I have asked about the gift certificates and Vivid has been trying to get in touch with you to get it figured out. Can you please get them diveed out to us!?!? __________________

07-15-2010, 03:39 PM	#4 (permalink)
BerkTech The370Z.com Sponsor Join Date: Jan 2009 Location: Irvine CA Posts: 279 Drives: Lots.... Rep Power: 272	Holliday - I spoke with them earlier this week and Mike is working it out with them. Thanks for the heads up. And I must say, this is as funny as hell even though it directed at me! __________________ While the others type fast... Berk Technology goes fast.... See you at the track! OUR NEW PHONE NUMBER: (714) 546-BERK READ THE BERK BLOG HERE

07-16-2010, 10:08 AM	#5 (permalink)
370Zsteve A True Z Fanatic Join Date: Sep 2009 Location: Gold Coast CT Posts: 10,599 Drives: 2019 Corvette G.S. Rep Power: 42	It's aliiiiive! Damn! You guys need to understand the value of marketing through social media. It's wonderful...if you participate. Otherwise, it's deadly to your business and your reputation. See your competition (Stillen, Fast Intentions) for details! __________________ SOLD MY Z MARCH 2018 - another Core OG moves on - new ride 2019 Z Corvette Grand Sport - no mods necessary but already have eyes on HFC and intakes LOL IT NEVER ENDS.

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